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Noel Leeming Group Limited Interview
Questions

32 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 32

This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

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Noel Leeming Group Limited Interview Questions

  1. 1.

    This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

      Many retail-based organizations require their employees to wear a uniform. Talk to the interviewer about any times that you have been required to wear a uniform. What are your thoughts on this? Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.

      Rachelle's Answer #1

      "I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at Noel Leeming Group Limited and see that it adds a strong level of professionalism."

      Rachelle's Answer #2

      "I think that uniforms are a great way to provide a feeling of unity in the workplace. May I see what your uniforms look like?"

  2. 2.

    Noel Leeming Group Limited puts customer service first. How do you ensure that you always put the customers' needs first?

      Retail environments are competitive, and business can go down with one honest mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.

      Rachelle's Answer #1

      "I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."

      Rachelle's Answer #2

      "I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Treat others as you want to be treated. It's a good rule to live by."

  3. 3.

    How do you feel about performance incentives?

      Performance incentives can be very motivating. Talk to the interviewer about your feelings regarding performance incentives.

      Rachelle's Answer #1

      "I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPI's. The majority of people are very enthused about being rewarded for their successes."

      Rachelle's Answer #2

      "I do not require performance incentives, to do a great job; however, small perks are always nice to have!"

  4. 4.

    Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

      Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.

      Rachelle's Answer #1

      "If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect, in return."

      Rachelle's Answer #2

      "Most places that I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by Noel Leeming Group Limited."

  5. 5.

    In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

      Strong math skills are an asset in any retail based role. Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts.

      Rachelle's Answer #1

      "I did very well in math during High School and am comfortable with the math skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."

      Rachelle's Answer #2

      "My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."

  6. 6.

    You will be responsible for a large amount of cash and valuable merchandise at Noel Leeming Group Limited. What would your most recent employer say about your character and honesty?

      Honesty is incredibly important when you are working in a retail environment based on a multitude of cash transactions. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.

      Rachelle's Answer #1

      "My most recent employer and all others would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well."

      Rachelle's Answer #2

      "My most recent employer would say that I am a person of integrity. I fully believe in honesty at all times."

  7. 7.

    How do you handle situations that could cause you to be late or miss work?

      Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work. Sick children, traffic, car breakdowns... the list goes on. It may not be possible for everything to work out so smoothly, getting your shift covered or still making it to work on time. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise.

      Rachelle's Answer #1

      "I stay calm and composed when issues arise. My dad got rear ended one time when driving me to school. I texted my friend to see if she could tell my teacher what happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."

      Rachelle's Answer #2

      "I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but there are unforeseen circumstances that can arise. I handle surprises using common sense and keeping courtesy to others top of mind."

  8. 8.

    Do you have reliable transportation?

      Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.

      Rachelle's Answer #1

      "I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."

      Rachelle's Answer #2

      "I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."

  9. 9.

    Have you researched our company values? What makes you the best candidate for Noel Leeming Group Limited?

      It is incredibly important to research the company's core values and mission statement before you interview with them. Discuss with the hiring manager why you think you are the top choice for this role with Noel Leeming Group Limited.

      Rachelle's Answer #1

      "I have researched your core values online and appreciate that you put your customers first while empowering your employees at the same time. I think that I would be the best person for this job because I have a great appreciation for what Noel Leeming Group Limited is achieving in the retail marketplace."

      Rachelle's Answer #2

      "Yes, I have researched your company, and I feel that my retail marketing education, as well as the fact that I am bilingual, makes me a solid candidate for this role."

  10. 10.

    We have a strong employee honesty program in place at Noel Leeming Group Limited to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

      Loss prevention initiatives are incredibly important in the retail sector. Discuss with the interviewer how you would handle a situation surrounding employee theft.

      Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.

      Rachelle's Answer #1

      "My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."

      Rachelle's Answer #2

      "I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"

  11. 11.

    This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

      Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.

      Rachelle's Answer #1

      "I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."

      Rachelle's Answer #2

      "I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."

  12. 12.

    Describe to me your ideal employer.

      A job search isn't just a one-sided hunt. You must also feel as though this is a good fit for yourself. Tell the interviewer about your ideal employer. Be specific and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.

      Rachelle's Answer #1

      "My ideal employer is one that brings charisma and passion to their work. I work best with organizations who have a penchant for learning and promote their employees based on performance."

      Rachelle's Answer #2

      "My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number."

  13. 13.

    What type of manager brings out the best in you?

      The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.

      Rachelle's Answer #1

      "I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"

      Rachelle's Answer #2

      "In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in."

  14. 14.

    At Noel Leeming Group Limited we like to hire strong achievers. Give me an example of a time when you went above and beyond.

      Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

      Rachelle's Answer #1

      "Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

      Rachelle's Answer #2

      "Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."

  15. 15.

    At Noel Leeming Group Limited we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

      Leadership at the retail level can open up many career options such as store management, district level leadership and even corporate opportunities. Talk to the interviewer about any interest you have in gaining a leadership role down the road.

      Rachelle's Answer #1

      "I would be very excited about obtaining a role in leadership within Noel Leeming Group Limited in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."

      Rachelle's Answer #2

      "I have been in an unofficial leadership role for the past three years of my career. I believe that a management role with Noel Leeming Group Limited would be a great next step in my career."

  16. 16.

    What do you know about Noel Leeming Group Limited? Why do you want to work for us?

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  17. 17.

    At Noel Leeming Group Limited we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

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  18. 18.

    In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

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  19. 19.

    Tell me 3 qualities you possess that make you a strong fit for this position with Noel Leeming Group Limited.

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  20. 20.

    In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

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  21. 21.

    Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

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  22. 22.

    How do you like to be recognized for your accomplishments?

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  23. 23.

    Tell me about a time when you made a suggestion requesting change in an organization.

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  24. 24.

    What is the most competitive work situation you have experienced? How did you handle it? What was the result?

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  25. 25.

    Why is this job with Noel Leeming Group Limited right for you at this time in your career?

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  26. 26.

    How do you handle a situation where your supervisor does not properly communicate information to you?

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  27. 27.

    Personality fit is important to us at Noel Leeming Group Limited. How would you describe your personality?

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  28. 28.

    What type of work environment do you dislike working in?

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  29. 29.

    We need reliable people on our team at Noel Leeming Group Limited. How many days were you absent from work last year?

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  30. 30.

    How can Noel Leeming Group Limited motivate you on the job?

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  31. 31.

    What are your salary expectations?

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  32. 32.

    What do you hope to learn from this job at Noel Leeming Group Limited?

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