Intuitive Surgical prides itself on providing excellent customer service. How do you provide excellent customer service?

Why the Interviewer Asks This Question
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1st Answer Example
2nd Answer Example

Companies that provide excellent customer service greet customers with a smile and a greeting, listen to their customers, know their customer's preferences, and go above and beyond to make them happy. The interviewer asks this question to determine if your values align with theirs. The interviewer wants to hear how you provide excellent customer service to see if you will be a good fit for their team.

Think of how you like to be treated as a customer. Then, think of how you provide excellent customer service, treating your customers how you want to be treated. Describe the actions you take to provide excellent customer service to all, showing the interviewer you will be an asset to their team if hired. If you have received an award or recognition for the customer service you provide, be sure to include that in your response.

"I value excellent customer service when I am the customer and provide the same service to my customers. I greet everyone with a smile; I introduce myself, ask their name, and how they are doing. I listen to their needs and provide a solution. I ask them if they have questions and clarify anything they do not understand. I thank them for their time and business and make follow-up calls to see if they are happy with the service I provided."

"I worked in hospitality for three years before pursuing a career in this industry, so I am very familiar with providing excellent customer service. I believe it starts with having a positive attitude and treating the customer with respect. When you listen to a customer's needs and provide a solution, they will be happy every time. If a customer is unhappy with something, I do my best to ensure their needs are taken care of and that they leave with a smile on their face."