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Top 25 Home Depot Interview Questions
1. Why should we hire you?
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Professional answers by:
Contributing Author
Rachelle Enns
Recruiter
 
Home Depot is headquartered in Atlanta, GA. The company has been in operation since 1978 and has yearly revenues of 77 Billion with approximately 350,000 employees. Home Depot is a publicly traded company, trading under the symbol HD. Follow Home Depot on Twitter at @HomeDepot. To get an even further insight into Home Depot, check out their Blog. Read about the company culture, corporate mission, and discover any job openings at Home Depot, by visiting their Career Page. If you need help finding more information about Home Depot, visit their Website.
Home Depot Interview Questions
2 of 25
When was the last time you contributed to a team effort and what was your role?
 
User Submitted Interview Answers
1.
In 2007 and 2008 I help my team members at the Dollar Treeloading unloading delivery trucks and organize the stockroom.
 
2.
At the dollar tree during the holidays working in teams to load and unload delivery trucks.
 
3.
Last time I contributed to a team effort was last summer my role was help paint a building with co-works and get the job done on time.
 
4.
I helped set up display of new line of products to sell.My role was to organize items according to plans.
 
5.
For the last three years I worked in case managment teams.
 
Question
3 of 25
What was the most stressful situation you have been in at work before?
 
User Submitted Interview Answers
1.
Having a long line up and running out of the advertised item.
 
2.
Having to expose a fellow worker who was stealing.
 
3.
Maybe the holidays all though they are exciting they can also be overwhelming. Big sales items going out of stock having to track down items in other stores for customers all while stocking shelves or working the floor.
 
4.
As a head cahsier at IGA around Christmas time it would get incredibly busy and you would have 20 cashier working a day and you would have to make sure all breaks were being taking at the aloted time and answer the calls for change, managers and deal with customers too. A lot would be going on at once.
 
5.
Two co workers got into a fist fight. I had to break them apart and suspend them for three days. Something no one really likes to do.
 
Question
4 of 25
Tell me about your experience in working in retail?
 
User Submitted Interview Answers
1.
I have done cashier work, cleaning around the store, done resets, help set up a new store, answered the phone checked in vendors,
 
2.
Working in Jamaica I encountered many tourists as well as locals. I had to learn how to please both groups with different expectations. This taught me how to work with many personality types.
 
3.
Very good experience with customer with cooworker.
 
4.
I worked at a tire store mechanical garagebfor 8 years as manger. Store had lost 130000 in 2 years before I came . Implemented marketing programs such as group purchase plan to increase sales. Treated clients with respec and explained why repairs had to be done on their cars by showing them the worn out parts. Turned the store around in 1 year. And continued growth eand priofitibility each year thereafter.
 
5.
I helped customers find what they were looking for. I had to face the merchandise to make the shelves look good.
 
Question
5 of 25
What would you do if a coworker asked you to help you steal?
 
User Submitted Interview Answers
1.
I will definitely will say no and try to change his mind and report it to the manger.
 
2.
Refuse to assist the coworker and speak to someone in management.
 
3.
I would immediately report it to my manager.
 
4.
Stealing is unethical and is not tolerated anywhere that I know of ,to even suggest that I help in anyway is absurd therefore I would report this to my superior immediately and he or she will do whats necessary .
 
5.
I will tell my supervisor.
 
Question
6 of 25
Name your three best qualities?
 
User Submitted Interview Answers
1.
My creativity, my problem-solving abilities and my organizational skills.
 
2.
Positive attitude, willingness to learn, friendly.
 
3.
Great customer service, hard worker and good team member.
 
4.
Honesty, Dependable,SelfMotivated
 
5.
Creative, quick thinking and easy to talk to.
 
Question
7 of 25
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
 
User Submitted Interview Answers
1.
A while back a friend of mine was struggling with a weight issue and diabetes such as myself and together I helper her to create a menu that was diabetes friendly with nutrition involved which in turn with a daily walking schedule would help her maintain her goal of losing a few pounds.
 
2.
I have been a employer for many years and would coach and train them to achieve the ultimate goal.
 
3.
Yes. I had an acquaintance who was homeschooled who felt daunted by the prospect of registering for community college classes. I accompanied her to registration and talked her through the process.
 
4.
Yes I helped my daughters get a new job going.
 
5.
Yes, motivate team members to step up there game and do better.
 
Question
8 of 25
What are some of your weaknesses?
 
User Submitted Interview Answers
1.
Perfection i like having all my work done perfect and on time, i do not like when i am unable to finish my work when the day has ended if allowed at times i would like to stay off work hours and finish my work.
 
2.
Expect perfection...
 
3.
Feeling discouraged when falling behind but will pick up my pace and continue to work hard.
 
4.
My weaknesses are judge people for lame excuses to miss work.
 
5.
I dun hv many weaknesses coz m I am positive person.
 
Question
9 of 25
You have been out of work for a while, what have you been doing?
 
User Submitted Interview Answers
1.
I am currently going to school and looking for a job.
 
2.
I have been searching for work and keeping my skills updated during the search for suitable positions.
 
3.
I have been out of work for seven months,I have been looking everyday online and submitting applications and resumes, one tends to get disappointed after awhile, but one must continue if one must succeed
 
4.
Doing my work around the house looking for jobs.
 
5.
I did some voluntary work because I need to do something instead of just siting at home all day.
 
Question
10 of 25
How do you define good customer service?
 
User Submitted Interview Answers
1.
Being friendly and listening to a customers needs, asking questions and offering a number of solutions that provide options to customers. And doing whatever it takes to get what customers need in the best way.
 
2.
Good customer service is someone that is willing to help you even before you ask. Always smiling and is great at explaining products to customers.
 
3.
Interacting with the customer with a helpful friendly positive attitude, having knowledge about your store and product, doing whatever it takes so that your customer leaves happy and wants to come back to your store.
 
4.
Interacting with the customer with a helpful friendly positive attitude, having knowledge about your store and product, doing whatever it takes so that your customer leaves happy and wants to come back to your store.
 
5.
When goes above and beyond to make the customer leave the store with a big smile.
 
Question
11 of 25
What steps do you take to solve a problem?
 
User Submitted Interview Answers
1.
Assess the situation then take the knowledge that has been provided to me get problem solved.
 
2.
I will thoroughly listen to what the problem is and assist them in any way possible.
 
3.
I try and figure out a solution and take steps to work it out.
 
4.
I take the problem apart and look at it from all different sides.
 
5.
First verify the problem and make sure what is the problem exactly by asking 5 w question. Second gathering the information from reliable resources and if necessary team up with experienced person . Make a time line and start to plan to solve the problem. Take action . Monitor the process of the tasking . Adjusting . Report to my manager and finish the tasks and make sure that next time we would not have the same problem.
 
Question
12 of 25
Tell me about a time when you went above and beyond for customer service?
 
User Submitted Interview Answers
1.
A customer come to me many people has already send him everywhere, I will try every thing if I don t found what he looking for, I find someone who know to help him.
 
2.
Customer needed help and I helped customer to great satisfaction.
 
3.
As a merchandiser at Toys R us I always made sure customers left satisfied and every question was answered precisely. I also made sure to ask customers periodically if they needed any help.
 
4.
I was clocking out and a customer had trouble locating an item so I continued to clock out and politely walked the customer to where the item was located.
 
5.
I always give excellent customer service al the time going to customers homes to hook up washers and dryers.
 
Question
13 of 25
Do you shop at Home Depot?
 
User Submitted Interview Answers
1.
Yes, I shop at Home Depot frequently. The sales associates are friendly and very helpful. Even if I do not want to buy something I go to Home Depot for information and I find someone who can help me.
 
2.
Yes but occasionally when I need products like tools. The last product I bought at home depot was a Black and Decker tool box with a magnificent power drill.
 
3.
Yes I do, I had several projects I needed supplies for, and home depot had the best prices and always have the stock.
 
4.
Yes I bought a lot of stuff there when I owned my motel.
 
5.
I do I enjoy your great deals that you guys offer on amazing products.
 
Question
14 of 25
Why should we not hire you?
 
User Submitted Interview Answers
1.
There is no reason I have the experience and confidence to do a great job for the company.
 
2.
I think I am a good fit for this job and there is no reason.
 
3.
It will be a mistake not to hire me, I have an excellent ethic , a positive attitude a good customer service, a fast learner and a hard worker.
 
4.
It will be a mistake not to hire me, I have an excellent ethic , a positive attitude a good customer service, a fast learner and a hard worker.
 
5.
There is no reason you should not hire me. I am postive, goal oriented, and hard working.
 
Question
15 of 25
Describe a time when you disliked company rules in your last job?
 
User Submitted Interview Answers
1.
I do not dislike company rules. Rules are made to be followed.
 
2.
Rules are to be follow, you have to comply with the company rules.
 
3.
I believe that employees should follow the rules even if they do not fully understand or agree with them. Following the rules can prevent a safety hazard or save a life in some situations. The rules are in place for a reason.
 
4.
I have never had a problem with authority or rules because I feel rules are made to be followed, and if I choose a job than I should know the rules and accept it.
 
5.
I have never dislike company rules. Rules are there to be followed. Because I wanted to work there I needed to comply with the rules.
 
Question
16 of 25
What do you know about Tools?
 
User Submitted Interview Answers
1.
I do not know much about Tools, but then there are many things that I do not have personal knowledge about. The main thing is to know how to get the information quickly to help a customer or find someone else with the knowledge to help the customer and I know how to do both of these things well.
 
2.
A little bit but not a lot. I know how to use power drills, and wrenches and drills, but I look forward to learning more.
 
3.
I know the basic screw drivers, wrench, drills, saws, nail guns.
 
4.
Very little besides the basic tools but im fast learner and im a eager learner.
 
5.
I know quite a bit about tools since I worked in the Tool Department of Lowes alone with the Hardware department too since both departments were right next to each other.
 
Question
17 of 25
Tell me about a time when you had to be a leader. How was the outcome?
 
User Submitted Interview Answers
1.
A few times I opened the store in the morning and had to lead the team in the tasks that needed to be completed, we worked together and accomplished everything earlier than anticipated.
 
2.
I have had to train one of our new office staff members because none of the other employees were able to do so. It worked out very well, I was able to get him acclimated into a new setting.
 
3.
I had to lead a few of my coworkers in the markdown that had never done them before. So I spoke to each of them individually and explained what to them what the expectation was and put them in areas where I thought they were proficient.
 
4.
I would have to say when I was put in charge of training another employee I think the outcome was great the employee was well trained and my manage was happy.
 
5.
The outcome turned out well. My team accomplished the expected tasks that were set out for us that day. We marked down the merchandise in the departments set out for us, signed the areas designated for clearance and merchandised our products so that the department was shoppable, and asstetically appealing.
 
Question
18 of 25
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
 
User Submitted Interview Answers
1.
Made a list of the tasks that needed to be completed putting them in order of there priority. Completed whatever I could and continuedbwith the list the following day.
 
2.
I will ask for help, I will pririotize the most important.
 
3.
I would prioritize the most important assignment first or ask for help.
 
4.
Ask for help then make sure the most important tasks are done first.
 
5.
I prioritize by getting what is most important done first and then ask for help to complete the tasks to the best possible outcome for the companies benefits.
 
Question
19 of 25
What do you know about working in retail?
 
User Submitted Interview Answers
1.
I have not had a great deal of retail experience. While working for All Tech I used to work at the store, but this was only for about a year. I enjoyed getting to meet many different people.
 
2.
Having worked in retail for over 30 years I know most aspects of retail.
 
3.
I have over six years experience in this field. I love woorking with the public and I have what it takes to be an excellent team member here at Home Depot.
 
4.
I have tons of knowledge from my eight years of experience in retail.
 
5.
I know that customers want great service and positive people which make positive experiences.
 
Question
20 of 25
How would you deal with an angry customer while you were busy completing tasks?
 
User Submitted Interview Answers
1.
I would take time out from my tasks to help the customer and work twice as hard to catch up with my tasks.
 
2.
I would stop what I was doing and listen to the customers complaints. Then I would try to resolve their issues calmly.
 
3.
I would focus all of my attention of that customer, listen to their needs, and solve the customers problem, and then I would do something show the customer how important they are.
 
4.
I would assist them and see how I can help.
 
5.
I would calmly try and find out what he is looking for and not let it affect my attitude towards anyone else. Once I helped the customer, I would return back to my task.
 
Question
21 of 25
How well would you say you know our departments and what we sell?
 
User Submitted Interview Answers
1.
I am becoming more and more comfortable with knowledge within the many different departments and the many different products sold at this company. I educate myself by learning more than is expected of my particular job duties and I know it will take time and effort to build on my knowledge of departments and the products we carry. I also go out of my way to learn the different departments lead people so I know who I can go to with questions and concerns I experience.
 
2.
I know that there is all the materials needed to build an outstanding home from garden to decor to roofing and tile work and I am also a fast learner so this will help me in the store.
 
3.
I feel I know almost every department in the store being a DIYer and working on several personal projects. Also knowing the special services that the company does to also help the customers complete their projects.
 
4.
I know little about your departments but know quite a bit about what you sell like tools, paints, home appliances, plants. I also know that what you sell has great quality and low prices.
 
5.
I know that Home Depot sells everything to do with renovations from indoor to outdoor, as well as home decorating products.
 
Question
22 of 25
Where do you see yourself in the Home Depot organization in two years?
 
User Submitted Interview Answers
1.
Moving up the ladder into training for management.
 
2.
I would like to see myself at the same location with permanent full time work status. I can see myself in a head cashier position and or a position or step beyond that such as a front end supervisor.
 
3.
In two years I see myself aiming to be promoted to an Assistant Manager.
 
4.
I see my self in management or in managment in training.
 
5.
I see my self in a full time position still learning the trade of home improvement.
 
Question
23 of 25
How do you expect to make a difference at Home Depot?
 
User Submitted Interview Answers
1.
My work ethics. Offering my knowledge and experience to customers and peers.
 
2.
I will give every job my best effort and try to learn to do things the Home Depot way.
 
3.
I will make a difference by supporting the company in all its endeavors and take care of each and every customer better than they expect.
 
4.
With my positive attidude and my great customer service.
 
5.
Giving my great customer service and going that extra mile to make sure the customer is happy.
 
Question
24 of 25
Why do you feel you will be better suited for this job than the rest of the applicants?
 
User Submitted Interview Answers
1.
My experience, my work ethic im a hard worker and the fact that im a macgyver I can adapt to any situation.
 
2.
Because my motivation and passion for learning is unmatched by anyone else applying for the job.
 
3.
Given the opportunity,I feel with my experience and skills as well as customer service in merchandising I will surpass other aplicants.
 
4.
Because I know I will try the hardest to learn as much as I can.
 
5.
I am a person willing to go above and beyond to get the job accomplished. If given the opportunity I would like to show this company what I have to offer.
 
Question
25 of 25
If you found a twenty dollar bill in the parking lot, what would you do?
 
User Submitted Interview Answers
1.
Return to a manager, a customer might go to costumer service looking for it.
 
2.
I will Add to the company and it,s excellent reputation by my great work ethics and my positive attitude.
 
3.
What can you bring to the table working in home depot.
 
4.
Challenge of working with different people.
 
5.
Experience at home or work.Small projects
 
Contributing Author
Rachelle Enns
Recruiter
 
Author
Why work at Home Depot?
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