General Electric Mock Interview

Practice 40 General Electric interview questions covering leadership, innovation, and engineering excellence.

Question 35 of 40

How do you deal with conflict?

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Kevin Downey
Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

"It depends on the conflict. If it is a dangerous or volatile situation, I'll exercise caution and safety first. If it is just a disagreement among coworkers or something along those lines, I diffuse the conflict as soon as it starts. Too often, if someone is disgruntled about something, they feel the need to vent, be heard, and be validated. So I typically allow them to do that. If I feel they might still be on the offensive or even remotely defensive, I'll ask them if it is all right if we take a twenty-minute break for me to take everything they said into consideration before responding. This reinforces the idea that they are heard. Then I will come back promptly after the break and again mirror their points, address the situation appropriately, taking blame out of the equation and move on from there. Whatever is happening is happening to them, not me, so it's important to keep a level head and not internalize their emotional output as my own."