FedEx Mock Interview
Master 30 FedEx interview questions covering logistics, customer service, and operational excellence.
Question 16 of 30
Tell me about a time when you had to address an angry customer. What was the problem and how did you resolve it?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer wants to know that you can handle stressful or uncomfortable situations in a professional manner. Keep your answer simple and precise. Stay away from long drawn out stories. Briefly, describe a time when you resolved a customer service issue. Highlight your ability to remain patient and rational.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I recently worked with a customer who was incredibly upset when they believed that we overcharged their account. I took the extra time required to walk the customer through every line item until they fully understood each item. The call was about one hour total, but it was worth the time to smooth over an important customer-related situation."
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