How to Answer: Tell me about a time when you had to address an angry customer. What was the problem and how did you resolve it?
Advice and answer examples written specifically for a FedEx job interview.
1. Tell me about a time when you had to address an angry customer. What was the problem and how did you resolve it?
How to Answer
The interviewer wants to know that you can handle stressful or uncomfortable situations in a professional manner. Keep your answer simple and precise. Stay away from long drawn out stories. Briefly, describe a time when you resolved a customer service issue. Highlight your ability to remain patient and rational.
Written by Rachelle Enns on October 4th, 2018
1st Answer Example
"I recently worked with a customer who was incredibly upset when they believed that we overcharged their account. I took the extra time required to walk the customer through every line item until they fully understood each item. The call was about one hour total, but it was worth the time to smooth over an important customer-related situation."
Written by Rachelle Enns on October 4th, 2018
2nd Answer Example
"As a retail sales representative, I will often come across a customer who is unhappy with their product or an experience they had with a co-worker. Just the other day I had a customer actively complaining about my shift manager. The customer thought they were rude and handled unprofessionally. I asked the customer for exactly what I could do to make them happy again. She outlined what it was she needed, and I proceeded to deliver just that. It felt good to make a customer happy while restoring their faith in our company."
Written by Rachelle Enns on October 4th, 2018