How to Answer: Have you received any formal customer service training?
Advice and answer examples written specifically for a FedEx job interview.
3. Have you received any formal customer service training?
How to Answer
The interviewer would like to know about any formal training you have received, related to customer service. This training could include a robust onboarding plan, on-the-job training, courses taken, or even books that you have read in your spare time. Show the interviewer that you have an interest in bettering your customer service delivery. This question is a great time to ask the interviewer about their company-specific customer service training and manuals.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"I am newer to my career so I cannot say that I have received any customer service-specific training. I would be happy to take any training that you recommend and would love to hear more about your specific training program."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"I have received and given, customer service training. In my current role, I teach my new employees the basics of customer service excellence including building rapport, active listening, identifying opportunities to exceed expectations, and service with a smile."
Written by Rachelle Enns on October 4th, 2018