How fast do you respond to customer emails and web inquiries? What timeline do you feel is appropriate?

The interviewer would like to know what you interpret as a fast turnaround when it comes to responding to your customers. You should take note of how quickly FedEx has responded to you if you are a past customer. This question also offers the opportunity for you to ask the interviewer what their company policy or expectation may be. You don't want to say '3 days' when it's 24 hours!