How to Answer: How fast do you respond to customer emails and web inquiries? What timeline do you feel is appropriate?
Advice and answer examples written specifically for a FedEx job interview.
2. How fast do you respond to customer emails and web inquiries? What timeline do you feel is appropriate?
How to Answer
The interviewer would like to know what you interpret as a fast turnaround when it comes to responding to your customers. You should take note of how quickly FedEx has responded to you if you are a past customer. This question also offers the opportunity for you to ask the interviewer what their company policy or expectation may be. You don't want to say '3 days' when it's 24 hours!
Written by Rachelle Enns on October 4th, 2018
1st Answer Example
"In my current role we have a rule that our inbox needs to be cleared out every three days. So, 72 hours I suppose is the maximum amount of time. With that said, I do try to respond to everyone within 48 hours. Could you share with me your policy?"
Written by Rachelle Enns on October 4th, 2018
2nd Answer Example
"We have a three-day, unspoken rule, in our company that I follow but I do try to deliver responses a bit faster than that. With that said, I suppose it also depends on the volume of inquiries. In slower times I can return my customers' inquiries within a day. In the holiday season, 72 hours is more reasonable. Is that acceptable for your timeline?"
Written by Rachelle Enns