How to Answer: Tell me about a time when you went above and beyond for customer service.
Advice and answer examples written specifically for a FedEx job interview.
20. Tell me about a time when you went above and beyond for customer service.
How to Answer
What FedEx has is the 'Purple Promise' which is a promise to which FedEx employees agree to uphold. It's as simple as this: 'I will make every FedEx experience outstanding.'
The interviewer is looking for a specific answer that showcases your ability to deliver excellent customer service. You need to go beyond 'service with a smile' when answering this question. Make your reply memorable! This question offers you an excellent opportunity to be a stand-out candidate.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"Everyone likes options, and after receiving consistent feedback from my customers that they felt limited when they had to choose our service packages, I decided to take the concern up with our corporate head office. Before doing so, I polled my clients to find out exactly what they wanted to see from our service menu. I made a compelling presentation to my senior leadership, and our company ended up agreeing to add these service options. We will be rolling out the first round of changes next month. It is important to listen to your customers and deliver what they ask."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"Customer inquiries come through my desk at a rapid rate whether it be through email, voicemail, or social media. I make it my aim to never leave for the day until every inquiry has a response. This commitment may mean staying late an extra hour sometimes, but my valued customers are worth the added effort."
Written by Rachelle Enns