QUESTION 12 OF 30

Tell me about a time when you went above and beyond for customer service.

What FedEx has is the 'Purple Promise' which is a promise to which FedEx employees agree to uphold. It's as simple as this: 'I will make every FedEx experience outstanding.'

The interviewer is looking for a specific answer that showcases your ability to deliver excellent customer service. You need to go beyond 'service with a smile' when answering this question. Make your reply memorable! This question offers you an excellent opportunity to be a stand-out candidate.

"Everyone likes options, and after receiving consistent feedback from my customers that they felt limited when they had to choose our service packages, I decided to take the concern up with our corporate head office. Before doing so, I polled my clients to find out exactly what they wanted to see from our service menu. I made a compelling presentation to my senior leadership, and our company ended up agreeing to add these service options. We will be rolling out the first round of changes next month. It is important to listen to your customers and deliver what they ask."

Unlock all 30 FedEx questions

Prepare for FedEx interviewers' focus on reliability, safety, and time-sensitive operations.

Get Started

Previous Question Next Question

FedEx Mock Interview

Tell me about a time when you went above and beyond for customer service.

Unlock all 30 FedEx questions

30 FedEx Interview Questions & Answers