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FedEx Mock Interview

Question 22 of 30 for our FedEx Mock Interview

FedEx was updated by on October 3rd, 2018. Learn more here.

Question 22 of 30

Superior customer service is vital to us at FedEx. How would you handle a situation where a customer came to pick up a shipment, and you could not locate it?

Customers will become quite agitated and upset when their packages are not received, delivered on time, or lost. Assure the interviewer that you would always handle a sensitive customer related issue with the utmost professionalism. Walk the interviewer through the steps that you would take. Show that you are capable of problem-solving while under pressure.

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How to Answer: Superior customer service is vital to us at FedEx. How would you handle a situation where a customer came to pick up a shipment, and you could not locate it?

Advice and answer examples written specifically for a FedEx job interview.

  • 22. Superior customer service is vital to us at FedEx. How would you handle a situation where a customer came to pick up a shipment, and you could not locate it?

      How to Answer

      Customers will become quite agitated and upset when their packages are not received, delivered on time, or lost. Assure the interviewer that you would always handle a sensitive customer related issue with the utmost professionalism. Walk the interviewer through the steps that you would take. Show that you are capable of problem-solving while under pressure.

      Written by Rachelle Enns on October 3rd, 2018

      1st Answer Example

      "I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. If I could not find the package, I would offer to locate the package and have it delivered to their home, free of charge, once it was received. If the situation needed escalating, I would refer to a manager for assistance."

      Written by Rachelle Enns on October 3rd, 2018

      2nd Answer Example

      "I am sure that FedEx has policy and procedures in place for a situation like this. With that said, my instinct would be to keep a calm tone, and offer to deliver their package to them once located."

      Written by Rachelle Enns