How to Answer: Tell me about a time when you improved communication between yourself and a co-worker or client.
Advice and answer examples written specifically for a FedEx job interview.
15. Tell me about a time when you improved communication between yourself and a co-worker or client.
How to Answer
The interviewer would like to know about a time that your communication skills improved a work-based situation. Possessing the skills to enhance communication in the workplace is a precious asset. Talk to the interviewer about a time when you used your excellent communication skills to improve a potentially harmful situation with a co-worker or client. Perhaps you saved a sale, were able to reiterate the intention of an email before feelings were hurt, or you helped a cross-departmental effort to go smoothly.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"In my current position I have one particular client who was an exceptionally brief communicator. If I asked two questions, he would answer just one. I learned that he would not acknowledge anything for which he did not have an answer. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was a valid form of communication for that particular client."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"I am often the main point of contact for clients which means that my communication style needs to be crystal clear. Before onboarding a new client I have a set of questions that I ask. They are discovery questions, and I then pass onto my executive. The answers come directly from the client, so no assumptions are made. It's always first-hand information that I am providing."
Written by Rachelle Enns on October 4th, 2018