FedEx Mock Interview
Master 30 FedEx interview questions covering logistics, customer service, and operational excellence.
Question 2 of 30
There are a few competitors who promise cheaper delivery than we do at FedEx. How will you overcome this challenge with our potential customers?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer would like to know that you can overcome simple objections from clients. Being the cheapest solution in the market is not necessarily the best answer. Show the interviewer that you can identify the value in their service. How would you show a customer that FedEx is the best choice for their shipping and logistics needs? To answer this question correctly, you must have conducted some research on FedEx and their competitors. Your answer should reflect the ways that FedEx stands out in the industry.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I do not lean on price alone when I discuss shipping options with my customers. I would overcome this objection by showing the customer all of the value-added services at FedEx such as your money back guarantee for late shipments, the professional environment, as well as the available 24/7 global support. I truly believe that most customers will take service and convenience over cost savings."
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