How to Answer: There are a few competitors who promise cheaper delivery than we do at FedEx. How will you overcome this challenge with our potential customers?
Advice and answer examples written specifically for a FedEx job interview.
30. There are a few competitors who promise cheaper delivery than we do at FedEx. How will you overcome this challenge with our potential customers?
How to Answer
The interviewer would like to know that you can overcome simple objections from clients. Being the cheapest solution in the market is not necessarily the best answer. Show the interviewer that you can identify the value in their service. How would you show a customer that FedEx is the best choice for their shipping and logistics needs? To answer this question correctly, you must have conducted some research on FedEx and their competitors. Your answer should reflect the ways that FedEx stands out in the industry.
Written by Rachelle Enns on October 3rd, 2018
1st Answer Example
"I do not lean on price alone when I discuss shipping options with my customers. I would overcome this objection by showing the customer all of the value-added services at FedEx such as your money back guarantee for late shipments, the professional environment, as well as the available 24/7 global support. I truly believe that most customers will take service and convenience over cost savings."
Written by Rachelle Enns on October 3rd, 2018
2nd Answer Example
"I believe that the best business strategy is not to lead by price but by value. The best way to do this is to find out what they value and need, and then show them how I can help them to meet those needs."
Written by Rachelle Enns