CVS Pharmacy HireVue Interview Questions & Answers
Below is a list of our CVS Pharmacy interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Behavioral
1. Talk to us about your proudest achievement over the course of your career.
The Goal
CVS Pharmacy wants to know which of your professional accomplishments you value the most. The goal of your response is to provide evidence that you will be a strong hire. You can accomplish this by showcasing an exceptional accomplishment from the past.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Use a solid and compelling example and be as specific as possible while remaining concise and on topic. Your answer should include a proud accomplishment related to the position you are interviewing for at CVS Pharmacy. Use an example that is as recent as possible.
Written by Ryan Brunner on August 16th, 2022
How to Answer
This question presents the opportunity for you to be a storyteller. Using the STAR method, form an engaging story-based response that showcases your proudest accomplishment. STAR is an acronym for Situation, Task, Action, and Result.
Telling a story about your most significant achievement will give the decision-makers at CVS Pharmacy a definite idea of what matters to you. Your reply should also spotlight why your past accomplishments indicate future success. You ideally want to highlight your personality, work ethic, diligence, and what motivates you. It's okay to brag when answering this question but remain confident rather than arrogant. You should be proud of yourself for what you've accomplished so far.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"As a Pharmacy Technician, I had a shift where two colleagues had to leave early with a sudden illness. I knew right away that I had the choice to buckle down and get to work harder that evening or fold under the pressure. My mindset was to do everything in my power to ensure that the operations didn't falter that evening, and the Pharmacist on duty was very proud of my actions. Looking back today, I learned that a positive mindset and can-do attitude can help us through any tough and stressful work situation."
Written by Ryan Brunner on August 16th, 2022
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Behavioral
2. Talk about a time you needed to adapt to a significant change in the workplace.
The Goal
Change is prevalent in any workplace, and this is especially true at CVS Pharmacy. New products and continued process improvements are happening rapidly, and CVS Pharmacy wants to know that you can embrace change. The goal of your response should be to help the decision-makers feel confident in your ability to adapt to unexpected changes in a workplace setting.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Avoid focusing on a negative change. For example, 'When my company hired a new manager with a horrible temper, my entire work environment changed.' Also, avoid examples that could easily sound like you are blaming others. For example, 'I recently had to do an entire project alone because my co-worker quit unexpectedly.'
Written by Rachelle Enns on August 16th, 2022
How to Answer
Behavioral-based interview questions that begin with 'Talk about a time when...' are best answered using the STAR method. STAR is an acronym for Situation, Task, Action, Result. Organizing your response using this framework will ensure that you provide the hiring managers with the right amount of information and detail.
Pick an example of a time you faced a change in the workplace, and your response was constructive. Explain how the change directly impacted your job and how you maintained a positive approach during the transition. Perhaps your job duties shifted, there was a significant revision in policy, you had to welcome a new manager, or your company was acquired. These situations make excellent examples to draw on when you form your story-based response.
Written by Rachelle Enns on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"In my first position out of pharmacy school, I spent my first year working for a small hometown pharmacy. As the owners were nearing retirement, they sold their store to a larger regional chain, which involved quite a bit of change. Rather than having a negative attitude and looking at the upcoming changes anxiously, I took a positive mindset and attitude from the very first time I met with the new leadership. Learning new systems and ways of doing things can be hard, but the right attitude and mindset in tackling change were vital to my continued success over the last five years with the new organization."
Written by Ryan Brunner on August 16th, 2022
Behavioral
3. Tell us about the most difficult decision you had to make recently on the job.
The Goal
With significant challenges around every corner in the retail pharmacy world, CVS Pharmacy needs to know how you approach complex decisions on the job. The goal of your response is to showcase your strong critical thinking, problem-solving, and decision-making skills.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
One common mistake that interviewees make is to give a highly personal response. This question is not the time to discuss the hardest personal decision you've ever made. Keep your answer career-focused and related to the job opportunity at CVS Pharmacy.
Written by Ryan Brunner on August 16th, 2022
How to Answer
Behavioral-based interview questions like this, where the hiring managers are looking for a real-life example, are best answered using the STAR method. STAR is an acronym for Situation, Task, Action, Result. Organizing your response using this framework will ensure that you provide the hiring company with the right amount of information and detail to form a compelling answer.
Use an example relevant to your work, such as changing majors in university, quitting a job that wasn't healthy for you, selling your business and re-entering the traditional workforce, relocating to a new city for better opportunities, or even starting a new professional venture.
Highlight how you approached the decision and walk through your critical thinking and decision-making process. You should also include details of how your decision worked out for the best. At the end of your response, remember to connect your critical thinking skills and how they will benefit the team at CVS Pharmacy, should you be the successful candidate.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"Honestly, the decision to leave my current job and company was difficult to make. I have great benefits, a great team, and challenging work. I had to ponder the pros and cons of leaving, but it came down to looking at opportunities for future career growth and a solid organization with a great reputation. That has led me here today, and I'm so excited for this opportunity at CVS Pharmacy."
Written by Ryan Brunner on August 16th, 2022
Behavioral
4. Talk about a time you showed initiative at work.
The Goal
As they consider all of their top candidates that complete a HireVue interview, CVS Pharmacy wants evidence that you are the type of person to take the initiative on the job. The goal of your response is to show that you are interested in succeeding, growing, and taking on responsibilities beyond your typical work scope.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Avoid giving a general answer regarding your initiative. For instance, stay away from vague statements like, 'I always take the initiative in life; it's just who I am.' Taking the initiative could mean taking on responsibilities independently without being asked or continually coached by your manager. It could also mean that you are the type of person who jumps in and assumes the lead before others do or before you are asked.
Written by Rachelle Enns on August 16th, 2022
How to Answer
Behavioral-based interview questions like this, where CVS Pharmacy is looking for a story example, are best answered using the STAR method. STAR is an acronym for Situation, Task, Action, Result. Organizing your response using this framework will help you provide an effective story-based response.
Start by talking about a specific time when you showed initiative at work. Outline the situation, describe the task, and explain your actions. Give as much detail as you can regarding the positive results of your actions. At the end of your response, describe your high level of initiative and how this characteristic will benefit CVS Pharmacy when they choose to hire you.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"Last year, I realized that many of our staff training manuals had outdated information. Most notably, the company recently changed to the PioneerRx pharmacy management system. This change meant that the entire team had obsolete instructions on inputting important customer data and orders into the system. As the Administrative Lead, it wasn't my responsibility to ensure this update was complete; however, I knew that the Administrative Manager was already overwhelmed with other deadlines. So, I decided to draft the training manual updates myself. The update took me about one week since I worked on it between other high-priority tasks. Once I finished the draft, I asked the Admin Manager to review and approve the changes. They were very impressed that I noticed the issue and took the initiative to make updates. The customer service team was also thrilled that I cared and took the time to streamline their work."
Written by Ryan Brunner on August 16th, 2022
Behavioral
5. Talk about a time you used logic and common sense to solve a problem at work.
The Goal
You will help solve issues that CVS customers face in any role at CVS Pharmacy. The hiring authorities want to know about a situation where you used good judgment to solve a work problem. The goal of your response is to assure the decision-makers that you approach solving issues with care and using a sound logical approach.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Avoid giving a vague response like, 'I use good judgment and strong logic all the time! If you hire me, I will make decisions that are good for the company.' Although the hiring managers will be happy to hear that you plan to make wise decisions, this response fails to give a measurable example of your logic in action.
Written by Rachelle Enns on August 16th, 2022
How to Answer
Behavioral-based interview questions that begin with 'Talk about a time when...' are best answered using the STAR method. STAR is an acronym for Situation, Task, Action, Result.
Give a work-related story example that showcases your logic and reasoning abilities. Share a brief overview of the problem you faced, discuss the pros and cons of each decision you could have made, and tell the hiring company why the solution you chose was the best. Include details of the positive impact you generated for your employer by using strong judgment.
Written by Rachelle Enns on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"Last year, we faced a bad inventory shortage on some OTC cold drugs during the busy winter months. Knowing that we were getting a shipment in a few days, I helped formulate a plan for how we would consult customers looking for that medication. First, I let our team know that we would recommend the generic brands we had in stock. If that wouldn't suffice, the plan was to recommend other similar drugs we had in stock. If all else failed, we would recommend that customers try another nearby grocery store. In this situation, having a solid plan for customers was important, and it worked to help push our store brand generics."
Written by Ryan Brunner on August 16th, 2022
Behavioral
6. Talk about a time you received critical feedback on your work from a leader or peer.
The Goal
It can feel challenging to receive criticism in the workplace, especially from a close colleague or leader. But it has happened to all of us, and the decision-makers reviewing your HireVue answers at CVS Pharmacy want to know how you react in the face of criticism. The goal of your response is to show that you can hear criticism, respond professionally, learn from the feedback, and willingly take action to make improvements.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Avoid discussing a time you received criticism about your character. Instead, consider providing an example where you received feedback on your skill level and were able to make noticeable improvements. Also, avoid discussing criticism around skills that are a must-have for the role.
Written by Rachelle Enns on August 16th, 2022
How to Answer
This question is another way for the hiring managers at CVS Pharmacy to ask about your most significant weaknesses. For this reason, give a clear example of a time you received critical feedback on an important skill.
Using the STAR method, clearly outline the scenario and how you worked hard to improve. Be sure to highlight what you learned from the situation and spotlight how this criticism helped you improve your quality of work coming into a new role at CVS Pharmacy. End your response by discussing a lesson learned and how this lesson has boosted your career or work performance, benefitting your future employer.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"In my first position out of my training, my initial 90-day review with my manager revealed that I wasn't holding up to the normal pace of work by my predecessors. I never questioned the fact that I may have worked slower than others over these initial three months, but I wanted to make improvements. This was a fast-paced pharmacy, and I asked my manager if I could have some extra mentoring from a senior member of our team. She thanked me for taking this initiative, and over the next three months, I shadowed a colleague for two to four hours a week. I learned some tricks and tactics to be more efficient on the job."
Written by Ryan Brunner on August 16th, 2022
Behavioral
7. How do you most often react when you are faced with a difficult situation on the job?
The Goal
The hiring company wants to know if your reactions to problems reflect maturity and professionalism. The goal of your response is to show the decision-makers that the way you react in difficult situations is a fit for their team and the company's values at CVS Pharmacy.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Because this question asks how you react (a general instance) rather than how you reacted (a specific instance), you can respond hypothetically. The Situation, Solution, Benefit formula is helpful in this case.
Step 1) Situation: Outline what a difficult situation means to you.
Step 2) Solution: Discuss the solution you would introduce when facing a difficult situation.
Step 3) Benefit: Highlight how your approach to resolving a difficult situation will benefit the hiring company.
Written by Rachelle Enns on August 16th, 2022
How to Answer
Hiring managers at CVS Pharmacy look for candidates who meet challenges and difficult decisions head-on, rather than being intimidated by them. You can show the decision-makers that you have the tenacity and excellent problem-solving abilities required for the job by discussing how you approach and overcome complex problems.
If you have a real-life example of a time you recently faced a difficult situation in the workplace, consider telling a brief story that highlights the problem-solving and critical-thinking skills that you would bring to the CVS Pharmacy team.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"I understand that encountering difficult situations on the job at CVS Pharmacy is common, especially when you work closely with customers who are sick or in pain. When a difficult situation arises, my first instinct is to take a step back and absorb what just happened. I then go into 'brainstorm' mode, jotting down potential ways to resolve the situation. I might use a pros and cons list to determine the best course of action for a fast and amicable resolution. I know that CVS Pharmacy is driven by integrity in all you do, and this would always be my driving force to work through even the most difficult of situations."
Written by Ryan Brunner on August 16th, 2022
Behavioral
8. Talk about a time you succeeded on the job when faced with intense pressure and stress.
The Goal
As one of the busiest pharmacy retailers in the world, the team at CVS Pharmacy wants assurance that you can handle working under pressure. Your goal is to provide evidence that you have the mindset and tenacity to behave professionally and appropriately while working under pressure.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
This question presents the opportunity for you to be a storyteller. Using the STAR method, form an engaging story-based response that highlights a time you worked successfully under intense pressure. STAR is an acronym for Situation, Task, Action, Result.
Use a solid and compelling example of your poise under pressure. Be as specific as you can while remaining concise and on topic. Your answer should include a story of a time when you were under pressure related to this position's duties. Your response should come from a recent scenario.
Written by Ryan Brunner on August 16th, 2022
How to Answer
Talk about a specific time you were under a lot of pressure at work, yet you succeeded. Outline the situation, explain why you felt under pressure, and describe your actions. You ideally want to highlight that you made well-calculated decisions, even though you felt some strain or conflict. If your actions made a measurable impact, discuss the results you generated.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"Having been in a retail pharmacy setting for the last eight years, I feel I've become very good at managing the daily stress that comes with the job. During the pandemic, stress was coming from several directions with vaccination requests, limited supplies, and the daily calls and visits from customers. A strict focus on my work and not worrying about external forces I had no control over helped me work through the long and stressful days. It was a mindset for me and one I look forward to bringing to the CVS Pharmacy team."
Written by Ryan Brunner on August 16th, 2022
Behavioral
9. Tell us about a time you successfully contributed to a team goal on the job.
The Goal
At CVS Pharmacy, a team effort is essential in ensuring that customers are served with care, respect, and accuracy. During your HireVue interview, your interviewers will be looking to learn more about your desire and willingness to contribute to team-based efforts. The goal of your response is to outline the role you take in a team and highlight how your approach to teamwork is a fit for the company.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
When you form your response, consider including what you know about CVS Pharmacy's take on teamwork and collaboration. Many companies readily offer this information on their careers website or their core values statement. Take time to do your research and think about the connecting points between CVS Pharmacy's view on teamwork and collaboration and how you emulate these values.
Written by Ryan Brunner on August 16th, 2022
How to Answer
This question presents the opportunity for you to be a storyteller. Using the STAR method, form an engaging story-based response that showcases your proudest accomplishment. STAR is an acronym for Situation, Task, Action, Result.
Use a solid and compelling example of your willingness and desire to be a team contributor. Be as specific as you can while remaining concise and on topic. If possible, describe a recent scenario that relates to this new opportunity. At the end of your response, explain how your teamwork abilities will ensure your success and fit with the hiring company's values related to teamwork and collaboration.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"As a retail manager with Company XYZ, my team must successfully collaborate during our busy year-end season. We put in overtime shifts and bring our highlighted products to a year-end close together as one cohesive team. During year-end, I take the role of the project lead. I work diligently to ensure streamlined processes and that each team member feels like a valued contributor. I strive to encourage the team to deliver their best work while being a helpful resource to their team members. This last year, our team completed its year-end work with such incredible efficiency that we shaved an entire day off our schedule. The experience was nearly flawless. Team conflict was minimal, despite the mental strain everyone felt. I know that collaboration and innovation are two of your core values here at CVS Pharmacy, and being a great team player will help me be a cohesive member of your team."
Written by Ryan Brunner on August 16th, 2022
Behavioral
10. Talk about a time you had a disagreement with a coworker. How did you work through that situation?
The Goal
In the busy and fast-paced retail setting at CVS Pharmacy, disagreements between coworkers need to be resolved quickly and respectfully. To seriously consider you for further interview, they want to gain an understanding of your conflict resolution skills. The goal of your response is to provide evidence that you can handle and resolve conflict professionally within the company culture at CVS Pharmacy.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Conflict happens in any workplace, so the goal of your response is not to deny conflict. Instead, it's to show that you can move through conflict constructively.
Finding common ground with a coworker, despite disagreeing with them, shows hiring managers that your desire to collaborate is stronger than your need to be correct. Overcoming disagreements in the workplace also highlights your ability to problem-solve while facing a difference of opinion.
Written by Rachelle Enns on August 16th, 2022
How to Answer
Even though you may have great relationships with your coworkers, there will be times when you don't 100% agree. Think of a conflict or disagreement with a coworker where you responded professionally and worked toward a solution.
When asked to 'Talk about a time when...,' it's important to remember that the hiring managers at CVS Pharmacy are looking for a specific story-based example that highlights your professional behavior in challenging interpersonal situations.
Using the STAR interview method (Situation, Task, Action, Result), you can form an easy-to-follow and engaging story-based response.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"Last year, my Pharmacy Director and I disagreed on the pending termination of one of my team members. As a shift manager, I try to ensure that I have trained and coached my team members to the best of my ability before I consider terminating them. I expressed my desire to spend additional time training this team member. I mentioned that it would be more costly for the company to replace this person than invest in additional training. The Director finally agreed that if the team member missed their targets for another 30 days, we would move forward with termination. After coming to a middle ground, I created a plan to spend five additional hours per week training this team member for three weeks. Remarkably, his performance improved by over 40%! This team member is still with us and often receives high customer satisfaction and performance reviews. Because I respectfully disagreed with the Pharmacy Director and stated my case with facts rather than emotion, we moved past the disagreement."
Written by Ryan Brunner on August 16th, 2022
Behavioral
11. Tell us about a time you failed on the job. What did you learn from that situation that you can bring to the CVS Pharmacy team?
The Goal
Having a positive attitude in any situation you face at CVS Pharmacy is crucial. Your interviewer is looking for evidence that you can recover from a disappointing outcome on the job. The goal of your response is not to focus on the failure. Instead, it's to showcase your ability to recover from the failure. Your answer should highlight your tenacity, dedication, and drive, even when things wouldn't go as planned on the job at CVS Pharmacy.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Even the most notable professionals have stumbled and recovered from professional failure. Being unable to speak about failure will give the hiring managers at CVS Pharmacy the impression that you lack self-awareness and have little desire to grow and learn. For this reason, avoid giving a response that sounds as though you have never failed.
Written by Ryan Brunner on August 16th, 2022
How to Answer
We all fail occasionally, and there is no need to be ashamed of defeat. The magic is in the lessons we learn from these situations. Speak about the outcome of a project/task that was not what you wanted it to be, but you were able to recover. Perhaps you were better off in the end or learned a valuable lesson.
Behavioral-based interview questions that begin with 'Tell us about a time when...' are best answered using the STAR method (Situation, Task, Action, Result). Organizing your response using this storytelling framework will ensure that you provide the hiring managers with the right amount of information and detail.
Outline the roadblock you faced, and share how you approached the situation to ensure a good recovery. Discuss your level of dedication, even in the face of failure, and how you will make an impact in this new role. One key element your interviewers will be looking for is your ability to hold yourself accountable for your actions.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"A couple of years ago, I was working a busy evening shift where our drive-through and in-store customers were backed up pretty badly. I accidentally sent the wrong prescription to a vehicle in the drive-through. They ended up coming into the store about an hour later and were very upset that they drove the 20 minutes home to realize they had gotten the wrong prescription. I could hear the heated conversation with the pharmacist on duty, and I immediately went over to admit my fault and asked for the name again from the customer. I got the correct order for him and apologized for the mistake. While they left pleased with the apology, it was important for me to reflect on how the mistake happened. It wasn't hard to see that my rush to get customers serviced promptly was the cause. That day, I learned to slow things down and take my time with each individual I work with."
Written by Ryan Brunner on August 16th, 2022
Direct
12. Why are you looking for a new position at CVS Pharmacy?
The Goal
CVS Pharmacy wants to understand the circumstances that sparked your desire to leave your current or most recent position. The goal of your response is to show that you intend to move forward in your career with intention and thoughtfulness and that this opportunity at CVS Pharmacy provides a new and exciting challenge for you.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
As much as a hiring manager understands the desire to seek new work, the question about your motivation remains. When building your answer, avoid being too vague, speaking negatively about your current or most recent position, or giving a cliche response.
A vague response sounds like, "My current position is no longer a fit." Instead, assure the decision-makers that this role at CVS Pharmacy will meet your long-term desires. Suppose you are employed and looking for a fresh opportunity. In that case, the hiring authority will want to know precisely how this job at CVS Pharmacy differs from the one you want to leave.
A negative response sounds like, "My current company has a toxic work environment, and my boss is awful." Even if a statement about a toxic environment or a bad boss may be true, it's best to keep that information to yourself and focus on the future. Consider what you want that you are not getting now and how you can flip the delivery of your response into a positive tone.
A cliche response sounds like, "I am looking for a new job because I need to feel more challenged." Instead, discuss specific challenges that excite you the most. Express that you cannot gain this momentum with your current company, and touch on why that is the case. Then talk about why you believe a role at CVS Pharmacy can provide the challenges and growth you seek.
Written by Ryan Brunner on August 16th, 2022
How to Answer
When forming your response, outline how this new opportunity aligns with your professional goals. Make the connection between your desires and how CVS Pharmacy will benefit from choosing you.
Try building your response using this four-step framework:
1) Set up your current work situation and mention the challenges you face.
2) Outline the positive actions you took/have taken to overcome these challenges.
3) Highlight the transferable skills you have developed despite the situation that you can bring to the CVS Pharmacy team.
4) Discuss the benefits of these transferable skills and provide measurable examples of how these skills will ensure your success in this new role.
Keeping an opportunity mindset, you can see why providing an opportunity-related response is the most effective approach.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"Looking back now, accepting my current job was a misstep in helping me achieve my career goals. This early in my career, I am looking for a well-rounded experience where I can gain real-life retail pharmacy experience, work with as many customers as I can, and learn and grow more in the pharmacy field. From all of the different people that I have talked to, CVS Pharmacy stands out as a great opportunity for me to learn, grow and prosper into the future."
Written by Ryan Brunner on August 16th, 2022
Direct
13. Talk about where you are in your job search. Are there any other places you are considering or interviewing with?
The Goal
To gauge your sense of urgency and if they need to move things along if you are a top candidate for their role, CVS Pharmacy is looking for you to be open and honest with where your current job search sits. The goal of your response is to inform the company of your job search status while further expressing your interest in this specific opportunity at CVS Pharmacy.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Avoid giving the impression that you are only counting on this particular opportunity at CVS Pharmacy. Think of this interview question as a 'first date' question. If the person you are on a first date with asked for the names of other people you're dating, you wouldn't start listing other people's names. You also wouldn't say, 'I'm fully committed to only you.' Instead, you want to express your interest while remaining open to other opportunities.
Written by Ryan Brunner on August 16th, 2022
How to Answer
The hiring managers must understand where you are in your job search and which roles or companies are most appealing to you. It will make the interview and hiring process smoother when the company knows what they need to do to remain competitive with your time and attention.
Talk about your search without disclosing every detail of where else you are interviewing. You are never obligated to reveal the names of the companies you're entertaining. Instead of saying, "Tomorrow I have a second interview with Company ABC and a third interview booked with Company XYZ at the end of the week..." consider saying, "I am actively interviewing with one other organization. It is a hospital-based role, so I'm openly considering hospital and retail positions to see where I can find my best fit."
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"I am in interview stages with two other organizations for similar Pharmacist positions and am in the final interview stage for one of these positions. I am eager to secure work shortly. However, I will wait for the right opportunity before accepting a job offer. I am interested to know CVS Pharmacy's approximate timeline for this hiring decision. Perhaps we could cover this in our first face-to-face meeting."
Written by Ryan Brunner on August 16th, 2022
Direct
14. If eventually offered this role at CVS Pharmacy, would you have any salary expectations?
The Goal
To ensure that your needs match what they would eventually offer their top candidates, CVS Pharmacy would like an idea of what you want to see in a competitive job offer. The goal of your response is to show the decision-makers that you know the compensation you're looking for and that you're ready to support your compensation request with research and facts.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Overall, be open and honest. Transparency is the best choice when salary-based questions arise. For you, salary may not be the most crucial factor. In addition to compensation, there are many other factors in a fulfilling career. These other factors may include a solid work/life balance, a complete benefits package, a great work culture/environment, and an opportunity to grow in the future.
Written by Ryan Brunner on August 16th, 2022
How to Answer
Before forming your answer, take your time to list the most important factors to you when considering a new job. Then, research the total compensation range that CVS Pharmacy typically offers for the job you are being considered for. You'll want to find answers to a few essential questions:
- How competitive is the job market for this role
- What's the market range for this kind of role in this industry
- Does compensation vary geographically
- Does CVS Pharmacy have a reputation for paying above-market value
When you deliver your compensation ask, lean on your skills and accomplishments as justification. It's compelling for a hiring manager to hear about your achievements vs. only saying that you're worth every penny because that's the going range in the industry. If you are providing the company with precise compensation numbers, offer a range so that you leave room to negotiate.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"I currently make $82,000 per year with the potential of up to a 10% salary bonus each year. I am looking for a compensation plan aligned with the role that also provides an opportunity for growth in the future. I look forward to discussing the details of this role so we can determine a fair compensation plan if I am offered this position at CVS Pharmacy."
Written by Ryan Brunner on August 16th, 2022
Discovery
15. What ultimately drove you to apply for this role at CVS Pharmacy?
The Goal
When interviewing for a job at CVS Pharmacy, you must understand the organization's culture, mission, and aesthetics. In the end, CVS Pharmacy needs to know that you are motivated to succeed at their organization and will be a fit for their cultural values.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
To prove your compatibility with CVS Pharmacy, you'll want to name the values of the organization that closely align with yours. Your research ahead of your interview will prove worthy in answering this question.
Written by Ryan Brunner on August 16th, 2022
How to Answer
Spend time on the CVS Pharmacy website, look at their different departments and offerings, and get a feel for their brand. Interviewers will be impressed with your knowledge of their seasonal promotions and ongoing events. You can even list a few things about CVS Pharmacy that have made an impression on you -- that way, the interviewer will see that you've done your research, and they'll get to know more about you personally at the same time!
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the HireVue parameters set by CVS, the asynchronous interview platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Ryan Brunner on August 16th, 2022
Answer Example
"I want to find an organization with a great reputation and workplace culture. I have researched CVS Pharmacy a great deal and am very happy with the positive reviews I came across online from your customers. The pharmacy business is about helping and taking care of people. I would love to work for a company like CVS Pharmacy that has such a great reputation and puts their main focus on serving their customers."
Written by Ryan Brunner on August 16th, 2022
Discovery
16. What led you to apply for this role at CVS Pharmacy?
The Goal
During a HireVue interview, the CVS Pharmacy team will try to gauge your overall passion for their organization and the role you are interviewing for. This question asks you to discuss precisely why you want to work for their organization. The goal of your response is to highlight what excites you about this opportunity.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Before your interview, take some time to learn more about CVS Pharmacy's values, mission, and goals. These statements and principles will outline what makes the organization an exciting potential employer for you. If available, you can also visit the news page or resources page from the company's website to read more about what efforts the organization has been recognized for recently or any awards the company has received.
Avoid giving a general response that fits any company. Instead, ensure that the details of your response are specific to CVS Pharmacy.
Written by Ryan Brunner on August 16th, 2022
How to Answer
In today's job market, there are likely many places you could work, and CVS Pharmacy wants to know why they are the stand-out employer for you. Genuinely consider why you want to work for this organization over one of its competitors. Then, take the time to carve out a unique reason that reaches beyond the surface. A surface reason would be because you know someone who works there. A compelling reason is that the company's business principles or mission resonate deeply with you.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"My main goal of this job search is to find an organization I can spend the remainder of my career in an environment where I can grow professionally, build great relationships, and one day retire. CVS Pharmacy's reputation as a leader in the pharmacy industry has me very excited to build a long-term future. I love that CVS Pharmacy emphasizes doing what is right for every customer, and this fact has been a critical part of your success. It's a mission that I'd love to be a part of."
Written by Ryan Brunner on August 16th, 2022
Discovery
17. What makes you the best candidate for this role at CVS Pharmacy?
The Goal
Depending on the role you are seeking at CVS Pharmacy, hiring managers will ideally seek the candidate that can provide the best customer service or help solve a major issue they've been facing. The goal of your response is to spotlight how you will meet the department's most significant needs.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Your response should be original and unique. There are some simple ways to ensure that your answer stands out from other candidates:
1) Avoid giving a resume review. Your response should highlight the best reasons your achievements, skills, and characteristics match CVS Pharmacy's most pressing needs. Provide a snapshot, not a complete biography.
2) Think about value. Think of how you will add value to the mission of CVS Pharmacy, both now and in the future. Help the decision-makers picture you finding success in the role for years to come.
3) Sprinkle in achievements. Mentioning specific numbers, percentages, awards, and accolades is an excellent way to grab the decision maker's attention. These bits of information will make you a memorable candidate.
4) Tell a story. Psychology tells us that offering a compelling, relatable story makes us more memorable and persuasive. Some studies show that telling a story makes us 22X more memorable. Think of the impact it could have on your interview outcome if you could be 22X more memorable than the next candidate.
Written by Ryan Brunner on August 16th, 2022
How to Answer
First, think about your best skills and qualifications. Ponder on a mix of hard skills and soft skills.
- Hard skills: Specific knowledge gained through training and education.
- Soft skills: Traits you possess, such as emotional intelligence and sociability.
If you can't think of ways you stand out, ask a few trusted friends, family members, or coworkers what sets you apart from others. Their observations may be helpful. If you already know your stand-out skills, that's great! Either way, don't be afraid to brag about yourself a bit. In an interview, you are your greatest advocate.
Also, take your time reviewing the job description at CVS Pharmacy. It's essential to approach this question with less focus on your needs and more on the needs of CVS Pharmacy and its customer base. Looking at the job description or job posting for the role, you can quickly dissect what the hiring managers are looking for in a candidate. Once you know the primary needs, you can frame a precise answer to this question.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"If I were fortunate enough to be offered this role at CVS Pharmacy, it won't take long for my new colleagues to see that I am the ultimate team player and collaborator. Your customers at CVS Pharmacy rely on the expertise of many individuals to provide the best service and care they deserve, and this is always my main focus on the job. If you are looking for grit, determination, and a person that brings a positive attitude every day, I am your person for this role."
Written by Ryan Brunner on August 16th, 2022
Discovery
18. Talk to us about your short-term career goals and how you see this role at CVS Pharmacy helping you achieve those goals.
The Goal
The hiring manager at CVS Pharmacy needs to know that their job opportunity fits your short-term career goals. The goal of your response is to show the decision-makers that your immediate and near-future career desires align with what this role at CVS Pharmacy can offer you.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Short-term career goals are targets you believe will help you achieve your long-term career objectives. Short-term goals are achievable and meant to keep you motivated on your journey to your larger, long-term goals. Short-term career goals should also help you meet specific work-related objectives over a shorter period, perhaps in 12 months or less.
Clarifying your short-term goals is the key to delivering a memorable response. If you're unsure of what qualifies as a short-term goal, consider a few of these examples:
- Completing a new certification, workshop, or course.
- Improving soft skills, such as communication or networking.
- Improving hard skills, such as becoming a power user in a particular program.
- Mastering new skills in the pharmacy or retail environment at CVS Pharmacy
Written by Ryan Brunner on August 16th, 2022
How to Answer
When discussing short-term career goals, be sure that these goals are clear and related to the job opportunity you are being considered for at CVS Pharmacy. Before your HireVue interview with CVS Pharmacy, thoroughly read and understand the job description so that you can outline a few specific goals you will set for the short term for you to accomplish.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"It has always been a dream of mine to impact patients receiving in-home care, and your home infusion position at CVS Pharmacy seems like my dream job. My short-term goals are to bring my years of experience to help me learn and master the complexities of infusion services as a Pharmacy Technician. In my initial months on the job, I would look to learn as much as I can from my mentors to hit the ground running in short order."
Written by Ryan Brunner on August 16th, 2022
Educational
19. Walk us through your educational path that has prepared you for success in this role.
The Goal
While the hiring manager at CVS Pharmacy has a great idea of your education and qualification from your application materials, they want to hear you discuss your thoughts on how your education or training has prepared you to succeed in this job. The goal of your response is to highlight your education and training. Then, connect the knowledge you gained and how you will apply that knowledge to find success at CVS Pharmacy.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
There are many ways to gain education, so avoid underestimating the training you've received by stating that you don't have any formal education to discuss. Whether formal (college, university courses, or career training modules) or informal education (self-learning, self-guided courses), CVS Pharmacy needs assurance that you have the training and knowledge required to do the job successfully.
Written by Ryan Brunner on August 16th, 2022
How to Answer
Your answer should assure the hiring manager that you have the skills and training to fulfill the role's duties and exceed expectations. Many of the skills we learn throughout our education are helpful for any situation. People skills and teamwork will help you to interact with your new coworkers. Critical thinking and problem-solving skills will help you analyze information, notice details, and deal with problems on the job.
If you have work experience, focus your answer on how your coursework and training have contributed to your career success so far. If you are interviewing for your first position, talk about how your education will help you to be successful in meeting specific job requirements outlined in the company's job posting.
Written by Rachelle Enns on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"As you can see from my resume, I completed a one-year ASHP certified Pharmacy Technician program in 2012 and have been in the workforce since then. I feel so appreciative to have had the opportunity to participate in so many continuing education courses since then that have helped me become very well-rounded in knowledgeable in all aspects of the pharmacy. Some of these continuing education credits I have participated in include sterile compounding, a gene transfer primer class, managing workplace conflict, and IV safety in the hospital setting."
Written by Ryan Brunner on August 16th, 2022
General
20. What do you enjoy doing in your spare time?
The Goal
To get a feel for the type of person they would be hiring in you, the team at CVS Pharmacy would like to know what captures your interest outside the workplace. The goal of your response is to tell the decision-makers something unique and memorable about yourself, ensuring you are a standout candidate.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
When talking about what you do in your spare time, avoid offering a negative response like, "Spare time - what spare time. Between work and my kids, I am back-to-back with tasks all day."
Instead, talk about a passion or interest that you have. Your answer should be memorable so that when the hiring managers at CVS Pharmacy review your HireVue video submission, they can say, "Remember that's the person who...(insert your interesting hobby or passion here)."
Written by Ryan Brunner on August 16th, 2022
How to Answer
Having hobbies and interests outside work helps maintain your health and happiness. Talk passionately about the activities that interest you outside of the workplace. Although you should always be yourself, avoid activities that may feel controversial to others, such as hunting.
Written by Rachelle Enns on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"I love to bake. I have been taking baking lessons at our local culinary school every Saturday for the last six months and have learned some interesting baking techniques. My ultimate goal is to master the art of making macarons. When I make a new creation that I'm proud of, I will bring the treats to my family or work colleagues- a fun way to share my passion and knowledge with others."
Written by Ryan Brunner on August 16th, 2022
General
21. Describe your work ethic and how this would benefit the team and customers of CVS Pharmacy.
The Goal
CVS Pharmacy needs a clear idea of what drives you to do the right thing in your work every day on the job. The goal of your response is to show the decision-makers for this role that your moral principles and ethics will match the values of CVS Pharmacy.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Work ethic describes the moral principles that you apply to your work. When CVS Pharmacy asks about your work ethic in a HireVue interview, they are looking for specific wording to which they can relate.
Look for the principles and values mentioned in the job posting. If you read about the mission and values (their purpose) of CVS Pharmacy, you'll quickly see that being customer-obsessed, innovative, collaborative, and acting with integrity are their guiding principles.
Written by Ryan Brunner on August 16th, 2022
How to Answer
After outlining your work ethic, share an example of when you demonstrated those characteristics and traits in the workplace in the past. Storytelling impacts the hiring managers because it provides evidence of your ethics and personal character.
If you want to tell a story about your ethics in action, you can form one using the STAR framework (Situation, Task, Action, Result).
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"I am a very dedicated and loyal employee, and all of my references would attest to that fact. I know that CVS Pharmacy values the delivery of exceptional customer service. Throughout my career, I have been in very forward-facing customer roles, and my work ethic aligns greatly with this value. I work hard for my employer and deliver excellent customer service no matter how the day unfolds. For instance, I am often the last to leave because I am committed to returning every client's voicemail and email before I leave for the day."
Written by Ryan Brunner on August 16th, 2022
General
22. What does your ideal work environment look like for you to be successful and have fun in your work?
The Goal
CVS Pharmacy is fully aware that any candidate they hire to join their team has to come into their culture and environment fully believing in the mission, values, and culture. With this question, they ultimately want to know that the work environment they provide is a match for your needs and desires. The goal of your response is to clearly describe your ideal work environment so that the decision-makers can assess if this opportunity is a two-way match.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
When applying for a job, the fit has to match both ways. CVS Pharmacy knows this, and the decision-makers want to ensure that the work environment is suitable for you.
There are many factors to take into consideration when looking at the work environment:
- Are questions encouraged without judgment
- Is continued learning and education encouraged
- Does the office allow for flexibility such as working from home or flexible hours
- Are there regular team stand-ups and opportunities to collaborate
- Is it an open-air environment without cubicles or walled offices
- Is two-way feedback encouraged and acceptable
- Are the goals and objectives set as a team, individually, or both
- Are there strict dress codes, after-hours expectations, and other restrictions
- Is the initial training comprehensive, or is there a sink-or-swim mentality
- Is recognition provided for a job well done, or are regular performance incentives provided
- Are employees promoted based on performance or only on tenure
Written by Ryan Brunner on August 16th, 2022
How to Answer
Choose two or three work environment factors that are important to you, and discuss why you value these factors. Once you have described your ideal work environment, connect your desires to what you know about working for CVS Pharmacy. Ahead of your HireVue interview, you will be able to find some great information about CVS Pharmacy's culture and values on their career site.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"My ideal work environment is where I am working with supportive and positive people. We help each other achieve our goals and celebrate victories together when we work as a team. I find that the best work environment is when we empower each other by uplifting each other and rising together. From what I've heard from a few close friends on the CVS Pharmacy team, this environment is encouraged at your organization, and I'd love to be a part of it."
Written by Ryan Brunner on August 16th, 2022
General
23. How would you react if you knew a team member at CVS Pharmacy was being dishonest?
The Goal
At CVS Pharmacy, honesty and integrity are vital to the treatment of customers and the business's overall health. With this question, your interviewer wants to know that you are an honest and trustworthy employee. The goal of your response is to provide evidence that you bring integrity to the workplace and that you are unafraid to have uncomfortable conversations.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Many companies operate in highly sensitive sectors where making ethical decisions and building trustworthy relationships are core to success. In the retail pharmacy setting, this includes confidential patient data and cash transactions. CVS Pharmacy needs to make sure that they hire honest and reliable people. Consider giving an example of your honesty in action rather than simply stating that you are honest.
Written by Ryan Brunner on August 16th, 2022
How to Answer
Since this question is phrased as, 'What would you do...,' you can respond hypothetically. The Situation, Solution, Benefit formula is helpful in this instance.
Step 1) Situation: Express your understanding of the hypothetical situation (your coworker being dishonest).
Step 2) Solution: Outline the solution you would introduce if you encountered dishonesty in the workplace.
Step 3) Benefit: Highlight how your approach to confronting dishonesty will benefit CVS Pharmacy.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"I take pride in my work and would not tolerate dishonesty since it interferes with company goals and reputation here at CVS Pharmacy. I would feel obligated to report a coworker who was being dishonest. Of course, I would refer to any policy or guidelines available and speak to my leader to ensure that I appropriately handle the situation. I would desire to help bring a resolution without escalating the situation or introducing new conflict. For example, my manager was recently on vacation for three weeks. Some of my co-workers wanted to falsify our timesheets to reflect overtime hours that we did not work. I disagreed and convinced them that it was a bad idea and certainly not worth being fired over. If hired at CVS Pharmacy, I will hold myself and my peers accountable to the highest ethical standards."
Written by Ryan Brunner on August 16th, 2022
General
24. What do you think separates CVS Pharmacy from our competitors?
The Goal
With this question, the hiring authorities at CVS Pharmacy want you to outline what you believe are their biggest strengths in a very competitive retail pharmacy market. Knowing that this may take some research on your part, the goal of your response is to show the decision-makers that you have researched CVS Pharmacy and their competition and that you are excited about what differentiates the company from other potential employers in the industry.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Before your interview, take some time to learn more about CVS Pharmacy's business principles, values, mission, and goals. These statements and principles will outline for you what makes the company unique. If available, you can also visit the news page or resources page from the company's website to read more about what efforts the company has been recognized for recently or any awards the company has received.
Written by Ryan Brunner on August 16th, 2022
How to Answer
How you answer this question will speak directly to how well you researched CVS Pharmacy before attending your interview. Look at their website and its news section. You can also check out Google and see if the company is trending on hot industry topics.
When speaking about what makes CVS Pharmacy different from its competitors, you do not need to go into a significant amount of detail on the information that you find. Give enough to show the hiring managers that you pay attention to the organization's accomplishments and understand what sets them apart. A great perspective to speak from is the view of the customers because retail pharmacy is a customer service-driven industry.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"There are a few factors that I feel set CVS Pharmacy apart from its competitors. First, CVS is no longer just a retail pharmacy. You are a fully integrated healthcare company, and that has resonated well with the general public to help drive business. The second factor that sets you apart are your people. From the top of your organization to the cashiers at each location, CVS is synonymous with great service."
Written by Ryan Brunner on August 16th, 2022
General
25. What would you say would be your greatest weakness coming into this role at CVS Pharmacy?
The Goal
During your HireVue interview session, CVS Pharmacy will want evidence that you know the shortcomings you would have in this role and that you would embrace opportunities to grow and improve. The goal of your response is to show the decision-makers that you are self-aware, reflective, and can readily identify areas for improvement.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Avoid mentioning weaknesses that raise red flags or point to a more significant issue. For instance, if time management is a weakness, the interviewer might wonder if you can meet your deadlines or if you are frequently late to work. For this reason, it's best to choose weaknesses that will not impact your ability to succeed in the role.
It's also essential to give a thoughtful response. Avoid cliche or overused statements like:
- I work too hard
- I am a perfectionist
- I am a workaholic
- My weaknesses are also my strengths
- My greatest weakness is chocolate
Written by Rachelle Enns on August 16th, 2022
How to Answer
The hiring manager wants you to be honest about any weaknesses you would foresee from the start if hired for this role at CVS Pharmacy. At the same time, they want assurance that you are proactive in improving yourself.
Choose a weakness that is not a core skill for the position. For instance, if you are interviewing for an administrator role, your greatest weakness should not be your Excel skills.
Perhaps you are watching YouTube tutorials to gain skills in a particular area. Maybe you are reading the latest-and-greatest books on the skills you wish to improve, or perhaps you are taking an online workshop to bridge a skills gap.
When discussing your most significant weaknesses, you must display your interest in professional growth. Be sure to maintain a positive tone, show confidence in your ability to improve, and demonstrate a desire for improvement.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"One weakness I'm improving is my ability to be concise when I send email updates to my current department. Brevity has not always been my strongest point. But, I have been practicing by writing a first draft and then asking myself which words can be deleted. So far, I have noticed a marked improvement; however, I believe that clear written communication is a work-in-progress and can always be improved."
Written by Ryan Brunner on August 16th, 2022
General
26. How would your most recent leader describe you?
The Goal
To seriously consider you for further interviews, the CVS Pharmacy team wants evidence that you have a history of building positive relationships with previous leaders and employers. The goal of your response is to show that your character is strong, that you have built healthy relationships in your previous roles, and that your character aligns with the traits the hiring managers look for in new team members at CVS Pharmacy.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Avoid guessing what your most recent manager thinks of you. If you are not certain, CVS Pharmacy may not feel confident in your employer/employee relationships. For instance, rather than saying, "I think maybe my manager would describe me as dedicated to my work," try saying, "My manager would describe me as dedicated to my work because I deliver on deadlines and often make myself available after hours when my clients need me."
Hopefully, your current leader communicates with you and regularly expresses what they enjoy and appreciate about your work ethic. If possible, form your response around takeaways from your last performance review or a piece of feedback you have recently received from your leader. You can further solidify your answer by referring to reliable references, such as any LinkedIn recommendations on your profile.
Written by Ryan Brunner on August 16th, 2022
How to Answer
Offer one to three of your best traits when you respond. Then, support those traits with an example of a time you emulated those behaviors. You can also provide details of a measurable accomplishment. For instance, if you received a 100% customer satisfaction survey result, mention this achievement as supporting evidence. You could say, "My most recent manager would say that I am customer-focused. I recently received a 100% customer satisfaction rating in our company's latest customer happiness survey."
Written by Rachelle Enns on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"In my last performance review and also in some casual discussions, my current director has described me as motivated, encouraging to others, and consistent in my work. I strive to exceed expectations and encourage my fellow team members to deliver their best work. Knowing that I'm looking to move on in my career, my director is happy to speak on my behalf as a positive reference, and I included him on my list of references that I submitted."
Written by Ryan Brunner on August 16th, 2022
General
27. What are your top strengths that you would bring to our team at CVS Pharmacy?
The Goal
To consider you for a formal interview, CVS Pharmacy needs to hear what you feel are the most significant strengths you would bring to their team. They also want to identify if you have the skills required to perform the job successfully. The goal of your response is to highlight your belief that CVS Pharmacy's needs and your skills are a match. You also want to showcase your readiness to make a specific contribution to the organization when they hire you.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Avoid overused generic responses such as, 'I am an excellent communicator' or 'I am a hard worker.' The interviewer wants to see how you stand out from other candidates.
Your strengths can be skills or qualities that help you overcome difficult circumstances or accomplish challenging tasks. Consider including:
- Hard skills such as technical expertise or project management skills
- Soft skills such as time management and critical thinking
- Personality traits such as being adaptable, kind, and self-sufficient
- Knowledge-based skills such as speaking multiple languages
Written by Rachelle Enns on August 16th, 2022
How to Answer
Instead of giving a generic response, speak about your strengths that will make you good at this specific role. When deciding which strengths to mention, it's essential to carefully review the job posting to uncover the company/department's greatest needs. Then, you can talk about which strengths you possess that align with those needs. Also, don't hesitate to tap into direct feedback on your strengths that you've received from previous leaders or colleagues.
Here is a four-step approach to help you prepare a response:
1) Look through CVS Pharmacy's job posting, website, social media posts, and other online resources.
2) As you comb through these resources, write down which strengths you believe the company needs most in a team member.
3) Go through your list and consider which of those strengths you possess. Pick out three to five strengths that will ensure your success in the job with CVS Pharmacy.
4) Draft a response highlighting the strengths you chose from your list. Tie these strengths into the needs of CVS Pharmacy and support your answer with an example from your life or work history.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"My greatest strength is my ability to boost the confidence of my team members. I like to excite the team at the beginning of the day with my enthusiastic, go-getter attitude. I am also self-aware and a mindful listener, which helps me gain the trust of my team. I easily relate to others and get to know them and their needs. Collaboration is one of your top core values here at CVS Pharmacy, and you would be getting a top-notch collaborator and teammate in me."
Written by Ryan Brunner on August 16th, 2022
General
28. Tell us a bit about yourself on a personal level.
The Goal
CVS Pharmacy may use this question as an icebreaker to start the HireVue interview. The goal of your response is to give the hiring manager a glimpse into who you are as a person and what type of teammate you will be as part of their larger team.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
A HireVue interview may not always include the question, 'Tell us about yourself' using this exact wording. Other forms of asking this question include:
- Take a couple of minutes to talk about your career journey.
- Please walk us through your resume.
- Talk to us about your career.
- Take us through an overview of your professional background.
When answering queries of this nature, there are a few things to consider:
- Keep your answer work relevant. Keep your points job-related as much as possible. You can discuss competitive sports, educational achievements, or volunteer work if you are new to your career.
- Avoid overly personal statements. You can add a splash of personal information; however, choose 'I love to read science fiction books' versus 'I was recently diagnosed with...'
- Be sure to qualify yourself. That means to add in a sentence or two regarding your strengths and why you are a good match for the role.
- Remember to talk about your goals. It is essential to discuss what you want to achieve in your career and how CVS Pharmacy fits into those goals.
- Sprinkle in some achievements. Interviewers love to hear quantifiable statements, including numbers, percentages, and measurable accomplishments. For instance, rather than saying, 'I am the best salesperson,' you could say, 'I was awarded Top Sales Rep for three consecutive months.'
- Show your passion for the mission and values of CVS Pharmacy. Try bringing in words from their job description, vision statement, or core values. Show the decision-makers that your goals align with the organization.
- Practice your response. You will want to avoid sounding robotic or rehearsed; however, the more you practice, the easier it will become to develop a natural-sounding response.
Written by Ryan Brunner on August 16th, 2022
How to Answer
The Past, Present, Future framework can help you build a memorable answer to questions that ask you to review your resume, talk about your background, or give an introduction yourself.
- Past: Discuss how you got to where you are today.
- Present: Paint a picture of what you are currently doing.
- Future: Discuss what you want for your future. Then, connect how a career with CVS Pharmacy aligns with your goals.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"I feel very fortunate to have been raised in a family that rewarded hard work, had a competitive drive, and always gave back to our community. This background was the backbone for a future in the pharmacy setting, where helping others through hard work and dedication is the mantra for success. Having graduated from pharmacy school with a spouse and two amazing children, I'm ready to be in a community where I can help improve the health and lives of those we go to church with and celebrate with at sporting events."
Written by Ryan Brunner on August 16th, 2022
General
29. Talk about your long-term career plans and where you see your future going with CVS Pharmacy.
The Goal
CVS Pharmacy puts a lot of time, effort, and financial resources into training and growing their new staff. They want to understand how their job opportunity fits your long-term career plans. The goal of your response is to show the decision-makers that your longer-term career desires align with what CVS Pharmacy can offer you.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
The hiring managers at CVS Pharmacy want assurance that you see yourself working for the company long-term. They also want evidence that your career goals match what the company can offer you now and years into the future.
When hearing your response, the decision-makers should feel confident that the company can support you and your career desires now and into the future.
If you're unsure of what qualifies as a long-term career goal, consider a few of these examples:
- Earning a degree or upgrading your existing education
- Growing a network of followers through consistent thought leadership
- Changing careers to a new industry that excites you
- Determining your ultimate dream job and taking action steps to get there
There are a few pitfalls to avoid when answering this question:
1) Giving an unrealistic response. For instance, "My long-term goal is to work my way up the ladder to becoming the next CEO in 12 months."
2) Giving a response that's unrelated to the job. For instance, "My long-term goal is to live overseas teaching English."
3) Giving an answer that shows a lack of preparedness. For instance, "I'm not sure where I'd like to be in the long term. I mean, I don't know the future."
Written by Ryan Brunner on August 16th, 2022
How to Answer
In the end, CVS Pharmacy needs you to be clear about how this job fits your long-term goals. Showing personal and professional clarity is the key to a great answer. Before your HireVue interview session, take the time to research the potential realistic career paths that may exist for what you are seeking, and come to your session ready to express that path that CVS Pharmacy can provide.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"In the long term, I see myself in a specialty pharmacy role and potentially leading a team of Pharmacists and techs to help deliver personalized care to patients through the mail in their homes. Having been in the industry for over eight years, I think the gates are just starting to open regarding specialized pharmacy services, and I'd love to help lead CVS Pharmacy into the future in this role down the road."
Written by Ryan Brunner on August 16th, 2022
Leadership
30. Describe the leadership skills you would bring to the CVS Pharmacy team.
The Goal
The hiring company wants to know which skills make you a stand-out leader. They also want to see that you bring a passion for leadership. The goal of your response is to highlight the skills that showcase your ability and desire to be a positive influence on your team of colleagues and that you wouldn't hesitate to step up and lead when a person of influence is needed in the workplace.
Written by Ryan Brunner on August 16th, 2022
Pro Tip
Author and speaker Simon Sinek says: 'Leading is not the same as being the leader. Being the leader means you hold the highest rank, either by earning it, good fortune, or navigating internal politics. Leading, however, means that others willingly follow you--not because they have to, not because they are paid to, but because they want to.'
With this definition of leadership in mind, consider how you influence others because you want to, not because you have to. Perhaps you are skilled at motivating and encouraging others, or maybe you are a person with a lot of creativity whom others want to learn from. Maybe your leadership superpower is empathy or even decisiveness.
Written by Rachelle Enns on August 16th, 2022
How to Answer
Before your HireVue interview with CVS Pharmacy, prepare examples of when you have been a proactive leader among a team of colleagues or a project team. If this is an entry-level role without a leadership component, the decision-makers will still want evidence that you can take the initiative when there is an opportunity. As you answer, choose two to three leadership skills that describe you best, and be prepared to give an example of these qualities in action.
Written by Ryan Brunner on August 16th, 2022
What You Need to Know
The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes three to five questions. Depending on the hiring company's parameters, the HireVue platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
Written by Rachelle Enns on August 16th, 2022
Answer Example
"While I haven't held a formal leadership title with direct reports up to this point in my career, I've been commended for my excellent communication skills in a team setting, the integrity I take in my work daily, and the respectful approach I take with all that I work with. These skills have always led my teammates to gravitate to me with questions or when seeking help, and I love to provide a helping hand to others. Conversely, if I need a hand, my colleagues are much more inclined to help me because of how I treat them."
Written by Ryan Brunner on August 16th, 2022