CVS Pharmacy Internship Interview Questions & Answers
Below is a list of our CVS Pharmacy interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Behavioral
1. Would you describe yourself as a detail-oriented person?
Why the Interviewer Asks This Question
As a CVS Intern, you must be detail-oriented. You will be responsible for supporting pharmacists with pharmacy operations, inventory management, customer service, and asset protection. The interviewer wants to hear that you pay attention to detail to see that you will be an excellent addition to their team.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
If you have a letter of recommendation or performance review from a professor or previous employer that describes your attention to detail, let the interviewer know when responding to this question. When a professor or supervisor comments on your attention to detail, it carries more weight than when you describe yourself. If you do not have a letter or performance review, give an example of why you consider yourself a detail-oriented person.
Written by Krista Wenz on April 24th, 2022
What to Avoid
To be considered for the position, you want to avoid saying that you are not detail-oriented. The interviewer does not want to hire a CVS Pharmacy Intern that may miss the smallest details or whose work may need correcting. If minor details are missed, it could cost the company money and its reputation.
Written by Krista Wenz on April 24th, 2022
Answer Example
"Yes, I would describe myself as detail-oriented. I pride myself on catching errors in reports and remembering the smallest details when going through my pharmacy program. My attention to detail has been mentioned in a letter of recommendation I have from one of my professors. I have a copy of the letter if you would like it for your records."
Written by Krista Wenz on April 24th, 2022
Behavioral
2. Describe a time when you had your ethics tested.
Why the Interviewer Asks This Question
The interviewer asks this question to see that you are honest and have integrity. As a Pharmacy Intern, you may be offered money to bring prescription drugs from the pharmacy or asked for other unethical and immoral favors. The interviewer wants to hear that you have morals and can be trusted if hired.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Focus on providing an example of when you had your ethics tested as a pharmacy student or at a previous job. Some examples could be witnessing someone cheat or steal something.
Written by Krista Wenz on April 24th, 2022
What to Avoid
You want to avoid saying you have never had your ethics tested without providing an example of what you would do if they were. If you have never been in a situation where you had to make an ethical decision based on your morals, tell the interviewer that you have not been put in that position and describe what you would do if that happened.
Written by Krista Wenz on April 24th, 2022
Answer Example
"I had my ethics tested while working at a retail store. I saw an employee put some items in her purse without paying for them and then leave on her break. I went to the break room to ask if she would like me to ring the items up, and she told me she didn't know what I was talking about and to mind my own business. I cannot tolerate people who lie and steal, so I told my supervisor about the incident. They replayed the surveillance cameras and saw I was telling the truth. After that, she was fired, and I received a promotion to Assistant Manager."
Written by Krista Wenz on April 24th, 2022
Behavioral
3. CVS prides itself on providing excellent customer service. How do you provide excellent customer service?
Why the Interviewer Asks This Question
Companies that provide excellent customer service greet customers with a smile and a greeting, listen to their customers, know their customers' preferences, and go above and beyond to make them happy. The interviewer asks this question to determine if your values align with theirs. The interviewer wants to hear how you provide excellent customer service to see if you will be a good fit for their team.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Think of how you like to be treated as a customer. Then, think of how you provide excellent customer service, treating your customers how you want to be treated. Describe the actions you take to provide excellent customer service to all, showing the interviewer you will be an asset to their team if hired. If you have received an award or recognition for the customer service you provide, be sure to include that in your response.
Written by Krista Wenz on April 24th, 2022
What to Avoid
Some people think customer service is overrated and that the customer is not always right. You might feel that way, but you want to avoid saying that during an interview. Since CVS prides itself on providing excellent customer service, it will want to hire others who feel the same way.
Written by Krista Wenz on April 24th, 2022
Answer Example
"I worked in hospitality for three years before pursuing a career as a Pharmacist, so I am very familiar with providing excellent customer service. I believe it starts with having a positive attitude and treating each customer with respect. When you listen to a customer's needs and provide a solution, they will be happy every time. If a customer is unhappy with something, I do my best to make sure their needs are taken care of and that they leave with a smile on their face."
Written by Krista Wenz on April 24th, 2022
Behavioral
4. What is your greatest weakness, and what are you doing to improve?
Why the Interviewer Asks This Question
The interviewer wants to hear about your greatest weakness as a pharmacy student to see that you are self-aware and can identify an area that needs improvement. When you admit you have a deficiency in a particular aspect of your profession and take steps to improve, it shows the interviewer that you are motivated and inspired to grow professionally.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Focus on a weakness related to your profession, but not one that is an essential job duty. For example, suppose you say your weakness is your verbal communication skills. In that case, the interviewer may pass you over for another candidate since that skill is an essential part of being involved in a CVS Pharmacy Internship.
Written by Krista Wenz on April 24th, 2022
What to Avoid
Avoid describing a weakness that is a crucial responsibility as a pharmacy student or one that is not work-related. The interviewer wants to hear what weakness in your profession you have identified and how you plan to improve.
Written by Krista Wenz on April 24th, 2022
Answer Example
"My greatest weakness as a pharmacy student has been remembering people's names when I first meet them. I understand it is a weakness in this profession because I need to remember my customers' and coworkers' names. I recently bought a book called 'How to Remember Names and Faces' by Luis Echeverria. He is a memory master champion and guarantees success by reading his book and practicing his memory training exercises. I have been reading the book for a week and already found I remember people's names and faces better. I am confident this weakness will become a strength when I am finished with the book and the exercises."
Written by Krista Wenz on April 24th, 2022
Behavioral
5. How would you describe your communication skills?
Why the Interviewer Asks This Question
The interviewer asks this question to see that you have the solid oral and written communication skills required for the CVS Pharmacy Internship position. Your job duties will include speaking with pharmacists, customers, and pharmacy technicians. You must also have excellent documentation skills. The interviewer wants to hear that you have the necessary communication skills for the role.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Focus on describing your written and oral communication skills. If you have a former supervisor or professor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. The interviewer wants to know that you can speak clearly with others while properly documenting reports and other forms of written communications.
Written by Krista Wenz on April 24th, 2022
What to Avoid
Avoid saying your communication skills could use improvement. The interviewer will pass you over for another candidate if you have poor communication skills. Suppose you need to strengthen your communication skills. In that case, you might want to enroll in a leadership course, public speaking class, or read or watch a video on improving your communication skills before your interview.
Written by Krista Wenz on April 24th, 2022
Answer Example
"I have solid communication skills and feel this skill is one of my greatest strengths. I took two years of communications courses in college and have honed my verbal and written communication skills over the years. I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you would like to see it."
Written by Krista Wenz on April 24th, 2022
Behavioral
6. How do you handle stress on the job?
Why the Interviewer Asks This Question
The interviewer asks this question to determine if you are someone who can handle stress on the job. Working as a pharmacy intern can be stressful and fast-paced, and the interviewer wants to determine you will be a good fit for the team if hired. Talk to the interviewer about your ability to handle pressure in the workplace and techniques you use to minimize job stressors.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Focus on letting the interviewer know you understand how to decompress away from work so you are ready to mentally handle the pressures of your job. When interns understand the stress factor of their job and have healthy ways to relieve stress, they are less apt to burn out or become sick or injured from stress.
Written by Krista Wenz on April 24th, 2022
What to Avoid
You want to avoid saying you do not handle stress well. If you cannot deal with the stressors of the internship, the interview will determine you may not be a good fit for CVS.
Written by Krista Wenz on April 24th, 2022
Answer Example
"I understand this internship will be stressful, and I am prepared for that. If I feel overly stressed, I will discuss this with my supervisor. In addition, I eat a healthy, balanced diet, exercise, and spend time with my family on my days off. Taking care of myself mentally and physically prepares me to handle stressful situations with ease."
Written by Krista Wenz on April 24th, 2022
Behavioral
7. Do you consider yourself a patient person? How do you increase your patience level in challenging situations?
Why the Interviewer Asks This Question
The interviewer would like to know if you consider yourself a patient individual. Impatience can cause a lot of stress and anxiety in coworkers and customers, so it is essential that you can showcase your ability to remain patient and professional in workplace situations.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Interviewers want to hire interns who are patient and can remain calm in challenging situations. Focus on letting the interviewer know that you are patient and professional and can increase your patience level during difficult times.
Written by Krista Wenz on April 24th, 2022
What to Avoid
You want to avoid saying you are not a patient person. It requires patience to participate in a CVS Pharmacy Internship, and the interviewer wants to see that you can remain calm and professional under pressure.
Written by Krista Wenz on April 24th, 2022
Answer Example
"Yes, I consider myself a very patient person. I am extremely patient with other people, but I tend to be impatient with myself if I am not finishing a project as fast as I think I should be. But, I am learning to be patient with myself as well. I find that breathing exercises for a few seconds can help me regroup."
Written by Krista Wenz on April 24th, 2022
Behavioral
8. What is your greatest strength as a pharmacy student?
Why the Interviewer Asks This Question
The interviewer wants to hear about your greatest strength as a pharmacy student to determine if you have the qualities they are looking for in an intern. If you review the CVS Pharmacy Internship website, you will see many keywords they use to describe what they seek in an intern. Then, choose one of those keywords that you have identified as your greatest strength, showing the interviewer that you have the characteristics they are looking for.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Suppose the job CVS website says the company seeks the best and brightest pharmacy students with strong communication, customer service, and leadership skills. In that case, describe your greatest strength as either your intelligence or your communication, customer service, or leadership skills. Focus on using a keyword on the website so the interviewer can see that you have one of the qualities they are looking for in their ideal candidate.
Written by Krista Wenz on April 24th, 2022
What to Avoid
The CVS Pharmacy Internship website uses several keywords to describe the qualities they are looking for in their ideal intern. Avoid using a strength not related to a pharmacy intern or listed on their website. The interviewer wants to hear that your strength is a quality they seek in a candidate and that you will benefit the company if hired.
Written by Krista Wenz on April 24th, 2022
Answer Example
"My greatest strength as a pharmacy student is my communication skills. I have excellent written and verbal communication skills and can converse with diverse groups and cultures. I speak three languages fluently, which helps me communicate with a wider range of people."
Written by Krista Wenz on April 24th, 2022
Direct
9. We require all candidates to submit to a pre-employment drug screen. Will there be an issue passing the drug screen?
Why the Interviewer Asks This Question
The interviewer advises you of their pre-employment drug screen and asks if you'll pass, so they can decide if they want to continue with you in the hiring process. CVS invests a lot of money in hiring employees and interns, and they want to avoid sending you for a drug test if you will not pass.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
As with any interview question, you want to focus on being completely honest in your response. As embarrassing as it may be, if you do not think you will pass the drug test, you need to let the interviewer know that now. If passing the drug test will not be an issue, ensure the interviewer that you will pass the test because you do not use drugs.
Written by Krista Wenz on April 24th, 2022
What to Avoid
If passing a drug test will be an issue for you, it is best to wait until you are clean to apply for a CVS Pharmacy Internship. Companies require a pre-employment background investigation and drug test before working in a pharmacy position, so you must pass both to work in this profession.
Written by Krista Wenz on April 24th, 2022
Answer Example
"No, there will be no issue passing the drug screen. I have never tried drugs, and I can assure you I never will."
Written by Krista Wenz on April 24th, 2022
Direct
10. Are you available to work weekends when needed?
Why the Interviewer Asks This Question
As a CVS Pharmacy Intern, it is best to be flexible and available to work weekends when needed. The interviewer asks this question to see that you are a team player and dedicated to your profession. However, if you have classes that will interfere with your working weekends, you need to explain that to the interviewer.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Focus on assuring the interviewer you understand the nature of the business and that working weekends is part of the job. Let them know that you are flexible with your schedule and willing to work whatever hours they need, including weekends. Unless, of course, your school schedule will interfere with working weekends.
Written by Krista Wenz on April 24th, 2022
What to Avoid
If you want to be considered for the position, it is best to avoid saying that you cannot work weekends without explaining why. If you have a personal obligation, such as caring for a child or attending school on the weekends, describe your situation to the interviewer and explain how you will look for help with your child or talk with your professor on the weekends you need to work. If you are honest in the interview, the interviewer will understand if there are some weekends you might not be able to work.
Written by Krista Wenz on April 24th, 2022
Answer Example
"Yes, I am available to work weekends when needed. I understand the nature of this industry and have no problem working weekends if needed. I have a class I take every Saturday, but my professor will let me make up the class if I have to work."
Written by Krista Wenz on April 24th, 2022
Direct
11. How many hours are you available to work per week?
Why the Interviewer Asks This Question
The interviewer understands you are busy going to school or involved in outside activities. They ask this question to see how many hours per week you can work so they can see if your hours will work with their schedule.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
There is no right or wrong answer to this question. Focus on being honest in your response. Whether you are available four hours per week or ten, you need to let the interviewer know.
Written by Krista Wenz on April 24th, 2022
What to Avoid
Avoid saying you are available more hours than you can work. You might think it is better to say you have more availability than you have. But, if the interviewer hires you and you cannot work as often as you said, that will make the interviewer unhappy that you cannot fulfill your obligations.
Written by Krista Wenz on April 24th, 2022
Answer Example
"I have a very heavy school load at the moment, so the most hours I could commit to is 8 hours per week. I hope that can work with your schedule. My load should lighten up in the next two months, and I would be available to put in more hours then."
Written by Krista Wenz on April 24th, 2022
Discovery
12. Why are you pursuing a career as a Pharmacist?
Why the Interviewer Asks This Question
The interviewer wants to hear your reasons for choosing this profession to understand what motivated you to pursue this career. They want to hear if a Pharmacist mentored you, have family or friends who work in the industry, if you worked in another field and decided to change careers, or had an excellent experience with a Pharmacist.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Focus on giving your personal reason for choosing this career, responding with enthusiasm and passion. There is no right or wrong answer. The interviewer wants to gain insight into what motivated and inspired you to become a Pharmacist to determine if you will be a good fit for their organization.
Written by Krista Wenz on April 24th, 2022
What to Avoid
Avoid saying you are pursuing a career as a Pharmacist for the money and benefits or because you could not get accepted into another healthcare program. If you seem like you are only in this career for monetary reasons, the interviewer will feel you lack passion for the job. If you say that you could not get accepted into another healthcare program, the interviewer will wonder why you were rejected and question offering you the CVS Pharmacy Internship.
Written by Krista Wenz on April 24th, 2022
Answer Example
"I am pursuing a career as a Pharmacist because my grandmother had chronic medical conditions while I was growing up. I would take her to her doctor's appointments and the pharmacy to have her medications filled. I enjoyed seeing the collaboration between her healthcare providers and the Pharmacist, who always ensured my grandmother would not have any adverse effects from the various medications she was prescribed. The Pharmacist was the one healthcare professional who ensured my grandmother was receiving optimal medication management. I asked the Pharmacist many questions, and she was very patient and informative. I decided I wanted to become a Pharmacist to provide optimal care to other patients like my grandmother."
Written by Krista Wenz on April 24th, 2022
Discovery
13. Why should we choose you for this internship?
Why the Interviewer Asks This Question
The interviewer asks this question to hear what qualities you will bring to the company and how it will benefit them if they choose you for the internship. Now is your chance to highlight your best characteristics and experience, showing them you have all the qualifications they require.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Focus on describing certain qualities and traits that will positively impact CVS customers. You can explain how you are customer-focused, patient, compassionate, and genuinely interested in helping customers have a positive experience in the pharmacy.
Written by Krista Wenz on April 24th, 2022
What to Avoid
Many qualified candidates are interviewing for the same position. You want to avoid speaking negatively of the other candidates or sounding arrogant when responding to this question. You want to sell yourself in the interview, but not while making the interviewer think you will be a challenging person to work with.
Written by Krista Wenz on April 24th, 2022
Answer Example
"You should choose me for the internship because I am a responsible, empathetic student with excellent communication and interpersonal skills. I believe in providing excellent customer service and will bring value to your pharmacy and customers if you choose me for the internship."
Written by Krista Wenz on April 24th, 2022
Discovery
14. Tell me about your relationship with your previous boss.
Why the Interviewer Asks This Question
The interviewer asks this question to see how you work with and speak of others. They want to know if you will be an easy person to work with or a challenge. When you answer this question, remain positive, even if the experience wasn't. Keep your answer short and respectful. Avoid talking about any previous drama, and do not speak poorly of your employer.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
If you had a great relationship with your previous boss, explain what made it great. If you did not have a good relationship with your former boss, focus on saying, 'I have had healthier relationships in the past with previous employers, but we did the best that we could. Our communication styles were very different, making it challenging at times.' Be sure to have a follow-up answer if the interviewer asks you to expand on what you have just said.
Written by Krista Wenz on April 24th, 2022
What to Avoid
You want to avoid speaking poorly of your former boss, even if you did not get along. You also want to avoid saying you had an excellent relationship with them if you did not. The interviewer will call your references and find out you were dishonest in the interview.
Written by Krista Wenz on April 24th, 2022
Answer Example
"I make a point of investing in coworker relationships. It's important to me that these relationships are established early on, especially with my boss. My current boss knows that he can rely on me for anything in his absence, and my responsibilities have consistently increased to reflect that level of trust."
Written by Krista Wenz on April 24th, 2022
Discovery
15. Tell me about an organization or group you have contributed to outside of work.
Why the Interviewer Asks This Question
Many hiring managers will choose one candidate over another because of their volunteer experience. They feel that it shows strong character and selflessness - all qualities that make a great employee. Talk to the interviewer about your willingness to give back to your community in some form of volunteerism. If you do not have formal volunteer experience, you can draw on things you do in your spare time to assist friends, family, or even your current employer.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
The interviewer wants to hear about contributions you have made to the community in any form. If you have volunteered specifically in a manner related to your role as a pharmacy student, focus on describing the projects you have contributed to. If your volunteer experience does not include work-related contributions, that is fine. Any volunteer work shows excellent character.
Written by Krista Wenz on April 24th, 2022
What to Avoid
If you do not have volunteer experience, avoid saying that you do. The interviewer may ask for a letter of recommendation from the volunteer coordinator or for a phone number they can call for a reference. You will not be disqualified as a candidate for not having volunteer experience, but you will be if you are dishonest in your interview.
Written by Krista Wenz on April 24th, 2022
Answer Example
"I have not formally volunteered due to my school schedule in recent years. However, I spend a lot of time helping my brother, who is a single dad after losing his girlfriend in a vehicle accident. I will babysit on weekends, cook dinners for him and my nephew, and drive my nephew to appointments when necessary. I feel that it is essential to take care of my family's needs."
Written by Krista Wenz on April 24th, 2022
Discovery
16. How did you hear about this internship position?
Why the Interviewer Asks This Question
Companies invest a lot of money advertising their job openings. The interviewer wants to hear what methods are effective and which are not. They also want to hear if an employee of their agency referred you. Describe how you heard about the position, and be sure to give the name of the employee or recruiter who referred you if applicable. Some companies offer their employees a referral fee when referring a candidate, while others hire recruiters to seek out qualified candidates.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
The interviewer wants to briefly hear how you heard about the position. Be concise in your response, focusing on describing the recruiter's name, the website where the agency posted the job, the agency website, or an employee referral.
Written by Krista Wenz on April 24th, 2022
What to Avoid
You want to avoid forgetting where you heard about the position. Suppose you cannot remember where you learned about the job opening. In that case, the interviewer will determine that you do not pay attention to detail and might be applying to many other positions.
Written by Krista Wenz on April 24th, 2022
Answer Example
"I heard about this internship position from a recruiter named Josh Hawkins, who visited one of my pharmacy classes. After his presentation, he was available to answer questions. I spoke with him at length about your internship program, and he encouraged me to apply."
Written by Krista Wenz on April 24th, 2022
Discovery
17. Do you speak any foreign languages fluently?
Why the Interviewer Asks This Question
The interviewer asks this question to determine if you have additional skills to benefit their company if hired. CVS has many customers who speak foreign languages, and they want to see if you speak any fluently to serve their customers better. CVS has a summer Spanish Immersion Internship, so they are dedicated to providing quality service to their customers.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Focus on describing any foreign languages you speak fluently. If you are not fluent in any other language, tell the interviewer of any classes you have taken and how you would rate your skills. For example, if you had two years of Spanish in high school and can speak a little conversational Spanish, explain that in your response. Be sure to let the interviewer know you are open to taking any foreign language speaking classes to improve your skills, showing your dedication to the profession.
Written by Krista Wenz on April 24th, 2022
What to Avoid
Avoid saying you are fluent in a foreign language if you are not. If you say you are fluent and the interviewer chooses you over other candidates based on your foreign language skills, it will be apparent when speaking with foreign language-speaking customers that you are not as advanced as you said you were. Also, they may ask you to take a foreign language fluency test before offering you the position, so you want to be completely honest.
Written by Krista Wenz on April 24th, 2022
Answer Example
"I am fluent in American Sign Language as my mother is deaf. I also speak conversational Spanish, but I would not consider myself fluent. I took two years of Spanish in high school and have traveled extensively to Latin countries. I have always been able to understand the language and make myself understood, but I am interested in improving my skills. I see that you have a Spanish Immersion Internship, which I am very interested in participating in."
Written by Krista Wenz on April 24th, 2022
Discovery
18. What are your five year professional goals?
Why the Interviewer Asks This Question
The interviewer asks this question for two reasons. They want to see if you have professional goals and a plan to achieve them. When you set goals to improve and grow professionally, it shows that you are motivated and dedicated to your profession. The interviewer also wants to see if your plans include working for the company after your internship. CVS invests a lot of money and time to hire and train interns, and the interviewer wants to know that you will be a long-term employee if hired.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Focus on describing exactly what professional goals you have planned for the next five years and how you will achieve them. It may be that you plan on completing pharmacy school and an internship, leading a pharmacy team, or pursuing higher education to advance in your career. Be sure to highlight that you see yourself with the company in the next five years to be strongly considered for the position.
Written by Krista Wenz on April 24th, 2022
What to Avoid
You want to avoid saying you have not planned out that far in advance or see yourself with another company in five years. If you do not have professional goals, the interviewer will determine that you are not motivated and inspired to grow as a pharmacy student. If your goal is to move on to another company, the interviewer may not want to invest time hiring and interning a short-term employee.
Written by Krista Wenz on April 24th, 2022
Answer Example
"Since I am still in school, my professional goals in the next five years are to get hired by your company and gain experience during my internship. I appreciate that your company offers an internship program, which is the reason I applied to your reputable organization. I will complete pharmacy school in the next year and see myself leading a pharmacy team with your company over the next five years."
Written by Krista Wenz on April 24th, 2022
Discovery
19. Have you ever worked in retail or customer service?
Why the Interviewer Asks This Question
The interviewer asks this question because CVS prides itself on providing excellent customer service while selling products to customers. As a CVS Pharmacy Intern, you will be working in retail while providing customer service. The interviewer asks this question to hear what experience you have working in this industry.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Focus on describing any job you have had in retail or customer service, the number of years you worked in these industries, and your job duties. If you have worked in a pharmacy before, highlight that in your response.
Written by Krista Wenz on April 24th, 2022
What to Avoid
As with any interview question, you want to be completely honest. Avoid saying you worked in retail or customer service if you did not. The interviewer will see your references on your resume and call to confirm. You do not want to be found dishonest in your interview, or you will not be offered the position.
Written by Krista Wenz on April 24th, 2022
Answer Example
"Yes, I worked at Target for three years as a cashier before starting my pharmacy program. I was in charge of greeting customers, ringing up their purchases, handling returns and refunds, and answering questions about products and services. I was very proud to receive team member of the month three times for my exceptional customer service skills."
Written by Krista Wenz on April 24th, 2022
Discovery
20. What has been your biggest struggle while working towards a career as a Pharmacist?
Why the Interviewer Asks This Question
The interviewer asks this question to see what you consider challenging while pursuing your career and how you respond to adversity. The CVS Pharmacy Internship may be challenging for you, and the interviewer wants to see that you can handle the stress and pressure if hired.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Focus on describing what you have found to be a struggle and how you worked through the challenging time. It may be that you were working full-time while going to school, you found it tough remembering the different medications and their indications and adverse effects, or you may have struggled financially. Spend a small amount of time describing the struggle and more time explaining how you dealt with the adversity.
Written by Krista Wenz on April 24th, 2022
What to Avoid
Avoid saying that you have not faced any struggles while pursuing your career as a Pharmacist. If you do not tell the interviewer how you deal with challenging situations or tough times, they will be unable to evaluate your critical thinking and problem-solving skills.
Written by Krista Wenz on April 24th, 2022
Answer Example
"My biggest struggle while working towards my career as a Pharmacist has been the financial costs of going to pharmacy school. Between tuition, books, and housing, I have very little left for the bare essentials. I have taken out student loans, worked three part-time jobs, and received assistance from my grandparents, but it has still been a struggle. To make it less of a challenge, I visited a financial aid counselor who advised me of grants and scholarships I was not aware of. Since speaking with the counselor, I have received significant economic assistance, which has alleviated a lot of my stress. I am in my last year of school and know if I have made it this far, I will make it to the end!"
Written by Krista Wenz on April 24th, 2022
Discovery
21. Which internship are you interested in?
Why the Interviewer Asks This Question
The interviewer asks this question to understand which internship program interests you. They may already know from your application, but they want to ensure you are interviewing for the correct internship.
On the CVS website, they list the different types of internship programs. The most common for pharmacy students is the CVS Community Internship, which is likely the one you applied to. They also list summer internship programs for interns to enhance their skills and knowledge, such as the Spanish Immersion Summer Internship, Leadership Summer Internship, and Caremark, Managed Care Summer Internship.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
If you are a pharmacy student looking to reinforce your classroom knowledge, experience-centric learning, and learn how to manage and lead a pharmacy team upon graduation, focus on telling the interviewer you are interested in the CVS Community Internship. If you are already a CVS Pharmacy Intern, describe the summer internship you are interested in.
Written by Krista Wenz on April 24th, 2022
What to Avoid
You want to avoid not understanding the different internship programs CVS offers. If you cannot answer the question, the interviewer will determine that you have not done your research on their program.
Written by Krista Wenz on April 24th, 2022
Answer Example
"As a pharmacy student, I am interested in the CVS Community Internship. I want to learn from your organization how to effectively manage and lead a pharmacy team upon graduation with hands-on training and mentorship."
Written by Krista Wenz on April 24th, 2022
Discovery
22. Why did you choose CVS to do an internship?
Why the Interviewer Asks This Question
The interviewer asks this question to see why you chose CVS over other companies. They want to hear that you have done your research on their company and can give clear reasons why you chose their organization.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Focus on showing the interviewer you have done your homework. It is best to describe what interests you about their internship program, how they have been rated, or how your values align with their mission statement. This question is similar to asking why you want to work for their company, which is asked to see how much you know about their organization.
Written by Krista Wenz on April 24th, 2022
What to Avoid
Avoid saying that you are not only applying to the CVS Pharmacy Internship program and are looking for anyone who will hire you. Suppose the interviewer determines that you are applying to multiple companies and hoping for anyone to hire you. In that case, they may feel that you lack the motivation and inspiration to work with CVS solely.
Written by Krista Wenz on April 24th, 2022
Answer Example
"I chose CVS over other companies for an internship because your mission and values align with mine. I love that your mission is to improve the lives of those you serve while enhancing health. That is why I decided to pursue a career as a Pharmacist and want to be mentored by like-minded people."
Written by Krista Wenz on April 24th, 2022
Discovery
23. What do you like to do in your free time?
Why the Interviewer Asks This Question
The interviewer asks this question to see what interests you and if you have healthy avenues to decompress. They want to hear what hobbies and activities you enjoy and know that you spend time away from work destressing from the pressures of your internship.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Focus on describing three or four activities you enjoy. The interviewer wants to see what you are interested in and determine how well you will get along with other team members based on your interests.
Written by Krista Wenz on April 24th, 2022
What to Avoid
Choose your activities and interests wisely when responding to this question. You want to avoid describing activities that the interviewer might deem unprofessional for a CVS Pharmacy Intern. While certain activities might seem harmless, think about how the interviewer might respond. For example, you might enjoy lying around playing video games all day on your days off. While that is a harmless way to decompress and take your mind off work, the interviewer might feel it is childish or a waste of time.
Written by Krista Wenz on April 24th, 2022
Answer Example
"On my days off, I like going for day trips with my husband, trying new restaurants, and watching old movies. These activities take my mind off work and school and rejuvenate me."
Written by Krista Wenz on April 24th, 2022
Educational
24. Tell me about your education.
Why the Interviewer Asks This Question
The interviewer asks this question to see if you meet the company's requirements for the internship position. You must be a pharmacy student at an AACP accredited college or school of pharmacy and supply your year of graduation. This information is on the company website after clicking on the internship application.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Even though the interviewer has your educational information on your application and resume, they want to hear from you about where you received your pharmacy education. Focus on answering briefly with the school and graduation year.
Written by Krista Wenz on April 24th, 2022
What to Avoid
Avoid not having the required schooling for the position. Suppose you apply for the internship before being accepted into or actively enrolled in an AACP accredited college or school of pharmacy. In that case, you will be passed over and have to restart the application process once you meet their requirements.
Written by Krista Wenz on April 24th, 2022
Answer Example
"I am currently enrolled in Texas A& M's College of Pharmacy Program, working towards my bachelor's degree. I have one year left until graduation."
Written by Krista Wenz on April 24th, 2022
General
25. What is our mission statement?
Why the Interviewer Asks This Question
Before any job interview, you must research the company you are interviewing with. You want to learn all you can to answer any questions the interviewer will have. Review the company website, read its core values and mission statement, learn who the CEO is, and CVS's work philosophy. The interviewer wants to hear that you have done your homework and know CVS's mission statement.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Show the interviewer you have done in-depth research on their company. Focus your answer on describing CVS's corporate mission, which is 'to help people on their path to better health.' Expand on why you share the same values as the company.
Written by Krista Wenz on April 24th, 2022
What to Avoid
Avoid not having an answer to this question. If you cannot say the company's mission statement, it shows the interviewer you have not done your research.
Written by Krista Wenz on April 24th, 2022
Answer Example
"Your corporate mission is to help people on their path to better health. I have the same mission, and that is why I chose CVS for my Pharmacy Internship. I want to work for a company whose values and mission align with mine."
Written by Krista Wenz on April 24th, 2022
General
26. Who is the CEO of our company?
Why the Interviewer Asks This Question
Before any job interview, you must research the company you are interviewing with. You want to learn all you can to answer any questions the interviewer will have. Review the company website, online employee reviews, and the job announcement, and visit the company and talk to staff. The interviewer wants to hear that you have done your homework and know the CEO of CVS Health.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Show the interviewer you have done in-depth research on their company. Focus your answer on naming the CEO of CVS Health and a little history about them. You can mention when they were appointed CEO, who they worked for before CVS, and any achievements they have made since becoming CEO.
Written by Krista Wenz on April 24th, 2022
What to Avoid
Avoid being unable to name the CEO of CVS Health. If you cannot name the current CEO, it is evident to the interviewer that you did not do your research and may not pay close attention to detail.
Written by Krista Wenz on April 24th, 2022
Answer Example
"The CEO of your company is Karen Lynch. Ms. Lynch was appointed CEO in 2021 and serves as the President and CEO of CVS Health. What I found fascinating about Ms. Lynch was how she became the first female president of AETNA in 2015. I have read that Ms. Lynch is highly educated, and she seems perfect for the position."
Written by Krista Wenz on April 24th, 2022
General
27. This concludes our interview. Do you have any questions for me?
Why the Interviewer Asks This Question
The interviewer wants to make sure that all of your questions about the company or internship are answered during the interview. It is best to ask a question or two, showing the interviewer your eagerness to learn all you can. Of course, you want to review the job announcement and research the company beforehand so you are not asking questions that could be answered during your research.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. Examples of good questions are asking the interviewer how you performed in the interview or if you need to clarify anything, asking what the interviewer likes most about working for the company, or if they have any hesitancy about hiring you.
Written by Krista Wenz on April 24th, 2022
What to Avoid
Avoid asking questions about salary or benefits. The salary and benefits package is often listed on the job announcement or discussed with Human Resources when offered the position. If you ask about money or the benefits package, it makes the interviewer think you are most interested in the monetary aspect of the job.
Written by Krista Wenz on April 24th, 2022
Answer Example
"Yes, I do have a question. Thank you for asking. After everything we have gone over in this interview, do you have any hesitancy in offering me the position?"
Written by Krista Wenz on April 24th, 2022
Leadership
28. Do you demonstrate leadership qualities even when you are not in a leadership role?
Why the Interviewer Asks This Question
This question challenges you to think about how you act as a leader in your daily life. Even if you're not leading a team, you can still demonstrate the qualities of a leader! The interviewer wants to hear that you have the leadership qualities they seek in a CVS Pharmacy Intern.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
You can be a motivator and a confident communicator in any situation at work or school. Focus on giving an example of how you coached a coworker or classmate who had difficulty preparing for a big presentation or test. Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints.
Written by Krista Wenz on April 24th, 2022
What to Avoid
You want to avoid saying you do not take on leadership roles or do not desire to lead others. One of the great qualities CVS is looking for in their pharmacy interns is the ability to lead others even when not in a leadership role. If you feel your leadership skills could use improvement, it is recommended to take a leadership course, watch videos on leadership, or read books on improving your leadership qualities.
Written by Krista Wenz on April 24th, 2022
Answer Example
"Yes, I do. I feel I'm always leading by example, with or without managerial authority. I always try to come in a bit early and stay a bit late, pitching in and going the extra mile whenever possible. I feel this makes you just a good teammate and human, setting you up for a strong career trajectory. That way, when the opportunity for a true leadership role presents itself, I have positioned myself to be top of mind for the promotion."
Written by Krista Wenz on April 24th, 2022
Situational
29. How would you handle an angry customer?
Why the Interviewer Asks This Question
The interviewer asks this question to understand your conflict resolution, communication, and problem-solving skills. Working in a retail and customer service position requires handling angry customers calmly and professionally. The interviewer wants to see that you have these skills and will be an asset to the team if hired.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Focus on giving an example from your past where you have successfully dealt with an angry customer. If you have not worked in a retail or customer service role, explain that to the interviewer and describe how you have handled a disagreement with a coworker or classmate.
Written by Krista Wenz on April 24th, 2022
What to Avoid
Most businesses have the motto 'the customer is always right.' Even if you disagree with the motto, you must remain professional and be a good image for the company when working with the public. To be considered for the CVS Pharmacy Internship, avoid saying you get angry or hostile with a customer when they are angry with you.
Written by Krista Wenz on April 24th, 2022
Answer Example
"I have had angry customers in the past, and I find that actively listening to their complaints, reiterating what they are saying, and finding a resolution to their problem works every time. When a customer is angry, it is usually because they feel disrespected somehow. When I am patient and listen to what they are angry about and find a solution, they leave happy and feel like they were listened to."
Written by Krista Wenz on April 24th, 2022
Situational
30. Have you ever faced a problem at work? If so, how did you handle it?
Why the Interviewer Asks This Question
The interviewer wants to understand how you solve problems when they arise in the workplace. In any job, there are bound to be issues that come up, either with a coworker or a customer. The interviewer wants to hear that you handle adversity and conflicts while remaining calm and professional.
Written by Krista Wenz on April 24th, 2022
Focus Your Answer On
Focus on giving an example related to the position you are interviewing for. If you have not worked in a pharmacy or healthcare before, provide an example from a previous job.
Written by Krista Wenz on April 24th, 2022
What to Avoid
If you have never faced a problem at work before, avoid simply responding that you have not had a problem at work. Even if you have never encountered a problem at work, you should follow up in your response with how you would approach the issue.
Written by Krista Wenz on April 24th, 2022
Answer Example
"Yes, I recently faced a problem where I currently work. I work part-time at a coffee shop and had two of my coworkers call in sick, leaving me alone to run the entire shop. My supervisor was on vacation and could not be reached, so my coworkers texted me to say they would not be in. It was a Sunday which is one of our busiest days, and I knew I could not handle it on my own. I called every employee on the list and was able to get two staff members to come in during the rush hour. It worked out, but it was stressful trying to serve customers while making phone calls to find people to cover."
Written by Krista Wenz on April 24th, 2022