"I have a lot to offer Best Buy's customers regarding computers, tablets, phones, and other smart devices and appliances. I have a lot of experience working on those devices and am very comfortable answering questions about them and providing tech support. However, my video game knowledge is lacking. I didn't grow up playing video games, so I don't have experience with different consoles and games. That said, I know Best Buy sells consoles and games, and, if hired, I will likely work in that department at some point. I've already started exploring different video game consoles and becoming familiar with how they work. Several of my friends play video games regularly, and I've asked them to teach me how to play their games on their consoles. It's been a lot of fun, and I plan to continue learning more from them so I can be just as knowledgeable in this area as I am in others."

"I would say I struggle with being concise, especially when giving instructions or teaching. I really enjoy teaching others about my area of expertise, and sometimes I get carried away talking about things that aren't relevant. In some situations, that's okay, but if I'm working with a customer, my rambling can annoy them. To work on this, I've started limiting myself to one-sentence answers when a customer asks me a question. Then, I ask the customer if they need more information. This has taught me how to give the needed information in a shorter answer, but it also allows me to elaborate if the customer asks me to."