Your answer to this question will speak to your work ethic. When asked about a time when you went above and beyond, go above and beyond in your answer. Focus on culture, branding, and creating human connections through your interactions with your clientele and your team. Exhibit positivity and enthusiasm for working in a customer-centric environment. If you can set the impression that your go-to standard of work is above and beyond, even better.

Just because someone has a background in customer service doesn't necessarily mean they'll deliver an excellent customer-centric experience. They may be committed to giving their all but may have an introverted personality, and when they're exhausted from constant social interaction, their performance may suffer. So when answering this question, you'll want to be as engaging as you were when you delivered that great customer experience.

Customers remember how they left at the end of any customer experience. That exit moment is the make-it-or-break-it moment to brand loyalty. Discuss how well you fit into the culture of their brand and how well you deliver that grand finale. The interviewers hope to learn about your experience.