Apple HireVue Mock Interview
Practice 30 Apple HireVue questions covering video responses, technical scenarios, and behavioral assessments.
Question 18 of 30
What skills do you need to work in customer service?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"You need strong active listening skills and communication skills, and beyond that, you need interpersonal skills, such as patience, empathy, and integrity."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Everyone wants to feel heard, so showcase your communication skills by explaining how you actively listen when engaging with your customers. Everyone wants to feel understood, so detail how you mirror back to your customers what they are communicating. Everyone wants to feel respected, so offer how you validate their concerns. Lastly, remember the keyword at the heart of Apple's customer service philosophy, 'Care.' Show how you take care of your customer's needs and exhibit sincerity in your approach to ensuring you've delivered a positive customer service experience.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
You'll want to ensure you come across on camera as confident in your skills. It should seem like second nature. Study the body language and posture of someone confident in their abilities and practice. Be calm, friendly, approachable, poised, and, above all, relaxed.
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