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Top 25 Waiter and Waitress Interview Questions

Are you in this to make money or do you enjoy socializing?
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Question 2 of 25
What are your go to wines, that you recommend when asked?
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We recommend reviewing the restaurant website before arriving at your interview to review their wine menu options. Popular responses to this question might include the house wine or any specials that are currently being offered. The interviewer wants to hear that you have some knowledge of wine and is not seeking one specific response, so feel free to share your wine of choice along with what menu item you would pair it with.
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Question 3 of 25
What techniques do you use to upsell?
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Interviewers in restaurants need to hear that you are comfortable upselling. Tell the interviewer that you might offer each table the opportunity to buy dessert or an after dinner drink. Mention that you might ask if appetizers are of interest. And, if the restaurant offers the same plate in two portion sizes, state that you would ask the customer if they would like to order the next size up for a small increase in price.
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Question 4 of 25
Your car breaks down on the way to work, what would you do?
Professional Answers Preview
This is your opportunity to show the interviewer that you are wise and do not allow these unplanned situations to get the best of you. Start off by telling the interviewer that you would assess how much time you have until your shift starts. Taking into account this amount of time, you would call/text a couple of friends or family members to see if they could get you to work on time. If they are unavailable, you would call for a cab, take city transportation, or walk depending on how far away you are. Finally, be sure to mention that you would call the restaurant to let them know what happened if you will be arriving a few minutes late due to the setback.
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Question 5 of 25
How can I trust you?
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Question 6 of 25
Why did you leave your last serving job?
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Question 7 of 25
Are you used to serving meals in a heavy volume environment?
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Question 8 of 25
If a customer gives you a 25 cent tip, what do you do?
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Question 9 of 25
How long will it take you to memorize our menu?
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Question 10 of 25
Have you eaten at our restaurant before?
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Question 11 of 25
We require you to come in an hour before busy time, and stay an hour after we close to clean, is that okay?
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Question 12 of 25
Why do you want to work as a waiter/waitress?
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Question 13 of 25
How often do you miss shifts?
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Question 14 of 25
If a customer asks you to pick a meal, what will you suggest?
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Question 15 of 25
Would you say you are a people person?
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Question 16 of 25
Do you have any restaurant server experience?
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Question 17 of 25
Tell me about yourself.
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Question 18 of 25
What is your favorite item on our menu?
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Question 19 of 25
How is your personality towards customers during slow times? Do you consider yourself pretty friendly?
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Question 20 of 25
What previous jobs have you held?
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Question 21 of 25
What was your worst experience with a customer at your last serving job?
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Question 22 of 25
If I called your previous restaurant, what would they say about you?
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Question 23 of 25
Are you currently in school?
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Question 24 of 25
Have you ever skipped work at your previous employment?
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Question 25 of 25
Have you ever had difficulty with a kitchen member? How did you work out the problem?
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User-Submitted Interview Answers

Question 1 of 25
Are you in this to make money or do you enjoy socializing?
User-Submitted Answers
1.
Socializing with the customers help me know that I did my job correctly then worrying about how much money I made.
2.
To make money of course to help my family.
3.
Both, Of course I have to do something for living, but I also enjoy to work with guest.
4.
I enjoy the experience of meeting new people, but I am interested in progression of this business more than anything.
5.
I enjoy the experience of meeting new people, but I am interested in progression of this business more than anything.
6.
I am enjoy to work as a waiter and I love this work.
7.
Enjoy both; though socializing does make the job more enjoyable.
8.
I enjoy socializing.
9.
I am a very sociable person and love interacting with people on a daily basis so I would say its not exactly for the money.
10.
For me is to help my family and my brother and sister to finish their studies. Thats all and for me to eat and renting a house.
11.
Both. I need to make money to live my life, just like everyone else, but i'd rather do that somewhere that involves people. I always surround myself around people.
12.
I am in it to make money.
13.
Both, I make money for living and I do love socializing with other people.
14.
I enjoy socialising with people. Meeting greeting them.
15.
I love socialising, I feel like being a waitress allows you to meet new and different people which I love.
Question 2 of 25
What are your go to wines, that you recommend when asked?
User-Submitted Answers
1.
Point nor compliments lamb and duck well. Sauvignon blanc goes well with light sea food dishes.
2.
Malbec, cabernet, pinot noir, pinot grigio, sauv blanc.
3.
I really like pinot noir with a nice juicy steak or a sauvignon blanc with some pasta or fish.
4.
I suggest white wines with fish, and red wines with meat dishes.
5.
Look at the expiry dates, and take the wine to the customer to see if it was the one asked for, if it is the one I open it and pour it in the glass for the customer.
6.
How are you go to wines, that you recommended when asked?
7.
I look at the expiry dates and take the wine to the customer to see if it is the asked for if it is I open it and pour in the class of the customer.
8.
Depend on the meal that the customer is going to eat. for example: for beef I will recommend cabernet seavignon.
9.
It depends what their choices from the menu are, but considering many of the items on the menu here, I would suggest a light white wine with the seafood and fish dishes or a cocktail, and maybe a more full bodied red with dishes such as the bbq tray.
10.
It depends on what they are having, for light meals I go for white wine like chardoney and for heavy meals I recommend red wine like merlo.
11.
You should tell the percentage of alcohol, the name wine, where made the wine.
12.
I haven't been asked that before.
13.
Are you in this to make money or for you enjoy socializing.
14.
Are you in this to make money or for you enjoy socializing.
15.
I would ask If they prefer dry to sweet wine and make a recommendation from that. As I prefer medium dry to sweet and my go to is long flat red moscato.
Question 3 of 25
What techniques do you use to upsell?
User-Submitted Answers
1.
What echniques do you use to upsell.
2.
Providing good customer service and always having a positive attitude torwards work.
3.
Providing good customer service and always having a positive attitude torwards work.
4.
Suggest for the customer something they don't know and explain to them what it is...
5.
Suggest the products.
6.
Well to upsell something I would definitely talk with the customer. By doing this I would get to know the customers taste and what they like. So if they chose a particular wine I would suggest something on the menu that would go perfectly with that wine. I would never try to force a customer to buy something but by making little suggestions it could influence the customers choice.
7.
At the end of a meal I tend to ask if they would like dessert.
8.
I make a connection with the customer and tell them they would probably like this kind of side if they are going with that certain meal.
9.
My charisma, my charm and friendly personality.
10.
Suggest the products, smile, explain to them if they do not know what it is.
11.
Suggest items that I like with the menu item they have choosen. Ask if they have tried one of our ___________ of the list of usell items?
12.
Usually I recommend something I enjoy, like say they are thinking about dessert, I would suggest something I enjoy very much.
13.
Always having a positive attitude, a smile on your face, and let your personal charm shine through. Its easy to make a connection with customers this way, so its easier to suggest different menu items.
14.
Describe the products quality & how good the products tastes.
15.
Suggest something on the menu that the customer does not know about and talk to them about it.
Question 4 of 25
Your car breaks down on the way to work, what would you do?
User-Submitted Answers
1.
Call up and say am running late.
2.
Get a ride back home.
3.
Call my supervisor that I will come late because of some emergency.
4.
I would leave the car securely parked, and take a taxi or public transportation.
5.
I call the taxi and lived my car because I want to work ontime.
6.
Call and tell them I might be a little late, and call a friend or parent to drive me to work.
7.
I call my supervisor that I will come late because of some emergency.
8.
I would immediately call my supervisor, and explain the situation. I would let them know I would be late, but i'll be there.
9.
Call in to let them know.
10.
I first make a call to the office I inform then then I take a taxi.
11.
First thing I have to inform them asap. Because if I cant reach them quickly I have to make sue that they got time to cal some one else. Or else I might cal my earlier shift and ask him to continue till I come.
12.
I would pull over and ring my manager explain to them what happened and come in as soon as possible.
13.
Call the restaurant, and tell them that I might be late.
14.
I would first call my manager. I then would try to find someone to cover my shift for me until I get there. I would try to make it to work as soon as I could.
15.
I will change it or fix the damage of the car so that their no more accedents that might be happen.
Question 5 of 25
How can I trust you?
User-Submitted Answers
1.
You can see from the way I work in term of my responsibilities towards my job and the company. Also from my well-mannered behaviour towards people.
2.
My references will be able to establish my trustworthness; however, I beleve that true trust is established over time. Given the opportunity, I will be able to establish my trustworthiness.
3.
You can trust me because I am a responsible person. I have been in situations where I have been trusted before. I have been minding children since I was 13 and that is a job which requires people to trust me. I know it is nothing like waiting but people have trusted me with their kids which show I am responsible. Also I really want to work, I don't work for the money, money is only one benefit of working, I want to work and do a good job.
4.
I am a very responsible and honest person.
5.
If how you can trust your friend, you can trust me as a friend.
6.
By letting my actions speak for me.
7.
Give me the information to provide excellent customer service and you will see by my performance..
8.
If you just give me one shot, I promise I wouldnt let you down. Trust takes time to get to know someone. I have bills and responsibilities, just like everyone else. I love working and being independent. I need my job.
9.
You can trust me any time.
10.
Due to my ongoing work placement working with young children around the ages of 3-5 years I am trusted by parents and supervisors to watch the children to ensure that I am supervising them with care. Although this has nothing to do with waitressing, looking after children involves being a trusted person.
11.
Give me the information to provide excellent customer service and you will see my performance.
12.
You can tust me lik the way you can trust your close friend.
13.
Well you can definitely trust me because im an honest individual, furthermore ive been in a situation where I had to gain trust from my shift leader at my previous job to go on her cash when she was buzy.
14.
I am a very responsible and honest problem so trust would never be an issue.
15.
I am honest and responsiblity and take seriously to do the right things for my self and others.
Question 6 of 25
Why did you leave your last serving job?
User-Submitted Answers
1.
I came here for work and of course for the salary.
2.
Moved area and could not commute.
3.
I would like to move to a city.
4.
I worked on weekends, so I decided to travel for abroad, to improve my english and culture.
5.
I worked as p s a in 6 months that's why I m so boring.
6.
Because I want to gain more experience in the future. And I think this place is better than me.
7.
Non consistant with hours.
8.
It was my third job at the time, and I just wasnt making enough there to compensate for the long drive to the establishment.
9.
I thought this place will give me a good experience.
10.
I left my last job as there was no more room for improvment and I felt that I had done all that I could do there.
11.
My husband is army so we are posting another place.
12.
My family relocated to a far region and left with no choice but to drop my job.
13.
For strictly finical reason. My last serving job was on the decline and I came across a very good opportunity at a high end restaurant.
14.
It was a very long journey for me to be travelling at such late hours on my own.
15.
I want to look for another career opportunity to work abroad.
Question 7 of 25
Are you used to serving meals in a heavy volume environment?
User-Submitted Answers
1.
Wreytwberyuweryberbyt.
2.
Yes, in my previous job we worked as a fast paced time. Most of the time service was banquet style. During this time our team of 8-10 host had to serve a dining room of up to 200 guests. After service usually each of us were left to serve drinks to two tables.
3.
No...I haven't worked as a waiter before. But I worked in restaurant as a decorator.
4.
At my previous job there wasn't a lot of seats. But it was constantly busy. Yes, I am used to serving in a heavy volume environment.
5.
No but I can adjust to anything giving to me.
6.
Yes, in a smokey mountain.
7.
Tell about your self.
8.
No, but I can learn and adapt to the environment as the volume of food increases.
9.
Yes. At my last job we were busy all the time, especially on the weekends. I can handle serving meals in a heave volume environment.
10.
S I am flexible and adjust to what was given to me.
11.
Yes I worked in a popular loud restraunt in the middle of town.
12.
Why are ˙ou seeking new emploment?are they ambitious or just greedy.
13.
I used to serve XL pizzas on one hand to tables as big as 20 people.
14.
Of course you should served a meal even in a heavy volume environment.
15.
Able to keep a cool head, calm under pressure, multi-tasking abilities.
Question 8 of 25
If a customer gives you a 25 cent tip, what do you do?
User-Submitted Answers
1.
If I get tipped like that, it is self evaluation time. First I curse angrily, then I whip the money at the wall. Then I leave that dump and get some brew. After more introspective explorations, I move one. Pretty simple, everyone.
2.
Smile and think to my self at least they gave what they could (only if you know you gave good service) If not, I would assess my actions and come to terms with what I did wrong and fix it!
3.
Apologize and state that their dissatisfaction is not a reflection on the company.
4.
You say thank you with a smile. Tips are not mandatory. The fact that they came in and ate and paid theyre bill is what pays your paycheck so be grateful for that.
5.
I would say thank you very much, and keep smileing.
6.
I 'll give the caisher.
7.
I accept big or small bill if from heart this is a big amount.
8.
I put on a tip box, any amount of tip given to me by my guest it feels good , it shows that I give them a good service.
9.
I ask in my supervisor and I will tell the customer is gives a tip for me.
10.
A tip is still a tip, so thank them and tell them to have a great night!
11.
Tip is a money given by guest for exception service. Here, We can see the role of many people. Starting from food to service. The tip depends on the company policy. A)If they are having Central Tipping System then I would put in the box b) If they allow the waiter to put all the money for themselves then its mine.
12.
Tell them thank you and have a nice day. Then reflect and see if there was something I could have done better. But, maybe, they were just short on money.
13.
Tell them to keep it they need more than me!
14.
A tip is a till, Iwill be thatnkful and wish him a good night.
15.
Thank them and tell them to have a lovely rest of the day/evening.
Question 9 of 25
How long will it take you to memorize our menu?
User-Submitted Answers
1.
No, as I said previously, I have no experience.
2.
It depends upon maybe 1 day or 1/2 or 2 days....
3.
It depends upon maybe 1 day or 1/2 or 2 days....
4.
It would take time to memorize everything on the menu, however I have a good memory and it would probably take a day or 2 max, also if I was dealing with the same menu everyday I would probably just remember it without sitting down to learn it.
5.
It's not just about taking time, but seeing it. It may take 2 nights for me to reach the best I can do.
6.
I have a good memory, and I have memorized a menu before. So if I could take a menu home, I could memorize it within 3-4 days.
7.
I am a fast learner. Id say maybe a few days because when I put my mind to an achievement I meet that goal.
8.
I would say a few days.
9.
By search for the key things that stand out in the meals.
10.
I have quite a good memory so not too long I would hope.
11.
Not at a time... I needed to read and to understand what i'm going to serve them so that if costumer ask me I can answer them very well.
12.
At my last waitressing job, it took me about two days, but I think it depends on the extent of the menu. I'm pretty good at studying and memorizing, so it shouldnt be a problem.
13.
It take me on day to memorize your menu.
14.
Not long at all. I have a great memory so I could probably memorize everything within two days time.
15.
I consider myself a fast learner and would be able to memorize it in about 3-4 days. Due to studying psychology this has aided me to understand the most beneficial ways in which to learn new information.
Question 10 of 25
Have you eaten at our restaurant before?
User-Submitted Answers
1.
Yes I have, I enjoy food and always interested in trying different types of, restaurants are good places to explore varieties of food and cooking ways.
2.
Yes it was one of the best.
3.
Yes I have, I love exploring my options.
4.
Have you ate at our restaurant before?
5.
Yes, my Granny and I used to come here after church when she was alive.
6.
Yes, several times.I really like (insert what I have really enjoyed).
7.
I have been to the bar more than the restaurant, but I am a huge fan of both!
8.
No I have not, but I would love to experience your environment and I believe the way to do that is working here and serving your dishes to customers.
9.
Yes many times, and in fact it is one of my very favorites.
10.
I have never actually dined here myself, but some of my friends have before and have held it in high esteem.
11.
No! but I heard a lot of good feedback and reviews about your restaurant.
12.
Yes, so I will be very confident to introduce the guests to eat really good food.
13.
Yes, I love it very much.
14.
No, but I have researched the food and I look forward to!
15.
No I havent new to the area.
Question 11 of 25
We require you to come in an hour before busy time, and stay an hour after we close to clean, is that okay?
User-Submitted Answers
1.
Yes, i'd loved challenges, the more busy I was the more active and alert I am while working, it makes me even more productive.
2.
Yes that is fine. It would be good to be able to prepare for the busy periods. Also being busy is a challenge and which I truly enjoy.
3.
Of course, No problem at all.
4.
Yes that is okay with me.
5.
Certainly, I always ready to work under presure.
6.
Yes I never back away from hard work.
7.
I'm willing to wait.
8.
Yes of course im always available for more hours.
9.
Give me a heads up before hand, and that is totally fine by me.
10.
Yes, that's no problem at all.
11.
That would be absolutly fine as I have my own means of transportation and am flexible with working hours.
12.
Yes it is ok. I will do anything my boss tells me to do.
13.
Yes, I am flexiable and understand that that would be a requirement for closing.
14.
Yes, I am hard working and obliging and I want to help as much as possible.
15.
Off course, any time at all.
Question 12 of 25
Why do you want to work as a waiter/waitress?
User-Submitted Answers
1.
Because I want a job and im happy doing it.
2.
What are your career goals?
3.
I like work with people, and serve them. Its a good opportunity to improve, the customer services, and English skills.
4.
This position matches my interests and is strongly compatible with my skills and experience.
5.
Bcz'i like customer service. I think, it'll widden mmy scope. Tht's why I choice this position. I can get the too much knowledge inF
6.
I want to work with peaple to improve my skills in english.
7.
Because that is my professionalism I studied a hotel and restaurant management and being a waiter is one aspect to learn in my course.
8.
Becouse I enjoy working with people.
9.
I would like to work as a waiter/waitress because I love being around people and serving them. I love to socialize and to have a job where I can have fun and get paid for doing it, well there's nothing better.
10.
I would like a job that has a more fast pace environment.
11.
Because I will learn more about the restaurant for me to a background for myself.
12.
I love working with people, and I enjoy fast paced environments. It's a job that will keep me busy, pay my bills, and I can socialize with many kinds a people. Strengthning my resume is a perk too!
13.
I enjoy working with people.
14.
Because I like working with other people.
15.
I love to work with different cultural and the atmosphere friendline ss.
Question 13 of 25
How often do you miss shifts?
User-Submitted Answers
1.
So far, I never missed a shift.
2.
May be if the customer is bad mood or bad situations.
3.
Never, I absolutely love to work. The only time I would probably miss a shift is if I was 100% genuinely sick. I would work 25-8 if I could :D
4.
If you see the guest how to greet them.
5.
I never miss my shifts!I actually come at work with at least 30 minutes before my shift starts!The worse thing can happen to me is to be late at work!
6.
Never. I have never missed any.
7.
I never missed it 'caused it is part of my duties and responsibilities.
8.
Just only twice a month I think .. When im waking up late sometimes.
9.
I never miss any shifts because every scheduled has given to me I will do it because it's my job to work hard.
10.
I cant really come up with an answer, because I normally dont miss shifts, i'm always the one picking up shifts, but I guess if I was really really sick I would find coverage or if I forgot to request a day out, I find coverage at least a day in advance.
11.
I never been miss my shift.
12.
Rarely!hardly never.
13.
I am responsible for my work and I wouldnt miss work without any valid reason such as sickness.
14.
Ive never missed a shift because as an employee I find it to be one the most important attributes to be on time.
15.
This will be my first job, but I can say that I would very rarely miss.
Question 14 of 25
If a customer asks you to pick a meal, what will you suggest?
User-Submitted Answers
1.
I would suggest the tagliatelle panna.
2.
I would ask them what they were in the mood for (light, heavy, snack wise, health wise) and suggest from there.
3.
The best seller or the specialty of the restaurant.
4.
I suggest is, yes ser I will pick a meal for you suggest.
5.
Typical food of restaurant.
6.
I would suggest the most popular dish, from the menu.
7.
The spicy miso ramen paired with a spicy tuna roll.
8.
I would ask them what do they life.
9.
I would pick the most popular or my favorite dish on the menu.
10.
Go to self service buffet.
11.
I will suggest our daily special its one of the expensive one.
12.
The most popular dish.
13.
I'll suggest them most popular dish and my favorite.
14.
I will suggest him to search the menu. Ofcourse I will serve him the best I can and provide a good customer service all the time. In this kind of sutuations I always suggest something in medium price and I ask customer what are his preferences.
15.
I would ask what sort of meal they are going for and what particular foods they like and find a dish suited to their specific tastes. If they have no idea, I would tell them my personal favourite dish so they could choose that.
Question 15 of 25
Would you say you are a people person?
User-Submitted Answers
1.
Biytfiuytiuyiuyruyteu5y756e7ut8654
2.
Yes, because I have already experience in waiter. Catering services.
3.
Yes I am very helpfull person.
4.
Yes ma'am or yes sir, I am very friendly with everyone and I have great communication skills.
5.
I would say people person, is to be good communicate and be potencial.
6.
Yes I would say I was a people person. I truly enjoy working with people as part or a team and meeting new people. I also really enjoy that being is the hospitality service industry that meeting new people on a daily basis is part of your job.
7.
Yes ma'am, i'm very freindly and supportive, most of my customers often are tired and only want some one to talk to and i'm always availabe.
8.
Yes, I am very sociable and love to interact with people.
9.
Yes I feel that I am I love to meet new people all the time.
10.
Yes I love talking and learning about guest.
11.
Oh,I definitely am!I love to talk to people and specially to make them laugh!
12.
Yes sir\ma'm... I have a good relationship with my co-workers and i'm very accomodated with....
13.
Yes.. One of my favorite specks of this business is precisely that.. Meeting, seeing, being surrounded by, observing, interacting with people! You learn so much... It is so diverse and always new!
14.
Yes, im optimized person, Ican handle stress.
Question 16 of 25
Do you have any restaurant server experience?
User-Submitted Answers
1.
Do you have any restaurant server experience?
2.
No I dont only as a line server however I has good customer service skills.
3.
Yes only about 4 to six months experience.
4.
No, but im willing to learn everything theres is to know about it and do it just as good as any one else here.
5.
Ive worked at six flags where I served food and drinks but on a one on one level not multiple tables.
6.
Yes sir im have a experience for server because in my last work in phils. Is to serve that a customer need a plates or whatever.
7.
Only about four months worth, but I caught on very quickly. I'm a pretty fast learner.
8.
Yes I have the experience.
9.
Yes I have worked as a waiter in castelli restaurant for 4 months . And then in pernera beach hotel for 5 months and then in intercontinental hotel for 6 months.
10.
No but I do have food related work experience and interaction with customers - despite their young age.
11.
Yes ive experience with waitressing during the summer in fillies cafe in leopardstown as club 92 staff are apart of the festivels and I served food took money and orders and also drinks.
12.
Unfortunately no but I would like to. I am keen on gaining new experiences and im a fast leaner so I really have no problem.
13.
Currently I do not have any experience in this particular area. However I have a vast history within retail and have developed excellent customer service skills which I can adapt in various situations. My experience in providing great customer service I feel will allow me to ensure each individual customers needs are met and that their experience has been an enjoyable one therefore encouraging returning customers.
14.
Yes, I have. I work five years in Poland Restaurant. I server individual person and group. I server ten tables in day.
15.
Yes, holding the food in the cafe.
Question 17 of 25
Tell me about yourself.
User-Submitted Answers
1.
I'm hard working, reliable and flexible. I have a bubbly personality and love learning new things.
2.
As a waiter how can he disciribe himself?
3.
Well I am a very humble person, self motivated, plesant, disciplined, patient and reliable.
4.
Ask a waiter I have pleasing personality have a sense of humor to entertain customers. Ask a Brother for my Siblings I'm Responsible for my Brother and sister for their studies.
5.
I am sociable, a fast learner, and I love to learn new things constantly. I am constantly challenging myself to do better.
6.
I am an outgoing, energetic and loving person who loves to be the center of the party but willing to fall into the shawdos when needed.
7.
I'm a hard working junior and Dillard University sociology major psychology minor.
8.
I am Alex, im the youngest of the 2 siblings .. I graduated in a bachelor of hotel.
9.
Well I go to monmouth unversity, im a senior now. I currently have worked at levis in the jackson outlets for over a year now.
10.
Well, I am currently taking time out of school to decide what I really want to do, so I want to make money in the mean time. I'm really independent, responsible, hard-working, motivated, organized, and enthusiastic.
11.
I love to work with other cultures and the atmosphere of friendliness your company is being specialized in public relation and customer service, this is the environment that I like and it will work well on me to work well on your environment.
12.
I love to served other people and the atmosphere of being friendly, y.
13.
I was raised overseas so I relish the cosmopolitan atmosphere that is promised by London, particularly in an area like Covent Garden where you must come across so many tourists/different nationalities. I am hard working, a quick-learner, flexible and work well in a team.
14.
I am a single parent. I am hard working and flexible. I style hair from time to time. I am active and participate in the Slow Roll at times.
15.
I am willing to learn. It is easy for me to memorize something such as a menu and to be kind to people.
Question 18 of 25
What is your favorite item on our menu?
User-Submitted Answers
1.
Main course and dessert.
2.
The best seller of course..
3.
As a customer, I may give suggestion based on where they come from and what they have ordered.
4.
My favorite item would be your special you have right now.
5.
The spicy miso ramen.
6.
Steaks because I love steak.
7.
Any slow moving items but highly profitable, that's a an upseling technique.
8.
Any slow moving items but highly profitable, that's a an upseling technique.
9.
I love the sound of the Pizza Sofia, pizza is one of my favourite food and this one sounds delicious!
10.
I have not come to eat here before so I do not really know.
11.
French fries and chicken drum sticks because I love them.
12.
My favourite item on the menu would be the specialty of the restaurant.
13.
The pasta bake for sure all your food is deilious I say id enjoy it all I love food.
14.
I am always a fan of a good burger! You can always change it to accommodate what your in the mood for that day.
15.
There are alot of choices I can not have a favorite they are all very tasty.
Question 19 of 25
How is your personality towards customers during slow times? Do you consider yourself pretty friendly?
User-Submitted Answers
1.
Yes, I am a friendly and whether it is slow or fast times my personality will not change.
2.
I consider myself to be a friendly warm person at all times but when its extra slow I can use that extra time that I wouldnt normaly have when the restaurant is full to make the cutomer feel extra special.
3.
Yes in restaurant you don't need to ask only for the food after they order ask them about how was their staying in the country and if they enjoy the place ask something personal not focus on the food stuff....
4.
I would always have the same friendly attentive attitude towards customers no matter if it was a slow time or a busy time. During a slow time a higher level of customer service should be given because your available to.
5.
Yes, I am friendly and customer orientated.
6.
I love to interact with customers as much as possible. During the rush hours I wouldn't be able to do so, so during the slow times would give me the opportunity to get to know our customers and ensure they are enjoying their experience.
7.
Yah I talk to my customer and I entertain while waiting.
8.
Yes I consider myself to be Very friendly with customers, whether its during slow times, or fast pased.
9.
What is customer service?
10.
Yes, it offers an opportunity for more.
11.
Yes .. I can talk to them without under pressure ,
12.
I know that I am extremely friendly, and im super nice to everyone, whether im getting paid or not.
13.
I am pretty patient and likely to form a buddy bond between costomers.
14.
Yes. I was voted most friendly in high school.
15.
My personality always stays consistent throughout my shift, however, during slow times this would give me an opportunity to engage in more conversation with customers and suggest other things for them to purchase potentially maxamising sales. I think I am quite a friendly person, I always try my best to help people in all situations.
Question 20 of 25
What previous jobs have you held?
User-Submitted Answers
1.
The customer was never satisfied with anything I did for them. They would ask for something, I would bring it to them, and then they would find something to complain about it. Everything I did was wrong in their eyes, they ended up wanting to talk to my manager and they were being super loud and obnoxious so the whole restaurant was watching and listening. They ended up getting their meal for free.
2.
When the customer insulting me because of wrong computation of his receipe.
3.
Server at my college, and made smoothies and made coffee.
4.
I was a karate instructor, a tutor and administrative assistant.
5.
Supervisor at neighborhood burger restaurant, cafe server, special event server, cashier?
6.
I worked in a hotel, as chef assistant.
7.
Earlier this year I waitressed at the seafood restaurant where I undertook tasks including setting tables up with cutlery and crockery, basic food preparation, waitressing and cleaning duties. I have also waitressed at christenings and birthday events for relatives, neighbours and family friends. During my time at school I also volunteered in a number of hospitality events including a cooking demonstration.
8.
I have had no previous jobs. However, I have done work experience in an office admin job.
9.
My last job was in carework, however before that I worked in several different cafes and restaurants from the age of 14, including a pasty shop, the falcon in wadebridge and crealy.
10.
I have been working at W hotel as cost controller assittant.
11.
I am currently holding the job of server at baskin robbins.
12.
I previously worked as a casual receptionist for NEw Oak Ford.
13.
In the past I have worked as a kitchen porter in Nardinis cafe which lasted around 3 months due to over staffing I was last in so first to leave. Before that I had only ever been a milkmaid.
14.
I worked for hotels and restaurants in Hungary and I am working for the Caprice in the Club @ the Ivy.
15.
Worked as a waitress in a hotel in accrington serving breakfasts and afternoon tea.
Question 21 of 25
What was your worst experience with a customer at your last serving job?
User-Submitted Answers
1.
My worst experience with a customer at my last serving job is when a customer yelled at me. I try to stay calm and not to get my emotions involved. I say sorry for the inconvenience and pacify the siruation.
2.
Shout to me but its not my fault.
3.
I never really had a bad experience with any customers I served. I would like to think it was down to me being friendly person. I always try to be very attentive to customers and make sure their wants and needs are catered for. However If I did have a bad experience with a customer for some reason, I would reason with the customer and resolve it to the best of my ability, because at the of the day the customer is always right.
4.
Aggressive behaviour.
5.
My was worst experience with a customer I can't do unhappy they.
6.
Till know I have. Not. Have any bad experiences.
7.
The customer's food was delayed by the kitchen staff and he yeld at me and I kept calm told him that the need extra attention and he furious requested to see the manager from where he was served on a house.
8.
Not really. Well. She made an appointment with me many times but every time I called her and she says she's busy or no answer. I waited for her. But I take it easy.
9.
The customer at my last job complained about the food being served. I calmly said I would replace the food. I then took the food to the kitchen and got the customer a new plate as fast as possible.
10.
I think my last worst experience I had before in a customer. Is complaining bout the food that I had serve to them bout the. Taste or something strange taste. Just like that. Then I offer them to get a new dish on our menu and I have to stay calm even if he or she is getting angry.
11.
For me there is no such worst costumer I handled in my last serving because I treated them well and I gave them a satisfaction of their order.
12.
According to me it happened when my colleague who was station holder and I was allocated for food pickup, I have taken his order when he was busy at another, there was something wrong with food, he started yelling at me as I stay calm..
13.
At my last serving job I had a couple who gave me a hard time about everything and asked me help to the door at the end of night and only gave a 50 cent tip.
14.
My worst experience was when a strict vegan ordered vegan chili, and was served what was supposed to be vegan chili.. It turned out the cooks had mislabeled it and it was meat. And she had eaten a bite.
15.
Oh,I remember it like is happening now!The worse was when I started to work as a waitress and I've spilled a glass of red wine on a lady's cream beautiful shirt!It was awful!
Question 22 of 25
If I called your previous restaurant, what would they say about you?
User-Submitted Answers
1.
They said I am honest and I enjoy working in my worsite and I am a good team player.
2.
First they might be wondering about the name you are asking, because my calling name when I was there is madu, not buddika. So may be you have to ask about madu not buddika. Obviously they might discribe a good about me. Because I was hard working at there place and I was working from my bottom of my heart.
3.
I always have a positive attitude towards work and am always willing to work to the best of my ability. I take pride in good customer service and have worked in both formal and informalenvironments. I work well in a team and can work on my own in busy atmospheres. I can remain courteous even when dealing with difficult customers.
4.
They will say I m an honest person. I can work under pressure. I am flexible. I have positive attitude.
5.
They would say that I am hardworking and dedicated.
6.
They would most likely say that I was always polite and pleasant toward even the pickiest, most frustrating customers, and always made sure that they got what they wanted.
7.
They will verify how honest, patient hard working employee to them.
8.
That im reliable harding working easy going person with a can do attitude.
9.
They would say that I am efficient, im a likeable person, easy to talk to.
10.
They would say that I am a team player, and that I had the ability to showcase a professional reflection of the company and provide excellent customer service.
11.
I have a good record in my previous work I think they say I doing a great job.
12.
At my last I was a very hard dedicated worker. I worked my way up to a manager, working hard to better the place and make it so not only to customers but the employees love to come there.
13.
I am a happy and outgoing person who shows pride in their job and appearance. Friendly to customers. I have a strong work ethic.
14.
They would say I am a well organised, disciplined and social person that likes to give great customer service whilst keeping the restaurant running smoothly.
15.
I would hope they would give me a good review I worked hard and was very attentive in my role.
Question 23 of 25
Are you currently in school?
User-Submitted Answers
1.
Tell me about your self.
2.
No I graduated already.
3.
Yes I have my master degree exams next june.
4.
Yes, I am a business student at Cal Poly.
5.
I am currently attending Ohlone college.
6.
Yes I am in school, I am a sophomore in High School.
7.
Yes . I am full time accounting student. But believe me it wont be a problem. Because I know how to keep balance I my studies and job. Actually I have nearly five year experience in doing so.
8.
Yes,I am a part time student at the college of cape town.
9.
As of right now I am currently not enrolled in school. I have however completed High School and attended a Trade School.
10.
No I have finished school and I am a stay at home mum now.
11.
I have just finished school but am currently studying for my upcoming exams and will be attending Strathclyde university after the summer.
12.
Yes. I am currently a running start student enrolled in both Aberdeen high school, and Grays Harbor College.
13.
No but I will take some extra courses after earning some money.
14.
Yes am attending nova collegey.
15.
Yes, in han chiang college study multimedia course.
Question 24 of 25
Have you ever skipped work at your previous employment?
User-Submitted Answers
1.
No am honestly I never skipped work at my previous job.
2.
No, I have had to take off for illness which I then provided a doctors note for.
3.
Yes if I called out of work it had to be for an appointment or something of dire emergency.
4.
Not at all, I enjoyed the work so I was always motivated to go in and improve myself.
5.
Yes I did when I was sick.
6.
No, I have never skipped work, I always do what I have to do.
7.
Never, same as I never skip college, I have the best record for being in.
8.
Never, apart from his one shift but I didnt skip it I was ill bbut only the once.
9.
No I never skipped a day during my work experience.
10.
No I would never miss a shift I had a very good relationship with my boss and would never leave him down.
11.
Sometimes.. When m nt feeling well.
12.
I have to say that I have. Do to illness.
13.
No. Maybe if I am just really sick.
14.
Iv never skipped work because it was something that I was doing with love and pesion.
15.
Only when I have been ill, and I gave notice.
Question 25 of 25
Have you ever had difficulty with a kitchen member? How did you work out the problem?
User-Submitted Answers
1.
Ya some time they are people who are also you know they searching faults in otherones and finding chance to qurrel with them. Since I got experience in working with people who have different mind sets and different education and background levels it always wont be a problem.
2.
Never a problem just misunderstandings which are easy to fix if you communicate communication is the key.
3.
No, and if I did I would talk to them nicely and help solve the problem because we all work as a team.
4.
I did, I worked with a team member who was to me very unprofessional. Who would wordspread with other co workers and once she apparently had gotten me invloved so I took her into the office and told her I knew about it and it needs to stop. I dont know if she every did but I didnt hear anymore from her.
5.
We are all human being and we do make mistake and the way you approach the situation is what will make it worst or better.
6.
Yes. We sat down and talked about what the problem was and resolved it.
7.
New girl was slow on the coffee machine when there was a large queue. Quickly had to re-evaluate the situation and move the staff around to positions we were better suited to so as to keep up with the influx of customers.
8.
I have never had any difficulty with a team member, I am always respectful of other people.
9.
The chef was really stressed due to busy period of the day. So he started to shout on everyone.
10.
Sometimes yes, but not often I looking for agreement. A lot of talking with a kitchen member. I am without problematic person but I have an opinion.
11.
Sorry, I did not experience.
12.
No I did not have anyproblem.
13.
Address the conflict head on before it turns into a problem. Sometimes, a simple talk can prevent a whole lot of drama.
14.
I have always found a way to keep relations friendly, never had a dispute with another staff member before.
15.
Yes but we just gone on with it. With so many people in the kitchen you just have to be civilised with each other and anything not nice to say we just didnt comfront each other in the place of work.

About Waiter and Waitress

September 21st, 2017

Waiting staff, wait staff, or waitstaff are those who work at a restaurant or a bar attending customers and supplying them with food and drink as requested. Traditionally, a male waiting tables is called a "waiter" and a female a "waitress" with the gender-neutral version being a "server".

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