Top 15

Waiter and Waitress Interview Questions

1. Are you in this to make money or do you enjoy socializing?
Next Interview Question  

Waiting staff, wait staff, or waitstaff are those who work at a restaurant or a bar attending customers ? supplying them with food and drink as requested. Traditionally, a male waiting tables is called a "waiter" and a female a "waitress" with the gender-neutral version being a "server".
Source: wikipedia.org/wiki/Waitress

Waiter and Waitress Interview Questions

2 of 25

What are your go to wines, that you recommend when asked?

User Submitted Interview Answers

1.
Malbec, cabernet, pinot noir, pinot grigio, sauv blanc.
 
2.
Point nor compliments lamb and duck well. Sauvignon blanc goes well with light sea food dishes.
 
3.
I really like pinot noir with a nice juicy steak or a sauvignon blanc with some pasta or fish.
 
4.
I suggest white wines with fish, and red wines with meat dishes.
 
5.
Look at the expiry dates, and take the wine to the customer to see if it was the one asked for, if it is the one I open it and pour it in the glass for the customer.
 
6.
How are you go to wines, that you recommended when asked?
 
7.
I look at the expiry dates and take the wine to the customer to see if it is the asked for if it is I open it and pour in the class of the customer.
 
8.
Depend on the meal that the customer is going to eat. for example: for beef I will recommend cabernet seavignon.
 
9.
It depends what their choices from the menu are, but considering many of the items on the menu here, I would suggest a light white wine with the seafood and fish dishes or a cocktail, and maybe a more full bodied red with dishes such as the bbq tray.
 
10.
It depends on what they are having, for light meals I go for white wine like chardoney and for heavy meals I recommend red wine like merlo.
 

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Question
#3 of 25

What techniques do you use to upsell?

User Submitted Interview Answers

1.
Suggest for the customer something they don't know and explain to them what it is...
 
2.
Nice talking.
 
3.
Describe the products quality & how good the products tastes.
 
4.
Always smile greet the costumer.
 
5.
Pair wine or drink recommendation to meal, suggest side dishes, offer desserts and coffees.
 
6.
Always having a positive attitude, a smile on your face, and let your personal charm shine through. its easy to make a connection with customers this way, so its easier to suggest different menu items.
 
7.
Suggest the products , smile, explain to them if they do not know what it is.
 
8.
Well to upsell something I would definitely talk with the customer. By doing this I would get to know the customers taste and what they like. So if they chose a particular wine I would suggest something on the menu that would go perfectly with that wine. I would never try to force a customer to buy something but by making little suggestions it could influence the customers choice.
 
9.
At the end of a meal I tend to ask if they would like dessert.
 
10.
what echniques do you use to upsell
 

Question
#4 of 25

How can I trust you?

User Submitted Interview Answers

1.
I am honest and responsiblity and take seriously to do the right things for my self and others.
 
2.
If you just give me one shot, i promise i wouldnt let you down. trust takes time to get to know someone. i have bills and responsibilities, just like everyone else. i love working and being independent. i need my job.
 
3.
My references will be able to establish my trustworthness; however, I beleve that true trust is established over time. Given the opportunity, I will be able to establish my trustworthiness.
 
4.
You can trust me because I am a responsible person. I have been in situations where I have been trusted before. I have been minding children since I was 13 and that is a job which requires people to trust me. I know it is nothing like waiting but people have trusted me with their kids which show I am responsible. Also I really want to work, I don't work for the money, money is only one benefit of working, I want to work and do a good job.
 
5.
Im a very responsible and honest person.
 
6.
By letting my actions speak for me.
 
7.
Give me the information to provide excellent customer service and you will see my performance.
 
8.
you can see from the way I work in term of my responsibilities towards my job and the company. Also from my well-mannered behaviour towards people.
 
9.
If how you can trust your friend, you can trust me as a friend.
 
10.
Give me the information to provide excellent customer service and you will see by my performance..
 

Education Requirements

Most waiter and waitress jobs are at the entry level, and workers learn through short-term on-the-job training. No formal education or previous work experience is required to enter the occupation.

Question
#5 of 25

Your car breaks down on the way to work, what would you do?

User Submitted Interview Answers

1.
I would immediately call my supervisor, and explain the situation. i would let them know i would be late, but i'll be there.
 
2.
I would first call my manager. I then would try to find someone to cover my shift for me until I get there. I would try to make it to work as soon as I could.
 
3.
call up and say am running late.
 
4.
Get a ride back home.
 
5.
Call my supervisor that I will come late because of some emergency.
 
6.
I would leave the car securely parked, and take a taxi or public transportation.
 
7.
Call the taxi.
 
8.
i call the taxi and lived my car because i want to work ontime
 
9.
Call and tell them i might be a little late, and call a friend or parent to drive me to work.
 
10.
I call my supervisor that i will come late because of some emergency.
 

Question
#6 of 25

Why did you leave your last serving job?

User Submitted Interview Answers

1.
As much as I loved working my last job I wanted to open my eyes to new opportunities.
 
2.
To have much better opportunities and new environment but also pursuing my goals.
 
3.
I came here for work and of course for the salary.
 
4.
Moved area and could not commute.
 
5.
Because i want to gain more experience in the future. and i think this place is better than me.
 
6.
Non consistant with hours.
 
7.
It was my third job at the time, and i just wasnt making enough there to compensate for the long drive to the establishment.
 
8.
I thought this place will give me a good experience.
 
9.
I would like to move to a city.
 
10.
I worked on weekends, so I decided to travel for abroad, to improve my english and culture.
 

Work Environment

Waiters and waitresses are on their feet most of the time and often carry heavy trays of food, dishes, and drinks. The work can be hectic and fast paced. During busy dining periods, they are under pressure to serve customers quickly and efficiently. They must be able to work well as a team with kitchen staff to ensure that customers receive prompt service.

Question
#7 of 25

Are you used to serving meals in a heavy volume environment?

User Submitted Interview Answers

1.
No but i can adjust to anything giving to me.
 
2.
No, but I can learn and adapt to the environment as the volume of food increases.
 
3.
Why are ˙ou seeking new emploment?are they ambitious or just greedy.
 
4.
At my previous job there wasn't a lot of seats. But it was constantly busy. Yes, I am used to serving in a heavy volume environment.
 
5.
Definitely,
 
6.
Tell about your self.
 
7.
Yes, in my previous job we worked as a fast paced time. Most of the time service was banquet style. During this time our team of 8-10 host had to serve a dining room of up to 200 guests. After service usually each of us were left to serve drinks to two tables.
 
8.
No...I haven't worked as a waiter before. But I worked in restaurant as a decorator
 
9.
wreytwberyuweryberbyt
 
10.
Yes,in a smokey mountain.
 

Question
#8 of 25

If a customer gives you a 25 cent tip, what do you do?

User Submitted Interview Answers

1.
A tip is still a tip, so thank them and tell them to have a great night!
 
2.
I will take it.
 
3.
Say thank you.
 
4.
Tell them thank you and have a nice day. Then reflect and see if there was something I could have done better. But, maybe, they were just short on money.
 
5.
Thank them and tell them to have a lovely rest of the day/evening.
 
6.
will say thank you
 
7.
I 'll give the caisher.
 
8.
Say thank you.
 
9.
Smile and think to my self at least they gave what they could (only if you know you gave good service) If not, I would assess my actions and come to terms with what I did wrong and fix it!
 
10.
I would say thank you very much, and keep smileing.
 

Waiter and Waitress Pros

1. What I love about being a waiter is that you are responsibly for the service and well being of customers. Also being a part of a team is another pro because being a part of a team helps you to grow in confidence. May 30th, 2012

2. you need to be alert,manner,attendance to a customers need June 10th, 2012

3. Pros being in a waiter profession helps you to develop your communication skills _n_ also helps you develop your confident. September 7th, 2012

Question
#9 of 25

How long will it take you to memorize our menu?

User Submitted Interview Answers

1.
Not at a time...i needed to read and to understand what i'm going to serve them so that if costumer ask me i can answer them very well.
 
2.
Depending on the extent of the menu. Usually it may take me about a week.
 
3.
Not long if I can take one home to study.
 
4.
Im a fast learner. Id say maybe a few days because wen I put my mind to an achievement I meet that goal.
 
5.
It would take time to memorize everything on the menu, however I have a good memory and it would probably take a day or 2 max, also if I was dealing with the same menu everyday I would probably just remember it without sitting down to learn it.
 
6.
It take me on day to memorize your menu.
 
7.
At my last waitressing job, it took me about two days, but i think it depends on the extent of the menu. i'm pretty good at studying and memorizing, so it shouldnt be a problem.
 
8.
A couple days.
 
9.
I have a good memory, and I have memorized a menu before. So if I could take a menu home, I could memorize it within 3-4 days.
 
10.
one month
 

Questions to Ask

1. What kind of service in this restaurant?

2. What do u like most about serving?

3. What is best service to you?

4. What are you looking for in a employee?

5. Whats nice about working for your business?

6. What do expect from your employees?

Question
#10 of 25

Have you eaten at our restaurant before?

User Submitted Interview Answers

1.
yes I have , I enjoy food and always interested in trying different types of , restaurants are good places to explore varieties of food and cooking ways
 
2.
no
 
3.
Yes i have.
 
4.
Yes wonderful.
 
5.
Yes it was one of the best.
 
6.
Yes I have, I love exploring my options.
 
7.
Have you ate at our restaurant before?
 
8.
Yes, my Granny and I used to come here after church when she was alive.
 
9.
Yes, several times.I really like (insert what I have really enjoyed).
 
10.
I have been to the bar more than the restaurant, but I am a huge fan of both!
 

Top 10 Waiter and Waitress
Interview Questions

Food server interview questions that are unique and will challenge you for your upcoming job interview. Created on February 18th, 2016

Question
#11 of 25

We require you to come in an hour before busy time, and stay an hour after we close to clean, is that okay?

User Submitted Interview Answers

1.
Of course, No problem at all.
 
2.
Yes of course im always available for more hours.
 
3.
yes,i'd loved challenges,the more busy i was the more active and alert i am while working, it makes me even more productive
 
4.
Yes that is fine. It would be good to be able to prepare for the busy periods. Also being busy is a challenge and which i truly enjoy.
 
5.
It's fair.
 
6.
Yes that is okay with me.
 
7.
Certainly, I always ready to work under presure.
 
8.
Yes i never back away from hard work.
 
9.
Yes that is fine!
 
10.
I'm willing to wait.
 

Question
#12 of 25

Why do you want to work as a waiter/waitress?

User Submitted Interview Answers

1.
I want to work a waitress, becouse this work take capabilities meet new people. I learn good communication from work friends.
 
2.
I know that I can do the job well and I enjoy serving the guests. Everytime I heard a simple "thank you' from them. It give me joy and keep my motivation up.
 
3.
I like working in customer service and I love this restaurant and with my previous experience, I thought it fitting to work here as a waitress.
 
4.
I would like to work as a waiter/waitress because i love being around people and serving them. I love to socialize and to have a job where i can have fun and get paid for doing it, well there's nothing better.
 
5.
I like work with people, and serve them. Its a good opportunity to improve, the customer services, and English skills.
 
6.
This position matches my interests and is strongly compatible with my skills and experience.
 
7.
bcz'i like customer service.i think, it'll widden mmy scope.tht's why i choice this position.i can get the too much knowledge inF
 
8.
Because it is my favorite job and I love it.
 
9.
Working as a waitress I can learn a lot of skills which will help me in the future, I can also meet a lot of fantastic people.
 
10.
Becouse i enjoy working with people.
 

Question
#13 of 25

How often do you miss shifts?

User Submitted Interview Answers

1.
Ive never missed a shift because as an employee I find it to be one the most important attributes to be on time.
 
2.
Very rarely. If I do, there is certainly a valid reason, and I will ensure that supervisors are given enough notice, or I will work to find someone to replace me.
 
3.
I rarely ever take time off. My jobs have always been rather important to me, and if possible, I avoid taking time off.
 
4.
Never unless I am too sick to work or there is an emergency.
 
5.
I never miss any shifts because every scheduled has given to me i will do it because it's my job to work hard.
 
6.
If u see the guest how to greet them.
 
7.
So far, I never missed a shift.
 
8.
Harldy never.
 
9.
Never. I have never missed any.
 
10.
I dont miss shifts.
 

Question
#14 of 25

If a customer asks you to pick a meal, what will you suggest?

User Submitted Interview Answers

1.
The best seller or the specialty of the restaurant.
 
2.
I will suggest him to search the menu. Ofcourse I will serve him the best I can and provide a good customer service all the time. In this kind of sutuations I always suggest something in medium price and I ask customer what are his preferences.
 
3.
I would ask what sort of meal they are going for and what particular foods they like and find a dish suited to their specific tastes. If they have no idea, I would tell them my personal favourite dish so they could choose that.
 
4.
I would ask them what they were in the mood for (light, heavy, snack wise, health wise) and suggest from there.
 
5.
I would suggest the most popular dish, from the menu.
 
6.
I would suggest the tagliatelle panna.
 
7.
I suggest is,yes ser i will pick a meal for you suggest.
 
8.
Typical food of restaurant.
 
9.
The spicy miso ramen paired with a spicy tuna roll.
 
10.
I would ask them what do they life.
 

Question
#15 of 25

Would you say you are a people person?

User Submitted Interview Answers

1.
Yes.. one of my favorite specks of this business is precisely that.. meeting, seeing, being surrounded by, observing, interacting with people! You learn so much... it is so diverse and always new!
 
2.
yes ma'am or yes sir, i am very friendly with everyone and i have great communication skills.
 
3.
I would say people person,is to be good communicate and be potencial.
 
4.
Yes i feel that i am i love to meet new people all the time.
 
5.
Yes i love talking and learning about guest.
 
6.
Yes I would say I was a people person. I truly enjoy working with people as part or a team and meeting new people. I also really enjoy that being is the hospitality service industry that meeting new people on a daily basis is part of your job.
 
7.
Yes, I am very sociable and love to interact with people.
 
8.
Oh,I definitely am!I love to talk to people and specially to make them laugh!
 
9.
Yes sir\ma'm...i have a good relationship with my co-workers and i'm very accomodated with....
 
10.
yes i am very helpfull person
 

Question
#16 of 25

Do you have any restaurant server experience?

User Submitted Interview Answers

1.
Yes only about 4 to six months experience.
 
2.
Only about four months worth, but i caught on very quickly. i'm a pretty fast learner.
 
3.
Yes i have the experience.
 
4.
No, but im willing to learn everything theres is to know about it and do it just as good as any one else here.
 
5.
Do you have any restaurant server experience?
 
6.
no
 
7.
NO I DONT ONLY AS A LINE SERVER HOWEVER I HAS GOOD CUSTOMER SERVICE SKILLS.
 
8.
no i do not
 
9.
Yes sir im have a experience for server because in my last work in phils. is to serve that a customer need a plates or whatever.
 
10.
no
 

Question
#17 of 25

Tell me about yourself.

User Submitted Interview Answers

1.
I am sociable, a fast learner, and i love to learn new things constantly. I am constantly challenging myself to do better.
 
2.
I love to work with other cultures and the atmosphere of friendliness your company is being specialized in public relation and customer service, this is the environment that i like and it will work well on me to work well on your environment.
 
3.
Hard working, honest, have strong personality, willing to learn new to enhance.
 
4.
I am a very friendly and positive person, I always work with passion and do my best also I always make sure that my customer are happy because I think people should have a great experience when they eat out and it my responsibility to make sure that they enjoy their meal.
 
5.
I'm hard working, reliable and flexible. I have a bubbly personality and love learning new things.
 
6.
First of all I would like to start with my personal information, I m atef el ghazouani 21 year old from morocco exactly from taounate city I m a student at Sais university taking up English Literature I spent one year at university then I choose to come here for a new experience in my life I had bachelor degree in life and earth sciences moreover I have many experiences in many domaines as carpenter which I spent more than 6 years, furniture sales I spent 6 years and then waiter in McDonald 2 years.
 
7.
Looks like alien.
 
8.
Describe your self.
 
9.
Im Alex , im the youngest of the 2 siblings .. i graduated in a bachelor of hotel.
 
10.
As a waiter how can he disciribe himself?
 

Question
#18 of 25

What is your favorite item on our menu?

User Submitted Interview Answers

1.
French fries and chicken drum sticks because I love them.
 
2.
Steaks because i love steak.
 
3.
Drink.
 
4.
Any slow moving items but highly profitable , that's a an upseling technique.
 
5.
The best seller of course..
 
6.
Steak florentine.
 
7.
main course and dessert
 
8.
As a customer, I may give suggestion based on where they come from and what they have ordered.
 
9.
Any slow moving items but highly profitable , that's a an upseling technique.
 
10.
My favorite item would be your special you have right now.
 

Question
#19 of 25

How is your personality towards customers during slow times? Do you consider yourself pretty friendly?

User Submitted Interview Answers

1.
yes, i am a friendly and whether it is slow or fast times my personality will not change.
 
2.
Yes I consider myself to be Very friendly with customers , whether its during slow times, or fast pased.
 
3.
Yes .. i can talk to them without under pressure ,
 
4.
Yah i talk to my customer and i entertain while waiting.
 
5.
What is customer service?
 
6.
i consider myself to be a friendly warm person at all times but when its extra slow i can use that extra time that i wouldnt normaly have when the restaurant is full to make the cutomer feel extra special
 
7.
Yes, Im friendly and customer orientated.
 
8.
Yes. I was voted most friendly in high school.
 
9.
Yes in restaurant you don't need to ask only for the food after they order ask them about how was their staying in the country and if they enjoy the place ask something personal not focus on the food stuff....
 
10.
My personality always stays consistent throughout my shift, however, during slow times this would give me an opportunity to engage in more conversation with customers and suggest other things for them to purchase potentially maxamising sales. I think I am quite a friendly person, I always try my best to help people in all situations.
 

Question
#20 of 25

What was your worst experience with a customer at your last serving job?

User Submitted Interview Answers

1.
My worst experience is when I serve a mltiple glass of wine and I accidentaly pour it on the guest..
 
2.
I think my last worst experience i had before in a customer. is complaining bout the food that i had serve to them bout the. taste or something strange taste.just like that. then i offer them to get a new dish on our menu and i have to stay calm even if he or she is getting angry.
 
3.
My worst experience was when a strict vegan ordered vegan chili, and was served what was supposed to be vegan chili.. it turned out the cooks had mislabeled it and it was meat. and she had eaten a bite.
 
4.
My worst experience is when i give my number phone to her girlfriend.
 
5.
My was worst experience with a customer i can't do unhappy they.
 
6.
Oh,I remember it like is happening now!The worse was when I started to work as a waitress and I've spilled a glass of red wine on a lady's cream beautiful shirt!It was awful!
 
7.
In my current job we are always experiencing our so called special customers in a day but the most unforgettable one is named estrella who always keep changing her pizza flavor.
 
8.
Never had that problem.
 
9.
I work in a cafe/restuarant. I have had customers complain about food being cold, so i apologise for this, offer them a replacement, and usually offer them a free drink.
 
10.
The customer at my last job complained about the food being served. I calmly said I would replace the food. I then took the food to the kitchen and got the customer a new plate as fast as possible.
 

Question
#21 of 25

What previous jobs have you held?

User Submitted Interview Answers

1.
When the customer insulting me because of wrong computation of his receipe.
 
2.
Server at my college, and made smoothies and made coffee.
 
3.
I was a karate instructor , a tutor and administrative assistant.
 
4.
Supervisor at neighborhood burger restaurant, cafe server, special event server, cashier?
 
5.
I worked in a hotel, as chef assistant.
 
6.
Earlier this year I waitressed at the seafood restaurant where I undertook tasks including setting tables up with cutlery and crockery, basic food preparation, waitressing and cleaning duties. I have also waitressed at christenings and birthday events for relatives, neighbours and family friends. During my time at school I also volunteered in a number of hospitality events including a cooking demonstration.
 
7.
I have had no previous jobs. However, I have done work experience in an office admin job.
 
8.
My last job was in carework, however before that I worked in several different cafes and restaurants from the age of 14, including a pasty shop, the falcon in wadebridge and crealy.
 
9.
I have been working at W hotel as cost controller assittant.
 
10.
I am currently holding the job of server at baskin robbins.
 

Question
#22 of 25

If I called your previous restaurant, what would they say about you?

User Submitted Interview Answers

1.
First they might be wondering about the name you are asking, because my calling name when I was there is madu, not buddika. So may be you have to ask about madu not buddika. Obviously they might discribe a good about me. Because I was hard working at there place and I was working from my bottom of my heart.
 
2.
I always have a positive attitude towards work and am always willing to work to the best of my ability. I take pride in good customer service and have worked in both formal and informalenvironments. I work well in a team and can work on my own in busy atmospheres. I can remain courteous even when dealing with difficult customers.
 
3.
They will say I m an honest person. I can work under pressure. I am flexible. I have positive attitude.
 
4.
They said I am honest and I enjoy working in my worsite and I am a good team player.
 
5.
They would say that I am hardworking and dedicated.
 
6.
They would most likely say that I was always polite and pleasant toward even the pickiest, most frustrating customers, and always made sure that they got what they wanted.
 
7.
They will verify how honest, patient hard working employee to them.
 
8.
That im reliable harding working easy going person with a can do attitude.
 
9.
They would say that I am efficient, im a likeable person, easy to talk to.
 
10.
They would say that I am a team player, and that I had the ability to showcase a professional reflection of the company and provide excellent customer service.
 

Question
#23 of 25

Are you currently in school?

User Submitted Interview Answers

1.
No i graduated already.
 
2.
Yes I have my master degree exams next june.
 
3.
Tell me about your self.
 
4.
Yes, I am a business student at Cal Poly.
 
5.
Im currently attending Ohlone college.
 
6.
Yes I am in school, I am a sophomore in High School.
 
7.
Yes . I am full time accounting student. But beleive me it wont be a problem. Because I knw how to keep balance I my studies n job. Actually I have nearly five year experience in doing so.
 
8.
Yes,I am a part time student at the college of cape town.
 
9.
As of right now I am currently not enrolled in school. I have however completed High School and attended a Trade School.
 
10.
No I have finished school and I am a stay at home mum now.
 

Question
#24 of 25

Have you ever skipped work at your previous employment?

User Submitted Interview Answers

1.
Not at all, I enjoyed the work so I was always motivated to go in and improve myself.
 
2.
No am honestly I never skipped work at my previous job.
 
3.
No, I have had to take off for illness which I then provided a doctors note for.
 
4.
Yes if I called out of work it had to be for an appointment or something of dire emergency.
 
5.
Yes I did when I was sick.
 
6.
No, I have never skipped work, I always do what I have to do.
 
7.
Never, same as I never skip college, I have the best record for being in.
 
8.
Never, apart from his one shift but I didnt skip it I was ill bbut only the once.
 
9.
No I never skipped a day during my work experience.
 
10.
No I would never miss a shift I had a very good relationship with my boss and would never leave him down.
 

Question
#25 of 25

Have you ever had difficulty with a kitchen member? How did you work out the problem?

User Submitted Interview Answers

1.
Never a problem just misunderstandings which are easy to fix if you communicate communication is the key.
 
2.
Sometime it may b.. But I asked them and consult nicely.
 
3.
Ya some time they are people who are also you know they searching faults in otherones and finding chance to qurrel with them. Since I got experience in working with people who have different mind sets n different education n background levels it always wont be a problem.
 
4.
No, and if I did I would talk to them nicely and help solve the problem because we all work as a team.
 
5.
I did, I worked with a team member who was to me very unprofessional. Who would wordspread with other co workers and once she apparently had gotten me invloved so I took her into the office and told her I knew about it and it needs to stop. I dont know if she every did but I didnt hear anymore from her.
 
6.
We are all human being and we do make mistake and the way you approach the situation is what will make it worst or better.
 
7.
Yes. We sat down and talked about what the problem was and resolved it.
 
8.
New girl was slow on the coffee machine when there was a large queue. Quickly had to re-evaluate the situation and move the staff around to positions we were better suited to so as to keep up with the influx of customers.
 
9.
I have never had any difficulty with a team member, I am always respectful of other people.
 
10.
The chef was really stressed due to busy period of the day. So he started to shout on everyone.
 
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