1. What are your go to wines, that you recommend when asked?
Point nor compliments lamb and duck well. Sauvignon blanc goes well with light sea food dishes.
Malbec, cabernet, pinot noir, pinot grigio, sauv blanc.
I really like pinot noir with a nice juicy steak or a sauvignon blanc with some pasta or fish.
I suggest white wines with fish, and red wines with meat dishes.
Look at the expiry dates, and take the wine to the customer to see if it was the one asked for, if it is the one I open it and pour it in the glass for the customer.
2. What techniques do you use to upsell?
Suggest for the customer something they don't know and explain to them what it is...
Describe the products quality & how good the products tastes.
Always having a positive attitude, a smile on your face, and let your personal charm shine through. its easy to make a connection with customers this way, so its easier to suggest different menu items.
Suggest the products , smile, explain to them if they do not know what it is.
3. Are you in this to make money or do you enjoy socializing?
To make money.
Both, Of course I have to do something for living, but I also enjoy to work with guest.
I enjoy the experience of meeting new people, but I am interested in progression of this business more than anything.
Im enjoy to work as a waiter and i love this work.
I enjoy socializing.
4. Are you used to serving meals in a heavy volume environment?
No but i can adjust to anything giving to me.
No, but I can learn and adapt to the environment as the volume of food increases.
At my previous job there wasn't a lot of seats. But it was constantly busy. Yes, I am used to serving in a heavy volume environment.
Yes, in my previous job we worked as a fast paced time. Most of the time service was banquet style. During this time our team of 8-10 host had to serve a dining room of up to 200 guests. After service usually each of us were left to serve drinks to two tables.
5. How can I trust you?
I am honest and responsiblity and take seriously to do the right things for my self and others.
If you just give me one shot, i promise i wouldnt let you down. trust takes time to get to know someone. i have bills and responsibilities, just like everyone else. i love working and being independent. i need my job.
My references will be able to establish my trustworthness; however, I beleve that true trust is established over time. Given the opportunity, I will be able to establish my trustworthiness.
You can trust me because I am a responsible person. I have been in situations where I have been trusted before. I have been minding children since I was 13 and that is a job which requires people to trust me. I know it is nothing like waiting but people have trusted me with their kids which show I am responsible. Also I really want to work, I don't work for the money, money is only one benefit of working, I want to work and do a good job.
By letting my actions speak for me.
6. Your car breaks down on the way to work, what would you do?
I would immediately call my supervisor, and explain the situation. i would let them know i would be late, but i'll be there.
I would first call my manager. I then would try to find someone to cover my shift for me until I get there. I would try to make it to work as soon as I could.
call up and say am running late.
Get a ride back home.
Call my supervisor that I will come late because of some emergency.
7. We require you to come in an hour before busy time, and stay an hour after we close to clean, is that okay?
Of course, No problem at all.
Yes of course im always available for more hours.
yes,i'd loved challenges,the more busy i was the more active and alert i am while working, it makes me even more productive
Yes that is fine. It would be good to be able to prepare for the busy periods. Also being busy is a challenge and which i truly enjoy.
8. How long will it take you to memorize our menu?
Not at a time...i needed to read and to understand what i'm going to serve them so that if costumer ask me i can answer them very well.
Depending on the extent of the menu. Usually it may take me about a week.
Im a fast learner. Id say maybe a few days because wen I put my mind to an achievement I meet that goal.
It would take time to memorize everything on the menu, however I have a good memory and it would probably take a day or 2 max, also if I was dealing with the same menu everyday I would probably just remember it without sitting down to learn it.
It take me on day to memorize your menu.
9. Why did you leave your last serving job?
I came here for work and of course for the salary.
Moved area and could not commute.
Because i want to gain more experience in the future. and i think this place is better than me.
Non consistant with hours.
It was my third job at the time, and i just wasnt making enough there to compensate for the long drive to the establishment.
10. If a customer gives you a 25 cent tip, what do you do?
A tip is still a tip, so thank them and tell them to have a great night!
I will take it.
Say thank you.
Tell them thank you and have a nice day. Then reflect and see if there was something I could have done better. But, maybe, they were just short on money.
Thank them and tell them to have a lovely rest of the day/evening.
11. How often do you miss shifts?
Ive never missed a shift because as an employee I find it to be one the most important attributes to be on time.
I never miss any shifts because every scheduled has given to me i will do it because it's my job to work hard.
If u see the guest how to greet them.
So far, I never missed a shift.
12. Would you say you are a people person?
Yes.. one of my favorite specks of this business is precisely that.. meeting, seeing, being surrounded by, observing, interacting with people! You learn so much... it is so diverse and always new!
yes ma'am or yes sir, i am very friendly with everyone and i have great communication skills.
I would say people person,is to be good communicate and be potencial.
Yes i feel that i am i love to meet new people all the time.
Yes i love talking and learning about guest.
13. Tell me about yourself.
I am sociable, a fast learner, and i love to learn new things constantly. I am constantly challenging myself to do better.
I love to work with other cultures and the atmosphere of friendliness your company is being specialized in public relation and customer service, this is the environment that i like and it will work well on me to work well on your environment.
I am a very friendly and positive person, I always work with passion and do my best also I always make sure that my customer are happy because I think people should have a great experience when they eat out and it my responsibility to make sure that they enjoy their meal.
I'm hard working, reliable and flexible. I have a bubbly personality and love learning new things.
Looks like alien.
14. Have you ate at our restaurant before?
yes I have , I enjoy food and always interested in trying different types of , restaurants are good places to explore varieties of food and cooking ways
Yes i have.
Yes it was one of the best.
15. What is your favorite item on our menu?
French fries and chicken drum sticks because I love them.
Steaks because i love steak.
Any slow moving items but highly profitable , that's a an upseling technique.
The best seller of course..
16. How well do you upsell?
Through suggestive selling, food and wine pairing food and sauce pairing,
What is the job of waitress?
Through suggesting the various options available. Also making the options sound luxurious.
with the skills i've got, will make customers coming back
To explain the quality of food or item that your sell.
17. What previous jobs have you held?
The customer was never satisfied with anything I did for them. They would ask for something, I would bring it to them, and then they would find something to complain about it. Everything I did was wrong in their eyes, they ended up wanting to talk to my manager and they were being super loud and obnoxious so the whole restaurant was watching and listening. They ended up getting their meal for free.
When the customer insulting me because of wrong computation of his receipe.
Server at my college, and made smoothies and made coffee.
I was a karate instructor , a tutor and administrative assistant.
Supervisor at neighborhood burger restaurant, cafe server, special event server, cashier?
18. If a customer asks you to pick a meal, what will you suggest?
The best seller or the specialty of the restaurant.
I would ask them what they were in the mood for (light, heavy, snack wise, health wise) and suggest from there.
I would suggest the most popular dish, from the menu.
I would suggest the tagliatelle panna.
I suggest is,yes ser i will pick a meal for you suggest.
19. Why do you want to work as a waiter/waitress?
I enjoy working with people.
Becouse i enjoy working with people.
bcz'i like customer service.i think, it'll widden mmy scope.tht's why i choice this position.i can get the too much knowledge inF
I would like to work as a waiter/waitress because i love being around people and serving them. I love to socialize and to have a job where i can have fun and get paid for doing it, well there's nothing better.
I like work with people, and serve them. Its a good opportunity to improve, the customer services, and English skills.
20. How is your personality towards customers during slow times? Do you consider yourself pretty friendly?
Yes I consider myself to be Very friendly with customers , whether its during slow times, or fast pased.
yes, i am a friendly and whether it is slow or fast times my personality will not change.
Yes .. i can talk to them without under pressure ,
What is customer service?
Yah i talk to my customer and i entertain while waiting.
21. What was your worst experience with a customer at your last serving job?
My worst experience is when I serve a mltiple glass of wine and I accidentaly pour it on the guest..
I think my last worst experience i had before in a customer. is complaining bout the food that i had serve to them bout the. taste or something strange taste.just like that. then i offer them to get a new dish on our menu and i have to stay calm even if he or she is getting angry.
My worst experience was when a strict vegan ordered vegan chili, and was served what was supposed to be vegan chili.. it turned out the cooks had mislabeled it and it was meat. and she had eaten a bite.
My worst experience is when i give my number phone to her girlfriend.
My was worst experience with a customer i can't do unhappy they.
22. Do you have any restaurant server experience?
Yes only about 4 to six months experience.
Only about four months worth, but i caught on very quickly. i'm a pretty fast learner.
Yes i have the experience.
No, but im willing to learn everything theres is to know about it and do it just as good as any one else here.
Do you have any restaurant server experience?
23. Are you currently in school?
No i graduated already.
Yes I have my master degree exams next june.
Tell me about your self.
Yes, I am a business student at Cal Poly.
Im currently attending Ohlone college.
24. If I called your previous restaurant, what would they say about you?
First they might be wondering about the name you are asking, because my calling name when I was there is madu, not buddika. So may be you have to ask about madu not buddika. Obviously they might discribe a good about me. Because I was hard working at there place and I was working from my bottom of my heart.
They said I am honest and I enjoy working in my worsite and I am a good team player.
I always have a positive attitude towards work and am always willing to work to the best of my ability. I take pride in good customer service and have worked in both formal and informalenvironments. I work well in a team and can work on my own in busy atmospheres. I can remain courteous even when dealing with difficult customers.
They will say I m an honest person. I can work under pressure. I am flexible. I have positive attitude.
They would say that I am hardworking and dedicated.
25. Have you ever skipped work at your previous employment?
No am honestly I never skipped work at my previous job.
No, I have had to take off for illness which I then provided a doctors note for.
Yes if I called out of work it had to be for an appointment or something of dire emergency.
Not at all, I enjoyed the work so I was always motivated to go in and improve myself.
Yes I did when I was sick.
26. Have you ever had difficulty with a kitchen member? How did you work out the problem?
Never a problem just misunderstandings which are easy to fix if you communicate communication is the key.
Ya some time they are people who are also you know they searching faults in otherones and finding chance to qurrel with them. Since I got experience in working with people who have different mind sets n different education n background levels it always wont be a problem.
No, and if I did I would talk to them nicely and help solve the problem because we all work as a team.
I did, I worked with a team member who was to me very unprofessional. Who would wordspread with other co workers and once she apparently had gotten me invloved so I took her into the office and told her I knew about it and it needs to stop. I dont know if she every did but I didnt hear anymore from her.
We are all human being and we do make mistake and the way you approach the situation is what will make it worst or better.