Are you in this to make money or do you enjoy socializing?
You definitely enjoy socializing, and you understand that the more social you are the more money you will earn because great customer service leads to great tips! It's a win-win!
What are your go to wines, that you recommend when asked?
We recommend reviewing the restaurant website before arriving at your interview to review their wine menu options. Popular responses to this question might include the house wine or any specials that are currently being offered. The interviewer wants to hear that you have some knowledge of wine and is not seeking one specific response, so feel free to share your wine of choice along with what menu item you would pair it with.
What techniques do you use to upsell?
Interviewers in restaurants need to hear that you are comfortable upselling. Tell the interviewer that you might offer each table the opportunity to buy dessert or an after dinner drink. Mention that you might ask if appetizers are of interest. And, if the restaurant offers the same plate in two portion sizes, state that you would ask the customer if they would like to order the next size up for a small increase in price.
Your car breaks down on the way to work, what would you do?
This is your opportunity to show the interviewer that you are wise and do not allow these unplanned situations to get the best of you. Start off by telling the interviewer that you would assess how much time you have until your shift starts. Taking into account this amount of time, you would call/text a couple of friends or family members to see if they could get you to work on time. If they are unavailable, you would call for a cab, take city transportation, or walk depending on how far away you are. Finally, be sure to mention that you would call the restaurant to let them know what happened if you will be arriving a few minutes late due to the setback.
How can I trust you?
This one should be easy! Share with the interviewer that you hold yourself personally accountable for doing an excellent job every day you are at work. Mention that you understand you are being paid to do a job, and you feel it is only right to work in an ethical way all the time to remain as a trusted member of the team.
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