Problem solving can be extremely difficult, especially in a chaotic environment. It's not always possible to prevent issues, but sometimes when the stars align, you are able to see something coming and take care of it. With animals, this is particularly important and possible! One way to prevent problems from occurring with owners and their pets is education! Educating owners about the food they need to feed their pets and the tendencies certain breeds have towards certain illnesses will keep animals healthy and customers happy! For your example, the problem doesn't have to be catastrophic. Describe a time you fixed a technical error or left 30 minutes early for work because you knew the weather would caused terrible traffic!