Top 50 Veterinarian School Interview Questions

This is a situational question and is asking you to consider the most appropriate course of action. It is important prior to your interview that you research into some common veterinary situations in case you are presented with such a question. The interviewer is looking to assess your knowledge and understanding of the role.

"If the dog is unable to feed all of her puppies it would be essential for the vet to step in and provide assistance to prevent the puppies from undernourishment. Any puppies that appear restless and do not have fat tummies will benefit from supplemental feeding 1-3 times a day"

Vets may choose to specialize in various areas of veterinary medicine, which can include small animal medicine, small animal surgery, large animal medicine, welfare ethics and law, public health, cardiology, and orthopedics. The interviewer is looking to understand your main interests and aspirations for your veterinary career, and the areas of the industry you find most appealing.

"I would like to specialize in cardiology as I have always had a keen interest in the heart, and advances in medicine/technology and how this can benefit patients. Cardiac specialists are also able to perform operations on the heart that are particularly unusual or complex and can get involved in experimental procedures on pets that would otherwise have no chance of survival. This would be so rewarding and something I would love to explore further in the future"

At interviews, the best type of employee is the one that helps other employees succeed. When problems arise, employers want to see that you know how to deal with the problem and that you use your problem-solving skills to handle it yourself without being a tattle tale. That means that you have to choose an example that isn't too serious (ideally a mistake anyone but you could have made) and that you dealt with it in a way that the colleague would have appreciated.

"In my previous role, I noticed that my colleague was submitting information over to our manager (from a joint task) which contained incorrect figures. The colleague was also not allowing me to input into the task and ultimately, as it was incorrect, it would fall on me. To resolve it, and since I was new, I didn't want to start telling people how to check for errors, so I asked the coworker that made the mistake a question as if I was confused about it, in order to check it through thoroughly."

This is often a common question to be asked during an interview process. Interviewers understand that stress and pressure can be handled in many different ways. The interviewer does not want to hear that you never get stressed; after all, everyone feels stress at one time or another at work. Instead, the employer wants to see if you know how pressure affects you, and how you manage it.

"I react to situations, rather than to stress. That way, the situation is handled and doesn't become stressful. For example, when I deal with an unsatisfied customer, rather than feeling stressed, I focus on the task at hand. I believe my ability to communicate effectively with customers during these moments helps reduce my own stress in these situations and also reduces any stress the customer may feel."

Interviewers are asking this question to establish your thoughts and views on the difficult situations vets encounter within their role. There is no wrong or right answer to this question, however, it is recommended that you look into, or consider some challenging situations prior to an interview, such as death/loss of an animal, mistreatment etc.

"For me, I think facing a situation that involved animal mistreatment or cruelty would be one of the most difficult things to encounter, purely because of my love and respect towards animals. I will find it difficult to understand how someone could mistreat animals, and am sure these types of situations can be very testing."

This question is asking for your opinion, therefore it is recommended that prior to interview you research into laws that surround the use of live animals in schools, so that you have an understanding of the subject nature and outcomes. Whilst there is no wrong or right answer here, considering the use of animals for study no longer happens, it is recommended to answer in favour of this change. This question is asking for your opinion, therefore it is recommended that prior to interview you research into laws that surround the use of live animals in schools, so that you have an understanding of the subject nature and outcomes. Whilst there is no wrong or right answer here, considering the use of animals for study no longer happens, it is recommended to answer in favour of this change.

"I disagree with the use of live animals for study programmes and fully support the changes to the academic system to prevent this happening. I believe that the use of synthetic materials and simulations is a far better method as it allows students to learn at their own pace with the ability to repeat a procedure as often as needed, and this eliminates the need for animals to be used"

Prior to answering this question think about your choices, as this is a situational question that is looking to challenge. Did you not want to conform to the policy because it was unethical--but then you did? You may think of yourself as the martyr in that situation, but you'll just come across as someone who is OK with being unethical. That's not the image you want to project. Did you not want to conform because you knew best? Saying that you knew more than your previous boss is a bad tactical error in an interview because then you're badmouthing them--and that's always a no-no. The best way to handle this question is to understand that the interviewer wants to know how you would really react in a difficult situation. What's your communication style? Did you confront your boss? Did you avoid the whole discussion?

"I might ask questions or express concerns over a policy because I believe it's part of my job to support the team and that includes spotting potential issues before they become actual problems, but in the end the decision belongs to my supervisor and I always respect that."

This is a difficult question as it initially appears to be negative. Focus on something outside your work or something that happened whilst at work that you later rectified. Do not admit to any personal quality that might hamper job performance, such as procrastination, laziness or lack of concentration. Choose something that will not reflect badly on your ability to perform in the given position, such as one that took place early in your career. Interviewers don't ask this question to see you squirm, they want to know how you handle setbacks--so get to the part where you're dealing with the failure as quickly as possible.

"

Handling irate customers is not a simple matter. No matter how frustrated or angry you are, you will need to show professionalism when dealing with these customers. For all you know, the customer may be having a bad day or a difficult time in his life. In any case, an interviewer will want to know how you will deal with irate customers. Answering this interview question requires confidence and preparation.

"I would always calmly explain to them, in as simple language as possible, how the issue can be solved. To rectify the problem, I will need to evaluate their concerns and what went wrong. If the issue is beyond my control, I will not hesitate to ask those in authority to help the customer address the problem."

This question is asking for your personal opinion, however, prior to the interview, you should prepare for this question by researching the benefits of working for a private practice, so that you can gain an understanding of the differences between corporate and private workplaces.

"Working in a private practice is appealing as you have more control and autonomy with decision making than in a corporate organization. You can also determine your pricing structure and treatment plans independently. Working for a private practice seems to cut out some of the paperwork that is involved with purchasing equipment, and you are often working in a more 'local', smaller team"

This question is being asked by the interviewer to establish your knowledge of the veterinary industry. Prior to your interviewer, it is recommended to research fully so that you can confidently answer this question, with evidence to support your response.

"My research has definitely helped me in answering this question. My understanding is that a veterinarian is under no legal duty to treat an injured animal. But once a vet agrees to treat a pet, stopping while the animal still needs attention may lead to malpractice liability"

Delegation is an essential management skill, definitely one of the very most important. The interviewer wants to know if understand the importance of delegation and whether or not it's something you're capable of doing effectively.

"I believe that delegation is an essential management skill. It's a manager's job to delegate and to supervise that delegation; it's not possible - or desirable - to do everything yourself single-handedly. You have to weigh up how long it will take to explain to someone else how to undertake the task by comparison to how long it would take to just do it yourself. Small one-off tasks are typically best done yourself but lengthier tasks - or tasks which are likely to need to be repeated in the future - are often best delegated."

When answering this question consider situations that you may be involved in, as a vet, that will require you to think on your feet in stressful or pressurized environments. Vets need to be able to use their initiative, as this may prevent an animal from death or long-term suffering.

"It is important to be able to use your initiative as you may be presented with a difficult position or case that is out of your control and you will be required to set this right. You may have to devise alternative routes for treatment, or complete a task in a different way if the tools or assistance is not available."

Employers are typically interested in assessing how well co-workers and clients would respond to you if you were hired, and how you would interact with them. This is a situational interview question, and there is no wrong or right answer. One strategy for your response is to share an anecdote to demonstrate the motivational techniques you have used in the past.

"While at my previous company we had redundancies in the middle of an already understaffed project. The 5-person team I was in was demoralized and also needed to absorb the additional work from the departed staff. I took everyone on the team out for coffee individually. These one-on-one meetings were an opportunity to vent, but also created space for employees to share pain points. I shared all the potential roadblocks in a follow-up team meeting, and we brainstormed solutions together, including adjusting the timeline slightly. Because the team felt that their frustrations were acknowledged, there was no simmering resentment holding people back. Instead, the team felt enthusiastic and unified in a common goal. "

There are many other variations on this question and it is a very common interview topic. From the interviewer's perspective, the idea is to find out about the candidate's conflict management ability and general interpersonal skills.

"When dealing with conflict, I first listen hard to the other person or people on the other side of the issue to be sure I understand what their argument is, and try to determine their open-mindedness to hear another perspective. I then lay out my case and hear their response. I either sell them on my side, get sold on their point of view, or compromise to make both sides as sanguine as possible to move forward to a mutually agreeable outcome."

The interviewer wants to understand more about your career goals and how this position would fit into your grand plan. They care about your career goals because they want to hire someone who is motivated, proactive, and likely to stick around and work hard if hired. If succeeding in this role is important to you as part of your long-term career strategy, you are much more likely to perform well.

"Considering my studies and the process I will be undertaking to proceed in this career, I have long-term aspirations to remain in the veterinary industry. I see myself perhaps focusing on a specialist area, such as equine, but my success in the role is very important to me and I see myself having a long, happy veterinary career"

If your interviewer asks you to give an example of a time that you felt you went above and beyond the call of duty, they are not necessarily interested in the example itself. Instead, they want to ensure that you are the type of worker that will work hard to get the job done properly, rather than just to get the job done. Additionally, they want to know what your definition of 'going above and beyond' is. Because the interviewer is most interested in ensuring that you have the quality they are looking for, your answer should focus on that quality. In this case, you should focus on dedication and hard work.

"At my last job, I was given a project and the expectations for it, but I knew that the minimum requirements were not going to get the job done properly. I had to work weekends, but I did it how I knew it had to be done. That is how I define 'going above and beyond': doing what needs to be done and not just what is expected of me. "

This question is a situational-based question, asking you to answer as if you were the vet. In answering this question it is recommended that prior to your interview you research processes and procedures in relation to animal abuse so that you can show a knowledge and understanding of the role. This shows the interviewer that you understand the position and have researched the correct process that needs to be followed.

"My understanding is that every qualified vet has an obligation to protect the health and welfare of animals, and in this situation, I would report the suspected animal abuse to the appropriate authorities, even when such reporting is not mandated by law or local ordinance. Doing so is for the benefit of the animals, but there are often implications for people, as well."

This question has no wrong or right answer, as the interviewer is looking for your personal opinion on the question, and for you to explain your reasoning behind your answer. With this sort of question, you need to fully consider your response, alongside the role you are applying for.

"In my opinion, no, people should not have exotic pets. Exotic animals belong in the wild. They should not be captured, they should not be constrained. They are wild and beautiful and they should live and thrive in their own habitat. People don't want exotic animals to love and cuddle. They want them to show off their prestige, wealth, and position."

This question is a situational based question, asking you to answer as if you were the vet. In answering this question it is recommended that prior to your interview you research processes and procedures in relation to non-payment for treatment so that you can show a knowledge and understanding of the role. This shows the interviewer that you understand the position and have researched the correct process that needs to be followed.

"In this situation, I would strongly recommend the animal be treated and explain the need for this to the owner. I would try to ascertain why the owner does not want to pay, as it could be due to financial difficulty, in which case I would recommend a payment or deferred payment to aid the situation. Ultimately my goal would be to reach a solution that benefits the animal"

When talking about why you think a career in veterinary medicine is for you, it is okay to talk about how you have a keen interest in the profession and this is a great way to get the experience you need. Simply saying that you like animals is not going to impress the interviewer because it will automatically be assumed that if you are entering this field that you like animals. Be specific and honest with your response. The interviewer also wants to challenge your commitment to the career, so when answering the second part of the question consider fully other options relevant to the profession which could offer an alternative route to Veterinary School.

"I believe pursuing a career in Veterinary Medicine is right for me as I have ambitions to follow in the footsteps of my family, and continue the legacy they have created. I already have experience, which I have gained throughout my education and want to continue to learn and educate myself on the industry. Whilst I believe I will continue to apply to Veterinary School until I am successful if I had to choose an alternative career it would still be working with animals, but more than likely down a zoological route"

The interviewer is questioning your future career choices and wishes to know if there is an area of specialism, within the veterinary industry, which appeals to you. This question is often useful for an interviewer to understand your future career aspirations, and will likely assist in guiding you through this process to reach them (should you be successful).

"I have a strong interest in specialising in Equine Health, due to my passion for horses. I believe this to be the career route for me, and I intend to study hard to fulfil this dream. Equine Studies is a tough area to specialise in, however, I feel ready for the challenge"

This question is asking for your opinion, therefore it is recommended that prior to interview you research into laws that surround the use of live animals in schools, so that you have an understanding of the subject nature and outcomes. While there is no wrong or right answer here, considering the use of animals for study no longer happens, it is recommended to answer in favor of this change.

"I disagree with the use of live animals for study programmes and fully support the changes to the academic system to prevent this from happening. I believe that the use of synthetic materials and simulations is a far better method as it allows students to learn at their own pace with the ability to repeat a procedure as often as needed, and this eliminates the need for animals to be used"

This is an ethically based question and is requiring you to consider the dilemma, and how you would handle it. Many employers include ethical questions as part of their interview process and it can be tricky to determine how to best answer these types of questions. Medical school interviews are also known for their ethical questions to determine the interviewee's ethical decision making. It can be helpful to first review different ethical interview questions so you have a good sense of what these questions are like and then practice responding so you are better prepared in your interview.

"I do not condone cheating personally, and therefore if I saw someone cheating I would want to raise it with my teacher or someone senior at the school. I believe it is important to be honest however I would ask that the issue be dealt with anonymously so as not to affect my future studies or cause conflict within the class"

In order to be successful at Veterinary School interviewers will be looking for evidence to support your financial commitment to the course. When answering this question it would be beneficial to show how you intend to finance your studies, i.e monthly budget sheets, savings/investments, loans/grants. Interviewers are looking for individuals who can clearly show they have considered the financial aspect of the course.

"I am financially stable and able to fund my studies. I have set up a budget plan each month which incorporates my fee and also includes additional expenses such as study materials, books etc that I may need as part of my course. Sticking to my budget plan will ensure my finances are accurate and up to date"

Interviewers often ask this question in order to gain a better insight into your career and work history. This question is asking you to explain your previous experience, if you have any, and then explain what areas you have most enjoyed. Try to focus on skills and specifics here, and think of examples which could be transferable into your new role, as this will show you have an understanding and experience of how your past career can be utilized further.

"I have had experience working within a local veterinary surgery as a weekend assistant. My role was to support the veterinary surgeon during local surgery, assisting with preparation and paperwork prior to and following surgery. The most enjoyable part of this role was having exposure to various surgical procedures, which allowed me to learn processes and ask questions throughout."

If asked this question the interviewers are looking for more than just your command of the procedures and protocols of the job. They are also evaluating exactly what you consider good judgment to be- and what your priorities and assumptions are when you apply logic to a situation. The goal with these questions is to demonstrate how you are able to manage difficult situations and resolve them. This means that whatever the situation was that led to your use of good judgment or logic- the emphasis should be on your actions and their favorable results.

"I had a client come into the bank where I worked and request a small personal loan to "

When answering a question focused on conflict and differing opinions it is important to consider what the interviewer is looking for from your response. Generally, the interviewer is asking this question to gain an understanding of how you handle conflicting situations, but more specifically when it comes to your skills and experience within your profession. The main thing to remember is you are the expert in your field, and you must remain professional at all times, so try to get this across in your answer.

"If I was presented with a situation where a customer had differing opinions on the treatment of an animal I would listen to their opinion, showing I was understanding their concerns or reasoning, before explaining the correct and professional way of proceeding (along with the reasoning behind this choice). Best practice is useful to help customers understand decisions so I would ensure they fully understand the reason behind the choice being made, and would ensure I was professional at all times."

Working as a vet includes more than practice work, and you may be required to visit animals within their rural/natural environment. The interviewer is asking this question to ascertain if you have any experience working outside of a standard surgery. If you have not had this experience, be honest rather than untruthful, but ensure the interviewer is aware you would gladly take experience in this area.

"I have had experience working on a farm, as my family owns and runs a cattle farm where I spent a lot of my childhood growing up. Experience wise, my days were spent assisting with the cows, milking, cleaning etc, there was never ever work experience from a veterinary aspect, however I would watch and shadow the vets when they attended the farm, this helped me gain an incite into the industry and the role"

One of the most common questions asked during an interview process is to describe a specific difficult work-related situation that you have faced in your previous job and how you handled it. This interview question is asked in order to evaluate your communication skills, your ability to solve problems/issues and your conflict resolution abilities (i.e. analytical skills).Try to remember some of the difficult/hard work situations that you have experienced, your answer should illustrate your abilities to deal with difficult situations effectively.

"During a previous role I was responsible for the administration of development reviews for students. I had a difficult situation when I noticed that a supervisor was writing offensive and demotivating notes on the staff reviews. This was concerning to me and I was worried about mentioning it as this person was a senior member of staff. I let my manager know and the issue was highlighted and resolved without my involvement but I believe it was an important issue to have raised"

This question is commonly used in an interview process as working as a team and having disagreements is commonplace in a work environment. Given that indisputable fact, an important skill in almost any workplace is the ability to convince people to do something your way versus their way. Your interviewers will also want to make sure you go about doing this in a respectful and collaborative way. The 'my way or the highway' approach is usually not people are looking for.

"In my previous role, we followed a process each year where we had to manually pack and send about 2000 envelopes as a team. I realised that many of the items we were mailing could actually be found online and no longer needed to be sent in hard copy. Since we had been following the same process for years, I knew it would be tough to convince people to change things up. I first vetted the idea with my peers to get their feedback. After speaking with them, I took my research and recommended a different approach to the leaders of our team who agreed with my idea and the new process was implemented"

Working as a veterinarian requires consistent learning and development to remain abreast with current and future legislation and laws, as well as changes to processes and treatments. The interviewer is asking this question to ensure you are aware of the need for self-development, and the various methods of learning you will need to undertake to remain professional.

"I will not stop learning, even once I have qualified. I believe study sessions, courses and home learning will be essential for me to refresh my knowledge and skills when needed, but also for me to learn new information and procedures also."

This interview question is often intended to understand your view on the career and its perks. It is likely to be followed by the 'less appealing' part of the role. When answering this question it is recommended to show that you have a passion and general interest in the role, and be honest about the parts of the role that excites you.

"I think the most appealing part of being a vet, for me will be the ability to see the difference that the care I will provide will make in the lives of my patients and their owners, and in enjoying a career with a positive outlook."

Being a vet you will be faced with ethical and moral dilemmas that require tackling professionally, and therefore it is essential that you research into this to ensure that you feel comfortable with some of the common situations that may present themselves. Researching prior to interview will show the interviewer that you have taken the time to look into this area, and also have the knowledge and understanding to handle a situation professionally.

"I understand that veterinarians frequently encounter situations that are morally charged and potentially difficult to manage. I am sure that situations that involve euthanasia, end-of-life care, economics, and inadequate provision of care create practical and moral dilemmas. Ethical tension may be attributable to differences in beliefs regarding the moral value of animals, client and veterinary responsibilities, and deciding what is best for an animal."

This is a question that is asking for your personal opinion, therefore there is no right or wrong answer to this. The interviewer is looking for understanding that you are aware of the challenges that face the industry currently, and the potential impact this could have in the future. Prior to interview it is recommended to research into this question, as it is a common question to be asked.

"When I researched into the veterinary industry it seemed apparent that one of the major challenges the industry faces is for veterinary practices to keep on top of changing standards, emerging trends and new drugs, therapies and treatments in the field. The industry is ever-changing and therefore it is important that vets remain abreast with new legislation, laws and practices to continue to provide relevant services."

Interviewers often ask this question to assess your suitability and fit to the study programme. They are looking for you to critically analyze your skills and behaviors, and explain how you feel your best qualities will be of benefit to the course you are undertaking.

"I think I would be a good applicant for Veterinary school because I have excellent grades, which I feel indicate my intelligence, my dedication and drive to succeed. I also have strong communication skills, useful so I can speak to my clients and understand what's going on with their animals. I am motivated and confident, and have the drive and ambition to succeed."

A great veterinarian is held in the highest regard by animal lovers and pet owners. They provide much needed preventative and emergency care to beloved dogs, cats, horses, and other animals. This question is asking you to really think about "what makes a good vet" and list the main skills and behaviours you feel they need in order to be successful.

"what makes a good vet"

Working as a veterinarian requires consistent learning and development to remain abreast with current and future legislation and laws, as well as changes to processes and treatments. The interviewer is asking this question to ensure you are aware of the need for self-development, and the various methods of learning you will need to undertake to remain professional.

"I am aware that even when I am qualified the learning and development within my role will not stop. I understand that I will have to continue to study and follow updates to legislation and law, and see this as a positive thing as I will be continuing to gain new skills and knowledge."

The interviewer here is challenging your understanding and knowledge regarding the differing options available to vets (working in either a private or corporate practice) Prior to your interview it is recommended to complete some research on the difference between the two environments so that you have a full understanding of how they may differ. When answering this question, you should try and put yourself into the shoes of the vet, and focus on a business based response.

"I think one of the worst parts about working in a private practice is that the business is likely to be smaller, and privately owned. With this, the responsibilities that go with owning a small business are on your shoulders, you take responsibility for business income, and the success of the business personally"

This is often a difficult question to answer during an interview as the interviewer is asking you to provide a negative answer. It is better to focus on a task-based answer, rather than company politics or people. Consider making a list of tasks you think may be difficult for vets to complete (e.g putting an animal to sleep) and prepare yourself for this question.

"I've given this question some thought, and overall I think a career in Veterinary Medicine will be really enjoyable. If I had to think of one area I think may be challenging I would have to say the administrative tasks that follow as a result of surgery. Because working with people is my strength, I imagine the paperwork could be challenging."

To be a vet you obviously need to have an interest and love of animals. This question is likely to be used as an icebreaker to an interview, to put you at ease and start the conversation flowing. There is no assessment or grading to this answer so be honest.

"Personally I have a massive love for giraffes! As an animal, they amaze me, so graceful in the way they move and behave. The sheer size of them is unreal, and I have always had an interest in them. They are my number one animal for sure."

There is a saying that it isn't your mistakes that define you, but how you deal with them. If you get a question like this, don't feel as though you can't answer. Everyone makes a mistake, so be honest about it but then ensure that you explain what you learnt from the experience. Is there anything you would do differently for example?

"

Work experience is an important part of an interview and the interviewer will usually ask you to explain any experience you have had, either through your studies, or personally, within the industry you wish to enter. Be specific with your responses, and explain how the experience you gained will be valuable within your chosen career.

"I have completed work experience, whilst studying, within a local veterinary practice. I was allowed to shadow and watch the surgeon performing comprehensive surgery on the animals. I was not able to be a part of the clinical side of things, due to the need for accuracy and experience, however, it made me stronger, and more interested in the career. I felt able to handle the challenging cases, and was not put off by the blood/surgery."

This question is asked to assess your relationships with coworkers and how you manage your role within a functional team. Whereas other questions evaluate your fit with the required job duties, this job interview question targets your fit within the team structure and your attitude to work. It centers on the behaviors you demonstrate and how others feel your behaviors shape your work output.

"I think if you were to ask my previous employer to describe my work ethic she would say that I was motivated and keen to learn and progress my skills and experience. I was always asking for additional learning and development, not because I was struggling, but because I like to enrich my knowledge and learn and grow within my role."

When applying to Veterinary School you should have fully considered your options and have researched the school, course content and future career in detail. When asking this question, interviewers are looking for clarification that you have considered the pros/cons of the role and you will need to justify your reasons for choosing to proceed.

"Prior to applying for Veterinary School I fully researched my options for my future career choices and listed the entry requirements, pros, and cons for each course. I have always had a keen interest in pursuing veterinary medicine, but I made sure I read through reviews and researched fully before making my final decision. I feel this course is right for me as I have a love of animals and think any career which enables you to make a difference to both wildlife and common pets would be so rewarding"

Interviewers ask this question to gain a better understanding of your education and the challenges you faced during your time at school. When answering this question, think back to your school days and focus on a subject that you found tested your abilities the most, and was difficult for you to grasp. Interviewers want to know why you found it challenging and how you have improved in this area.

"When I was at school the one subject I really struggled with was Geography. I have always found it difficult to grasp this subject and my knowledge of the topic was limited and hard for me to understand. This was the one class I struggled with, and therefore I took additional studies outside of school to further my knowledge and prepare me for my exams."

This is a knowledge-based question, and so the interviewer is looking for you to demonstrate your understanding of the industry by asking you a specific question to test your skills. It is therefore essential that prior to your interview you spend some time focusing on the role, and the wider picture to prepare yourself for questions such as this.

"PETA defines Animal Rights and Animal Welfare simply. Animal rights mean that animals are not ours to use for food, clothing, entertainment, or experimentation. Animal welfare allows these uses as long as 'humane' guidelines are followed."

When answering this question you want to show the interviewer you have the people skills and problem-solving skills needed to help satisfy the customer. Showing that you understand and appreciate their concerns, and are willing to let them voice this shows empathy. Your answer needs to show that you can assess the situation, fix the problem, and have both the customer and the employer come out on top.

"At my last job, a customer came in cursing because they had been sold a product which did not meet their needs. I knew it was out of frustration so I didn't take it personally and I made sure the customer knew their concerns were being heard. I listened carefully and apologized. She was complaining about an item she wanted to return, however she didn't have her receipt. I explained that I wasn't able to give her a cash refund without the receipt, but that I could allow her to have the same amount in store credit. It ended up being a win-win situation for everyone."