How to Answer: What metrics do you measure your success as a Technical Support Specialist?
Advice and answer examples written specifically for a Technical Support Specialist job interview.
5. What metrics do you measure your success as a Technical Support Specialist?
How to Answer
Support centers measure calls per agent per period of time, # of closed tickets per 1st contact, and similar metrics. Your ability to provide your own metrics shows your understanding of the overall contact center business.