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Technical Support Specialist Mock Interview

Question 18 of 32 for our Technical Support Specialist Mock Interview

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Question 18 of 32

Name a time where you provided excellent customer service.

"I was working at a large company and one of the employees called our hotline, complaining about a problem with a computer application. Said employee was from the finance department and was having difficulty relaying the specifics of the problem. Since we were getting nowhere, I opted to visit his station instead to expedite the resolution of the problem. He thanked me profusely and since then, we've become buddies."

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How to Answer: Name a time where you provided excellent customer service.

Advice and answer examples written specifically for a Technical Support Specialist job interview.

  • 18. Name a time where you provided excellent customer service.

      How to Answer

      Before you give an example, think about what excellent customer service means to you. Does it mean making the customers happy? What skills are required?

      Answer Example

      "I was working at a large company and one of the employees called our hotline, complaining about a problem with a computer application. Said employee was from the finance department and was having difficulty relaying the specifics of the problem. Since we were getting nowhere, I opted to visit his station instead to expedite the resolution of the problem. He thanked me profusely and since then, we've become buddies."

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