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Sales Engineers Interview Questions and Answers
Question
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How do you handle a technical objection?
User Submitted Interview Answers
1.
I would try to see if it is my competency to solve it and do so, otherwise I would address the person in charge to help me with the situation and I would announce my manager if necessary.
2.
How do you handle a technical objection?
3.
As an opportunity to build a well more rounded technology base.
4.
Understand the details and come out with the solution.
5.
Going to the basic to explain the reason for changes.
6.
Try to come at it from there side. If someone is confused, there is a problem somewhere. Either way, work with them until they are happy with the product.
7.
Listen, wait to respond, Remain calm and not defensive? Meet the objection with a question in order to find out more? Restate the objection to make sure we agreed (communication)? Answer the objection?
8.
If the technical issue is within my understandign I respond to the client directly, else I get back to the manufacturer to understand the problem & respond to the customer in order to offer resolve the problem.
9.
Understand the origins of the objection & try to look for an alternative solution if possible for the part causing the problem.
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