How to Answer: The patient returns your paperwork incomplete, what do you do?
Advice and answer examples written specifically for a Patient Services Coordinator job interview.
12. The patient returns your paperwork incomplete, what do you do?
How to Answer
Patients can leave forms incomplete for many reasons. They don't understand the questions being asked of them or they simply don't feel they need to answer them. Regardless of the reason, this is where your customer service skills kick in. You may end up hearing their life story, in that case, you smile and nod your head. Hopefully, they just needed clarification on which box to tick and you can easily clarify. If the patient seems uneasy about talking with you about it ask if they would prefer to talk to the Dr. about it at their appointment or if they would like to talk to an available staff member about the form.
Written by Heather Douglass
Answer Example
"I noticed you left a few questions unanswered. Is there anything you had questions with?"
Written by Heather Douglass