MockQuestions

Patient Services Coordinator Mock Interview

Question 14 of 30 for our Patient Services Coordinator Mock Interview

Patient Services Coordinator was updated by on July 3rd, 2017. Learn more here.

Question 14 of 30

Describe a time you successfully resolved a conflict.

"I recently experienced a conflict with a patient. They were upset about their service and aimed their anger directly at me. It was very public, as the patient was loud and visibly angry. I was able to keep my voice calm and asked them to step into a more private area to discuss a resolution. I gained their trust and assisted them through their issue."

Next Question

How to Answer: Describe a time you successfully resolved a conflict.

Advice and answer examples written specifically for a Patient Services Coordinator job interview.

  • 14. Describe a time you successfully resolved a conflict.

      How to Answer

      When discussing workplace conflict in an interview be sure to never to speak poorly of any co-workers or say anything damaging about the organization. If it involves patients do keep confidentiality in mind. Be sure to finish your answer on a positive note.

      Written by Heather Douglass

      Answer Example

      "I recently experienced a conflict with a patient. They were upset about their service and aimed their anger directly at me. It was very public, as the patient was loud and visibly angry. I was able to keep my voice calm and asked them to step into a more private area to discuss a resolution. I gained their trust and assisted them through their issue."

      Written by Heather Douglass

    • Next Question