"I worked in a pharmacy in the past that was short-staffed and had just hired on two new pharmacy technicians. We didn't have a supervisor at the time, so things were very chaotic. There was some conflict between the pharmacy techs because no one knew what they were responsible for, and tasks were falling through the cracks and causing frustration. As the more senior technician, I asked if we could all sit down and talk about the workflow process so we could all get on the same page about who was responsible for what, how we could better communicate and work together to make the shift more seamless. I enjoy taking on a mentoring role, and I felt everyone had a lot of strengths to bring; we just had to regroup and set expectations so that each person knew their role in the pharmacy function. We were able to hold things together until they hired a supervisor for us a few weeks later."

It's normal to experience conflict in the workplace, especially when working with people daily. At the NHS, you will likely work with other technicians, pharmacists, admin staff, etc., so you must have well-developed interpersonal skills. Give the interviewer an example of a time you experienced conflict in the workplace and describe the situation, how you approached it or addressed it, and what the outcome was. Refrain from speaking negatively about past coworkers and focus on the positives of the situation.