"Occasionally, there may be an admin task I'm unsure how to complete because of new technology or a change in the process. In these cases, I would approach my manager or a peer I knew to be strong in this area and ask if I could shadow them or if they could take a minute to talk me through the step. I'm a quick learner, so if I'm shown something once, I usually catch on quickly and won't need additional support. I would never guess or "wing it" because that could cause serious harm to a patient. I would be honest and ask for assistance or additional training."

This question is less about your actual skill set and more about your attitude and approach when faced with a situation like this. In your answer, demonstrate a positive attitude and willingness to learn, your ability to self-help, acknowledge and speak up when you need help or are uncertain about something, and your ability to problem-solve or seek guidance from another team member. It's also beneficial to reiterate that you would never attempt something you weren't trained to do that could jeopardize the safety of a patient or organisation.