Tell me about a time you went above and beyond for a customer.

"During my apprenticeship, I met a customer who was chronically ill, and they were taking over ten medications a day, all at varying times. She lived alone, and I could tell that keeping her medications straight and when to take them was causing her a great deal of stress. She came in towards the end of my shift one day, and I asked her if she had a few moments to wait for me to get off work so that I could talk to her. I walked her through the store and helped her find tools like pill organizers with audio alerts and reminders so that she could get better organized. I stay in touch with her regularly and help her identify ways to assist her as I know that medication management can be very burdensome and I'm happy to help her any way I can."

"Each day, I try to deliver excellent customer service to all people I encounter, even if it's just a small gesture that will have an impact. For example, anytime I have an elderly patient come in or someone who is chronically ill, I make sure that they are familiar with all the benefits we offer that they would be eligible for, including automated refills and delivery services. When you aren't feeling well or can't drive, those services can relieve a significant burden for a patient, so I'm always looking for ways to improve their lives."