Tell me about a time you caught a medication error.

"Recently, I was filling a routine prescription, and I realized the colour and shape looked different than they normally did. I stopped and reviewed the container and label, which all looked accurate; however, my gut told me something was off. I used our electronic system to pull up the prescription with the image, and it did not match. I immediately took the container and label to the pharmacist and reported the situation. It turns out there was a mistake in labelling, and it was not the medication listed on the container. The pharmacist corrected it and ensured no other patients had received the wrong medication from that container. Anytime something seems off, it's important to stop and look into it further and to report those situations immediately to prevent injury to patients."

Pharmacy technicians at the NHS have many important responsibilities, including managing inventory, processing prescriptions, and working with sensitive information. Accuracy is critical in this role to ensure patients are safe and not taking the incorrect medication or incorrect dosage of a medication. Consider a time you caught an error in the inventory, drop-off, dispensing, or pick-up process, for example, and share that with the interviewer. Provide insight into how you discovered the error, what steps you took to rectify it, and the outcome. Use this opportunity to highlight your ability to pay close attention to detail, think critically, and problem-solve.