"It frequently happens that a patient calls in or comes in for a refill, and they have none remaining. It can be very stressful for patients, so I always reassure them that I'm there to help and we will get it figured out as quickly as possible. I let them know that we will have to call their general practitioner to get the prescription renewed, and I give them a time frame of when to expect that to be done. I will also ask if they are completely out of their medication or if they have a couple of days left so that I know how urgent it is to get a response from the doctor's office. If it's appropriate, I also educate the patient on what to do in the future to avoid running out of their medications."

This situational question allows the interviewer to better understand how you interact with patients and how you would solve a problem that you may encounter frequently as a pharmacy technician. Walk the interviewer through the process you would follow as far as gathering information and contacting the appropriate provider to help them renew the prescription as quickly as possible. Soft skills, like communication and compassion, can also be demonstrated effectively in your response by describing how you would interact with the patient in the process.