NHS Band 4 Pharmacy Technician Mock Interview
Master 30 NHS Band 4 Pharmacy Technician interview questions covering clinical checks, medicines management, and patient safety.
Question 16 of 30
How would you respond if a customer asked you a question that you didn’t know the answer to?
How to Answer
Entry Level
Experienced
Community Answers
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
As a pharmacy technician, you will likely run into a situation where you're unsure how to answer a customer. The interviewer wants to discover more about how you would react under pressure and when you lacked the knowledge necessary to answer a question. Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the customer timely. Give an example of how you self-help and track down information or how you've found the appropriate person to ask. Telling a customer, "I don't know," or "that's not my department," or guessing the answer, especially regarding medication, is never appropriate, and the interviewer wants to learn more about your customer service skills and problem-solving approach.
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"As a newer employee, I would have a lot to learn, so I'm sure I will run into a situation where I cannot immediately answer a customer's question. I would be honest with the customer and let them know that I needed to step away to find that information for them. It's important to give accurate information to customers, especially when it relates to their medications. I would never make up an answer and would try to self-help with my available resources, and if I could not locate the answer timely, I would reach out to a colleague or manager to assist."
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"The customer experience is always my top priority, so if they asked a question to which I didn't know the answer, I would reassure them that I would find the answer for them and help them resolve the issue as quickly as possible. If I knew it would take me some time to track down the answer or information, I would ask them if they had time to hold while I looked, and if they didn't, I would take their information down and get back to them timely. Follow-up is also important to me, and if I committed to finding an answer and getting back to them, I would ensure that I did."
Write Your Answer
0 - Character Count
Unlock All 30 NHS Band 4 Pharmacy Technician Questions
Unlock expert responses to NHS-specific clinical scenarios and technical competencies.
Get StartedJump to Question