What are some qualities you feel all people working in customer service should possess?

"I think one of the most important skills to possess is compassion for others. It's critical that you can empathize with a patient who is in pain or not feeling well and who may not be treating you as kindly as you'd like to be treated. As a pharmacy technician, you can't take that personally and must always maintain professionalism and kindness. Next, I would say attention to detail is important as you answer the phone, take messages, process electronic transactions, and communicate with the customer or patient. Lastly, the ability to communicate effectively by actively listening and relaying your message to the customer in a way that they understand is also critical."

The NHS exists to serve the citizens by providing compassionate, quality care. As a pharmacy technician, you will likely interact with pharmacists, general practitioners, patients, and the general public on a regular basis, so you must possess strong interpersonal, communication, and customer service skills. Describe some of the specific soft skills that you feel are important for a pharmacy technician to possess and be successful in the role.