"I always try to keep an open mind when receiving feedback from peers, managers, or patients. Healthcare is a stressful environment, so if someone is overly critical or gives me feedback in a rude manner, I try to set my feelings aside and not take the comment so personally so I can better understand the feedback itself. This allows me to look at the root cause of the feedback, especially if it's negative, so that I can make adjustments or correct an issue. For example, if a patient comes to me yelling about the wait time in the office, it's not directed at me, and their complaint and frustration of sitting and waiting for an hour is valid. Instead of getting upset, I look for ways to problem-solve, improve the situation, or resolve the complaint. If the feedback comes from peers or managers, I'm always receptive to learning, finding new ways of doing things better, and accepting their coaching. I appreciate regular feedback because I want to know how I'm doing in real-time and understand what I'm doing well and what I need to improve on."