"While being a medical secretary can often be chaotic and fast-paced, it's important to remember that you're often the first person a patient sees or speaks to. First impressions are important and can often be a factor in a patient's decision to return, leave positive reviews, or refer friends. Even when things are hectic, I keep a positive attitude and smile as I greet and interact with patients, making sure they never feel they are a burden or that I'm frustrated with them. I'm pleasant and personable and go out of my way to assist them. For example, when they are leaving the office, I make sure I touch base with them to see if they want to schedule their follow up-appointment and to make sure they have all their documents and doctor's orders if they need them so they don't make multiple trips or have delays in their treatment. Lastly, if a patient asks me for help with a task that's out of my scope of work, I make sure that I find the right person to assist them."
