What experience do you have scheduling appointments?
First, give an overview of your experience with scheduling appointments and include the types of settings (office, call centre, hospital, etc.) you've worked in. Describe the diversity of the patients or groups you've provided scheduling services for to showcase your ability to work with people of all ages, races, and socioeconomic statuses. You can also discuss the volume of appointments you schedule in a day or week to give the interviewer an idea of the size of the office you support as well as the pace of the environment.
"In my last role at the hospital, scheduling appointments was one of my core responsibilities. I answered the phone, checked our office email to look for appointment requests, took walk-ins, and scheduled follow-up appointments in person for those being seen and needing to come back. I would schedule appointments with the general practitioners, manage the cancellation list, and call patients to confirm appointments for the next day. Part of my job was to use my best judgment if we had a walk-in or a patient called urgently requesting to be seen. I could determine whether to fit them on the schedule, put them on for another day, or refer them to someone else. As far as appointment scheduling software goes, I have experience with iinsight and Trafft."
