How to Answer: As part of our NHS Constitution, we're committed to "working together for patients." How do you promote teamwork and collaboration in the workplace?
Advice and answer examples written specifically for a NHS Band 4 Medical Secretary job interview.
2. As part of our NHS Constitution, we're committed to "working together for patients." How do you promote teamwork and collaboration in the workplace?
How to Answer
The NHS leadership team promotes collaboration and teamwork as core values. As a medical secretary on the team, you will work alongside clerks, nurses, nursing assistants, physicians, and other clinical care providers. When healthcare team members work together for the good of their patients, the quality of care and outcomes improve significantly. Think about ways you support other staff. Describe how you promote teamwork and collaboration in the workplace and support these core values.
Written by Jaymie Payne on January 11th, 2023
Answer Example
"Effective communication is critical when working in healthcare teams. To avoid frustration or delays, it's important to communicate updates and changes promptly. For example, if there are patient cancellations or the computer systems are down, you must ensure everyone has that information so you can work together to overcome the obstacle and avoid more hardships. It's also important to collaborate to ensure patients have a good experience and receive the care they need. When a patient calls in, and I take a message, I must follow through with the appropriate team members to ensure we get back to that patient with the information they need or perhaps a refill that needs to be called into the pharmacy. We all rely on one another to ensure our office functions smoothly, and that requires everyone to work together and be willing to help one another achieve common goals."
Written by Jaymie Payne on January 11th, 2023