"Effective communication is critical when working in healthcare teams. To avoid frustration or delays, it's important to communicate updates and changes promptly. For example, if there are patient cancellations or the computer systems are down, you must ensure everyone has that information so you can work together to overcome the obstacle and avoid more hardships. It's also important to collaborate to ensure patients have a good experience and receive the care they need. When a patient calls in, and I take a message, I must follow through with the appropriate team members to ensure we get back to that patient with the information they need or perhaps a refill that needs to be called into the pharmacy. We all rely on one another to ensure our office functions smoothly, and that requires everyone to work together and be willing to help one another achieve common goals."