How often do you update patients' contact information?
"It's critical to have up-to-date contact information for patients, so I always verify this information each time they visit the office. If we don't have an accurate phone number or address, we may not be able to relay important medical information or confirm or change upcoming appointments. Now that patients can keep their information up to date online, outdated information has decreased, but I still review their information each time they come into the office. If they don't come in often for appointments but call in for refills throughout the year, I will check the computer to see when it was last updated, then review their information with them to make updates where needed."
The NHS must have the most up-to-date information on their patients, including addresses, phone numbers, and emergency contacts. The interviewer wants to hear that you verify this information with patients regularly and update their files accurately and promptly. In your response, discuss how often you update the patient's information and explain that you understand the importance of this practice.
