"I always acknowledge the person approaching me for assistance. Even if I'm in the middle of a task, if someone approaches my desk, I acknowledge them, smile, and either stop what I'm doing to assist them or let them know I will be with them in just one moment. It's important not to ignore people and to reassure them you will be happy to assist them as quickly as possible. I also assist people promptly. For example, if I take a call and need to research or track down information, I do not leave that person on hold unnecessarily. Instead, if I know I need time to find the answer and get back to them, I offer to take their name and number to return their call as soon as I have what they need. I always follow through, doing what I say I'm going to do."
