"If I have to call a patient and relay a lot of information, I first prepare them by letting them know I have several things to discuss, and I encourage them to grab something to write with and give them time to do so. I speak slowly and clearly and use plain terms as often as possible, limiting the use of acronyms or medical jargon to help them better understand the information. I take pauses to answer questions or repeat information, and if they have a question or concern for a nurse or other team member, I'll take their request and give that to the appropriate person for follow-up. Lastly, if they would like me to send an email with the information, mail them a copy of the literature or have a copy at the front desk for them, I will prepare that to reinforce the information I'm sharing."
