Describe a bad customer experience you have had in the past and how you handled it.

Focus on your problem-solving skills. You want to appear confident in addressing problematic situations like angry customers, the copier breaking down, or the fire alarm going off. Be prepared to share an example of how you noticed, addressed, and resolved an issue, no matter how minor it may sound. The interviewer does not need to hear that you saved the world; they just want to know you can process issues and find a way to address them.

Don't tell the interviewer that you've never encountered a problem before. We all have. Even if the only example you can think of seems like a little thing to you, focus on your problem-solving process.

"When I was front office receptionist, an angry customer barged through the front door, and I was in their line of fire. At that time, I was not privy to much confidential information, and she was ready to walk into the office and find her Account Representative. I remained calm and professional and asked her to please take a breath and let me help. She allowed me to do this, and I figured out who her Account Representative was. I asked her to please have a seat and let me get her a coffee or a bottle of water while I located the individual. She complied, and I tracked down her Account Representative. Luckily, he was in his office and came to the front to get her. It was a bit scary because she was VERY angry at first, but I was able to calm her enough to avoid a major issue."