Insurance Assistant Mock Interview
Excel in your Insurance Assistant interview with 32 questions covering policy processing, client service, and claims support.
Question 9 of 32
Tell me about a time when you missed some important details in a report. What happened?
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Emily McMannes is an organizational leader with 20 years' experience interviewing and hiring a variety of candidates in both a global organization (AstraZeneca) and a university environment (Texas A&M University).
The interviewer wants to know that you can acknowledge mistakes and/or faults without placing blame somewhere else. Everyone makes mistakes, and they want to know you understand that it happens occasionally. If you don't have an example from a report specifically, that's ok. Instead, give an example of a different mistake.
Emily McMannes is an organizational leader with 20 years' experience interviewing and hiring a variety of candidates in both a global organization (AstraZeneca) and a university environment (Texas A&M University).
Focus on a small mistake, and spin it in a positive direction.
Emily McMannes is an organizational leader with 20 years' experience interviewing and hiring a variety of candidates in both a global organization (AstraZeneca) and a university environment (Texas A&M University).
Avoid saying you completely botched a report that cost the company 12M. Keep it positive!
Emily McMannes is an organizational leader with 20 years' experience interviewing and hiring a variety of candidates in both a global organization (AstraZeneca) and a university environment (Texas A&M University).
"At my previous company, I was relatively new and not as familiar at XX report as I should have been. I missed including the XX in the report, and my supervisor pointed it out to me. I was grateful to him for pointing out my mistake and made sure I would know better in the future!"
Emily McMannes is an organizational leader with 20 years' experience interviewing and hiring a variety of candidates in both a global organization (AstraZeneca) and a university environment (Texas A&M University).
"I don't have a specific example about detailed reports, but at my previous company, I didn't realize I was supposed to reconcile travel reports. My supervisor came to me and asked why it was not being done. All I could do was apologize and say that I didn't realize. He was understanding and even offered me additional training so I could do it properly in the future."
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