Excel in your Insurance Assistant interview with 32 questions covering policy processing, client service, and claims support.
Question 14 of 32
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Emily McMannes is an organizational leader with 20 years' experience interviewing and hiring a variety of candidates in both a global organization (AstraZeneca) and a university environment (Texas A&M University).
The interviewer wants an answer that does not place blame. Explain the situation without playing the "blame game."

Emily McMannes is an organizational leader with 20 years' experience interviewing and hiring a variety of candidates in both a global organization (AstraZeneca) and a university environment (Texas A&M University).
Focus on what you did wrong. Suggest that perhaps the person in the previous position was not trained themselves, or they quit without notice before you took the job.

Emily McMannes is an organizational leader with 20 years' experience interviewing and hiring a variety of candidates in both a global organization (AstraZeneca) and a university environment (Texas A&M University).
Never say that "well, so and so goofed up and didn't tell me any better." Keep it positive!

Emily McMannes is an organizational leader with 20 years' experience interviewing and hiring a variety of candidates in both a global organization (AstraZeneca) and a university environment (Texas A&M University).
"In a previous position, I was thrown into a role where the person who held it last had quit with no notice. The company needed to scramble to find an appropriate person to fill the position. There was quite a learning curve, and I did several things wrong to start. I asked supervisors and co-workers questions, but in many cases, they didn't even know the proper way to handle a given task, as it was not part of what they did daily. With a lot of support and understanding from my team, I was able to work out everything I didn't know pretty quickly! By the time I left, I was able to train my replacement."

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Written by Emily McMannes
32 Questions & Answers • Insurance Assistant

By Emily

By Emily