What type of documents, and in what formats, have you generated in the past?

Focus on what you know. For instance, if you have extensive experience in MS Office or have a certification in Excel, highlight that. Also, if you have Insurance specific experience, let them know what systems you used. Be sure to state that you are quick to learn any technology you are unfamiliar with and would welcome any training that could be offered on any programs you are not familiar with.

Avoid sounding as if you are not capable of mastering new technology. Flexibility is key, and that means you need to show that, even if you don't know something, you're willing to research to figure it out.

"When I was with XX company, I formatted documents in MS Office Suite daily and utilized company insurance-specific software including (describe)."

"Although I have not been in an insurance environment, in my position as a volunteer with the school board, I created flyers for events and utilized MS 360 to communicate with board members and other volunteers."