IT Support Mock Interview

Master 25 IT Support interview questions covering troubleshooting, customer service, and technical scenarios.

Question 24 of 25

What does USB stand for, and what are some common USB components?

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William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.

This question has two parts. It first asks for a definition, followed by examples of the concept. During an interview, you should pay strict attention to the questions you are asked. This will enable you to provide a correct answer and to answer the question completely. Many candidates will begin to formulate the answer in their mind even before the interviewer is finished asking the question. This can be dangerous in that you may miss parts of the question and possibly answer incorrectly. Another good practice is to pause 2 to 3 seconds after the interviewer has finished asking the question before you begin to answer it. This will ensure that you do not 'step on' the interviewer's questioning and that you have taken the time to understand the question thoroughly.

William Swansen

"USB stands for Universal Serial Bus. The current USB version is 3.0. Some common USB components include memory sticks, external disk drives, audio peripherals, and any other device you need to connect to the computer externally."

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25IT Support Interview Questions & Answers

1.What is your definition of customer service, and what steps do you take to ensure you are providing exceptional service?

2.What motivated you to pursue a career in IT technical support?

3.Why did you apply to our company as opposed to other organizations?

4.What process do you use when troubleshooting IT issues?

5.In your opinion, what is more important for this job; technical knowledge or customer service skills?

IT Support Mock Interview

What does USB stand for, and what are some common USB components?

25IT Support Interview Questions & Answers

1.What is your definition of customer service, and what steps do you take to ensure you are providing exceptional service?

2.What motivated you to pursue a career in IT technical support?

3.Why did you apply to our company as opposed to other organizations?

4.What process do you use when troubleshooting IT issues?

5.In your opinion, what is more important for this job; technical knowledge or customer service skills?

6.Can you define the term 'BIOS' and describe how it is used in a computer's operations?

7.What experience do you have that has prepared you for a job in IT technical support?

8.What are the common hardware components of a desktop or laptop computer?

9.Can you define RAM and ROM and discuss how they differ from each other?

10.What components would you check if the audio is not working on a computer?

11.What is something unique that you can contribute to this job that someone else may not be able to?

12.What information do you request from a customer when they complain that their computer is running slow?

13.What are device drivers, and why are they important?

14.Can you name the latest computer processors you encounter in your client's equipment?

15.How long does it typically take you to resolve a common IT support ticket?

16.Can you describe your typical workday as an IT support specialist?

17.Which operating systems are you comfortable working with?

18.What lights are common to most modems, and what do each one of them indicate?

19.What problem-solving tools do you feel are mandatory for your work as an IT support specialist?

20.What have you learned from one of your mistakes while working as an IT support specialist?

21.When working with device managers, what does a '?' sign indicate?

22.What is meant by a 32-bit or 64-bit processor? Which is more common in today's CPUs?

23.What are 'A' and 'MX' records, and how are they different?

24.What does USB stand for, and what are some common USB components?

25.What are hard-disk partitions, and why would you partition a disk?