The interviewer wants to hear how many total years of experience you have. Begin by sharing how many total years you have held the title of Housekeeper. Next, share how many years of cleaning experience you have in addition to this. You may have janitorial experience, residential experience, or commercial experience to add.
Housekeeper Interview Questions
How long have you been a Housekeeper?
"I have been in the cleaning industry, both commercial and residential, for the last 15 years."Rachelle's Answer
This is a good answer, and it's great that you mentioned both commercial and residential.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
How reliable are you?
Housekeepers must be relied upon to arrive to work punctually each day for their scheduled shift to ensure the next round of guests have a cleanly and prepared room upon arrival. And, interviewers want to hear that you understand this and can rise up to meet this expectation! Begin by sharing that you understand a housekeeper must be reliable, and share what steps you have put into place to ensure you are reliable. Explain if you have your own vehicle and how early you try to arrive at work for each shift. Next, share that you will carry through on arriving to work for each scheduled shift, and you will only miss work in the event of an emergency.
"I am completely reliable. I have worked overtime several times when others have called out. I will always volunteer to cover additional shifts. I usually arrive to work at least 15 minutes early, sometimes even 30 minutes."Rachelle's Answer
You sound incredibly reliable, which any interview will love to hear.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Do you have reliable transportation?
It is essential that housekeepers are able to arrive at work on time each day they are scheduled to work, and the interviewer wants to hear that you are prepared to meet this expectation. Go ahead and share how you plan to get to work each day, and mention what types of backup plans you could utilize if your transportation fell through for the day to still arrive at work on time. You might mention riding your bike, taking a cab, getting a ride from a friend, or walking when feasible.
"Yes, I have a new car."Rachelle's Answer
To the point, and straightforward - good response.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What do you dislike about housekeeping?
Most of us have aspects of our job that we dislike, and it is okay to share yours! The key is ensuring you keep a positive attitude and are always willing to handle the disliked component of the job. Go ahead and share your dislike mentioning that you know it is an important part of the role and will always complete this part of the job with a positive attitude to help the whole housekeeping team. You might say something like this, "I like almost all parts of being a housekeeper. If I had to pick one area that I dislike, I would probably say that I dislike when guests are disrespectful and leave rooms in a complete state of disarray. It comes along with the territory, and I always clean these rooms back to their original state keeping a positive attitude while doing so. I just wish guests would be more respectful."
"I like almost all parts of being a housekeeper. If I had to pick one area that I dislike, I would probably say that I dislike when guests are disrespectful and leave rooms in a complete state of disarray. It comes along with the territory, and I always clean these rooms back to their original state keeping a positive attitude while doing so. I just wish guests would be more respectful."
"I dislike it when others aren't as excited to clean something to make it look beautiful. I always try to motivate my team members!"Rachelle's Answer
It's wonderful that you try to motivate your team members! What do you do to attempt to motivate them?Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
How many times were you late for work at your last job?
Hopefully none! If you were never late, that is great! Simply share that you were always punctual. If you were late due to circumstances beyond your control, that is okay too! Simply share that you always try to leave a few extra minutes early to ensure you have enough time to get to work, but there was a day when something out of the ordinary happened (flat tire, traffic was at a standstill on the interstate, etc...). Then, share what steps you took to ensure you got to work as quickly as possible! Finally, if you were frequently late to work, it is essential to share this as it may come up in a reference check. Be sure to explain why you were late as well as what steps you have taken to ensure you can commit to being on time every day in a new position.
"Zero. Never."Rachelle's Answer
Good for you! What is your secret to always arriving on time?Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Do you have previous experience as a Housekeeper?
This one should be easy! Go ahead and share any experience that you have listing the company name, your job title, how long you worked there, and your day-to-day duties. As an added bonus, share your favorite part of each role. It will allow the interviewer to see that you truly enjoy housekeeping work. If you do not have any experience, it is no problem! Simply share that you do not have experience as a housekeeper, but you look forward to learning the ropes!
How would others describe you?
We recommend always sticking with professional relationships when answering this question. If the interviewer has not already asked how your coworkers view you, immediately dive into their perceptions of you! The kudos you have received from your teammates and the handwritten thank you notes you have received following baby showers for co-workers all give you hints about how to answer this question. Think about all of the positive things your co-workers have mentioned to you along the way. Now is the time to share them! Pick 2-3 encouraging things these people have said about you, and share them openly. Maybe that baby shower thank you note mentions your caring attitude. Perhaps your teammate thanked you recently for always working so hard to achieve goals you are working on. Positivity is key! What if you have already talked about your coworkers' perceptions? No problem! Talk about how your past managers have viewed you using the same technique!
How long do you see yourself as a Housekeeper?
The interviewer wants to hear that they will be investing in a person who will be a housekeeper for a longer amount of time. Tell the interviewer that you look forward to being a housekeeper, and you plan to work as a housekeeper for the foreseeable future.
"I will always see myself as a professional housekeeper. However, I am striving to become a supervisor or into the management level to help others achieve their best performance in housekeeping."Rachelle's Answer
It's great to have clear direction in your career. If you choose this as your answer, be sure that the role for which you are interviewing allows this opportunity for growth.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What do you know about our company?
With any job interview, it is crucial to understand the organization you are applying to. We recommend visiting the company website to learn key information and even fun facts. When asked this question, be prepared to list 3-5 facts that you learned from the website. Consider providing the mission statement, number of company locations, or when the company started.
Are you a detail-oriented person?
Absolutely! Housekeepers must be detail-oriented to ensure rooms are properly cleaned. If you have previous housekeeping experience, share a time when you caught a cleaning detail in a room that others may have missed. Discuss if you found socks or jewelry left in a dresser or under the bed. Mention if you found someone's personal belongings behind the TV. Or, share if you found valuables left in the safe. Your example will help the interviewer see your detailed nature. If you do not have previous housekeeping experience, share an example of something you have done that required great detail. Think about projects you have done around your home, errors you have caught at work, or events you have planned down to the finest of details.
"Yes, I am detailed-oriented and sometimes too much! I clean each area top to bottom; therefor, you do not miss any detail. I dust first, vacuum last- If you vacuum first when you dust, you might have to vacuum twice! As well as starting at the top of a room - air vents, ceiling fans, and light fixtures. Most others seem to miss these areas."Rachelle's Answer
It sounds like you are incredibly detailed, and you know exactly what you are doing!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Are you good at multitasking?
Housekeepers need to multi-task to ensure they have every space cleaned prior to guests arriving for a stay, and the interviewer wants to hear that you can meet this expectation. Think about a way that you are really good at multi-tasking. Are you able to cook dinner, watch the kids, and plan your weekend activities at the same time? Are you able to do laundry, chat with a friend, and pick out a new outfit online all at the same time? These personal examples are great for answering this question! When asked, mention that you can multi-task well, and share your example!
"Yes, I always have multiple tasks going at the same time. Such as doing the laundry and cleaning the kitchen at the same time."Rachelle's Answer
Multitasking is an important quality, especially when there are many tasks due all at once. Good example.Was this answer helpful? Yes (1) or No (1)Thank you, your vote helps us display the best answers.
What do you enjoy most about housekeeping?
The interviewer wants to hear that you are passionate about some aspect of the housekeeping role. Your passion will help the interviewer understand that you will be employed for an extended period of time and keep you interested in the position. What is your favorite part? Do you enjoy knowing that you are being hospitable to travelers? Do you enjoy knowing that you are responsible for creating a positive environment for people who are passing through? Perhaps you enjoy that you get to work fairly independently throughout the day. Or, maybe you enjoy working in the industry for a specific reason. You may even share a specific task that you enjoy most about the job. Sharing an honest candid answer will allow your passion to automatically come through for the interviewer.
"I enjoy making people happy. And that starts with having a clean area regardless of where it is—an office, a home, a hotel room, gym, lobby, etc."Rachelle's Answer
You are very right! A fresh, clean space can change anyone's mood and perspective!Was this answer helpful? Yes (1) or No (0)Thank you, your vote helps us display the best answers.
How well do you work on your own?
Housekeepers work independently for much of their day, and interviewers want to hear that you will thrive in this environment. Begin by telling the interviewer that after proper training you will be comfortable to perform all duties on your own without much direction. Then, mention how much people interaction you require during the day. Are you able to meet the expectation of working independently for most of the day?
"I work very well independently as well as a team player, After just a few months of working I was promoted into the swing lead because management noticed I do not need direct supervision and handle all tasks correctly."Rachelle's Answer
This promotion must have felt very good!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
How energetic a person would you say you are?
Be candid and share openly how energetic you are. The interviewer is simply trying to learn more about your personality and how you will fit into their existing team. The key is that you have a positive attitude whether or not you are an energetic person. You might say something like this: "I like to be a positive person and encourage my peers and work. I tend to be a go-with-the-flow person ensuring that I work hard. I typically am not a peppy personality. Instead, I like to have a smile on my face and have meaningful conversations when opportunities arise."
"I like to be a positive person and encourage my peers and work. I tend to be a go-with-the-flow person ensuring that I work hard. I typically am not a peppy personality. Instead, I like to have a smile on my face and have meaningful conversations when opportunities arise."
"I feel I am very energetic. My last supervisor commented on me being full of positive energy!"Rachelle's Answer
Excellent response! You sound energetic, indeed!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What makes you the best person for this job?
Talking about ourselves in this way can be challenging. We recommend reaching out to a few colleagues, family members, and friends. Ask them for their opinion. You'll probably be surprised at the consistency in their responses! Their answers will give you insight into how to answer this question. Tell the interviewer what sets you apart, and explain how your co-workers, family members, and friends have encouraged you with your gift in this area.
"I love to provide a clean and safe environment for residents and guests. I feel this is the foundation for keeping customers happy and satisfied."Rachelle's Answer
This is a strong foundation, indeed! Very good answer - nice and clear.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Are you a trustworthy person?
Why did you leave your last position?
Tell me about a time when you were criticized for your work. How did you handle it?
What is your ideal working environment?
Can you give me some examples of health and safety procedures you have used?
What house chore do you dislike doing?
Have there been times when you have been asked to perform duties that were not in your job description? What did you do?
What has been your greatest accomplishment at work?
What knowledge do you feel is required for a successful housekeeper?
What do you think are the most important skills for a housekeeper?
How would you handle a client who was angry or upset about something?