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Ushers are also known as Ticket Takers, Lobby Attendants, Amusement Attendants and Entertainment Attendants. An Usher can find employment most commonly in movie theaters, sports venues, churches, amusement parks, and a variety of live entertainment venues.
An Usher should be able to handle many hours of standing during each shift. It is a physically demanding job that requires one to be physically fit. A lot of walking may also be required depending on the venue where the Usher is employed.
Problem solving is part of an Usher's role. Being able to anticipate potential customer issues is very important. Disputes over seating, over-drinking and seat-kicking can occur. Usher's should be able to handle large crowds of people without becoming overwhelmed.
An Usher is a customer-service based position so one must be able to handle public inquiry including customer disputes and general questions.
Compassion is required as an Usher will often encounter patrons with physical disabilities who may need assistance reaching their seat. Elderly patrons may also need additional care to find their seats and the exits in events where lighting is dim. Depending on the venue, some Ushers may be required to assist with cleaning up after the event wraps up.
Formal post-secondary education is not required to be an Usher. Depending on the venue, some roles may require the employee to be of legal age in their State. Any education related to hospitality and customer service can be an asset.