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Top 25 Usher Interview Questions

Question 1 of 25
In your opinion, what matters the most to a ticket goer?
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Question 2 of 25
Tell me about your experience.
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How to Answer
Review the job posting before the interview to familiarize yourself with the duties involved in this role.

Answer this question by providing examples of past customer service experiences in a professional, volunteer, or alternatively educational (i.e., university) setting, while mentioning some of the duties involved (as per the job posting) performed in other positions, should you have such experience. This will demonstrate you already have the required experience for this role.

Answer Example
"While in university, I worked as a (X position tile) for (X company), where I was responsible for (X relevant duties as per the job posting). I also worked as (X position title) for (X company) upon graduation from university, where I was responsible for (X relevant duties as per the job posting)."
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Question 3 of 25
How would your former employer describe you?
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How to Answer
Always review the job posting before an interview to familiarize yourself with the personality traits the employer is seeking. Answer this question by mentioning some of the familiarity traits listed by providing an example in a professional setting.

Answer Example
"My former employer would say that I am a very hard worker, that I have excellent communication skills and that I am extremely customer-oriented."
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Question 4 of 25
How do you handle stressful situations?
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How to Answer
Tell the interviewer what you do to handle situations calmly despite the high stress level by providing an example of your experience to support your position.

Answer Example
"I always remain calm and look for ways to be more efficient. For instance, if there is an unexpected deadline, I will determine what can be done to ensure the deadline can be met, I will write down the steps to take to ensure successful completion and will delegate a few tasks if necessary. In brief, I am always ready to adjust my approach because stressful situations are bound to occur in a professional environment."
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Question 5 of 25
How do you, or would you, deal with unruly customers?
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How to Answer
Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times.

Answer Example
"I do not recall such an experience, however in such a situation I would remain calm and professional as I must ensure to adequately represent the company at all times. I would calmly listen to the customer so he/she has a chance to be heard, and then would do my very best to assist him/her in a timely fashion. Should I be unable to solve his/her issues, I would immediately get in touch with my superior, or a more experienced colleague should my superior be unavailable."
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Question 6 of 25
How would you define great customer service?
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Question 7 of 25
What is your greatest weakness, and what are you doing to improve it?
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Question 8 of 25
What is your greatest strength, and how does it, or will it, help you as an Usher?
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Question 9 of 25
Why are you the best candidate for us?
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Question 10 of 25
What would your previous supervisor say about your attendance and punctuality?
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Question 11 of 25
How are your communication skills?
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Question 12 of 25
What are your career goals?
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Question 13 of 25
Why do you wish to work as an Usher for our theatre?
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Question 14 of 25
Why do you feel an Usher's job is important?
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Question 15 of 25
Name a time when your patience was tested, and how you kept your emotions in check.
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Question 16 of 25
Provide an example in which you resolved a dispute or concern.
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Question 17 of 25
What excites you the most about this position?
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Question 18 of 25
Tell me about your customer service skills.
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Question 19 of 25
Do you consider yourself a people person?
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Question 20 of 25
Provide an example when your ethics were tested. How did you react?
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Question 21 of 25
Are you available to work overtime, evenings, weekends, and holidays?
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Question 22 of 25
Provide an example of a time when you assisted a customer with a special need, or alternatively how you would assist such a customer.
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Question 23 of 25
What do you know about our theatre?
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Question 24 of 25
How many hours a week can you work?
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Question 25 of 25
How do you feel about wearing a uniform?
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About Usher

February 6th, 2017

Ushers are also known as Ticket Takers, Lobby Attendants, Amusement Attendants and Entertainment Attendants. An Usher can find employment most commonly in movie theaters, sports venues, churches, amusement parks, and a variety of live entertainment venues.

An Usher should be able to handle many hours of standing during each shift. It is a physically demanding job that requires one to be physically fit. A lot of walking may also be required depending on the venue where the Usher is employed.

Problem solving is part of an Usher's role. Being able to anticipate potential customer issues is very important. Disputes over seating, over-drinking and seat-kicking can occur. Usher's should be able to handle large crowds of people without becoming overwhelmed.
An Usher is a customer-service based position so one must be able to handle public inquiry including customer disputes and general questions.

Compassion is required as an Usher will often encounter patrons with physical disabilities who may need assistance reaching their seat. Elderly patrons may also need additional care to find their seats and the exits in events where lighting is dim. Depending on the venue, some Ushers may be required to assist with cleaning up after the event wraps up.

Formal post-secondary education is not required to be an Usher. Depending on the venue, some roles may require the employee to be of legal age in their State. Any education related to hospitality and customer service can be an asset.

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