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Usher Interview
Questions

25 Questions and Answers by Rachelle Enns

Updated August 17th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Careers     Entertainment    
Question 1 of 25
How do you handle stressful situations?
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How to Answer
Tell the interviewer what you do to handle situations calmly despite the high stress level by providing an example of your experience to support your position.
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Answer Examples
1.
How do you handle stressful situations?
Tell the interviewer what you do to handle situations calmly despite the high stress level by providing an example of your experience to support your position.

Rachelle's Answer
"I always remain calm and look for ways to be more efficient. For instance, if there is an unexpected deadline, I will determine what can be done to ensure the deadline can be met, I will write down the steps to take to ensure successful completion and will delegate a few tasks if necessary. In brief, I am always ready to adjust my approach because stressful situations are bound to occur in a professional environment."
2.
How would your former employer describe you?
Always review the job posting before an interview to familiarize yourself with the personality traits the employer is seeking. Answer this question by mentioning some of the familiarity traits listed by providing an example in a professional setting.

Rachelle's Answer
"My former employer would say that I am a very hard worker, that I have excellent communication skills and that I am extremely customer-oriented."
3.
What do you know about our theatre?
Tell the interviewer about your knowledge of the theatre you applied for. It is imperative to always conduct your due diligence before an interview by reviewing the job description, company website and social media pages to familiarize yourself with the company and work involved.

It is also important to show the interviewer you did not apply to the advertised position simply because you are looking for just any job, but that you wish to work for this theatre specifically.

Rachelle's Answer
"I reviewed the job description and website before this interview and know you are a theatre specializing in (X services you noticed on their website). I am particularly excited about (X programs/initiatives) that I saw on your (website/social media pages) as I (X reasons you are excited about these programs/initiatives, such as passion or similar initiatives undertaken in the past)."
4.
Why do you feel an Usher's job is important?
Tell the interviewer the reasons why you believe this job is important by looking at the big picture and the impact of the work involved. Do not hesitate to demonstrate passion and enthusiasm for this job.

Rachelle's Answer
"This job is extremely important because (... X reasons, e.g., customers needing high quality theatre representatives to assist them to facilitate any process, and helping the theatre run smoothly)."
5.
How do you, or would you, deal with unruly customers?
Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times.

Rachelle's Answer
"I do not recall such an experience, however in such a situation I would remain calm and professional as I must ensure to adequately represent the company at all times. I would calmly listen to the customer so he/she has a chance to be heard, and then would do my very best to assist him/her in a timely fashion. Should I be unable to solve his/her issues, I would immediately get in touch with my superior, or a more experienced colleague should my superior be unavailable."
6.
Provide an example of a time when you assisted a customer with a special need, or alternatively how you would assist such a customer.
Tell the interviewer about such experience, if you have any, in any position, i.e., a position as Usher or a position with a different title yet similar duties. Should you not have experience with a customer with a special need, answer by mentioning you effectively will be able to handle such a situation, and why will you be successful.

Rachelle's Answer
"I have never had to assist a customer with a special need, however in such a situation, I would remain calm, professional and would seek to assist the customer to the best of my ability in a timely fashion - until he/she tells me he/she no longer requires my help. I am a highly dedicated individual with strong customer-service skills."
7.
What would your previous supervisor say about your attendance and punctuality?
Employers are looking for reliability and commitment. Provide an example of your excellent attendance record and punctuality in a previous position, in a professional or volunteer capacity. Answer by providing an example where, e.g., you were rewarded for your behavior or congratulated by a superior, or where it could have been difficult for someone to remain reliable, yet you were.

Rachelle's Answer
"I am extremely reliable and always on time. For instance, when working as a/an (X position title) for (X company), I had to work very long hours, sometimes working overtime until 9pm, and start my day at 6am. This position was also located 30 minutes from my house and as such I had to ensure to get a good night sleep and prepare for the next day the night before. I am proud to say that I was always on time."
8.
Tell me about your customer service skills.
Answer this question by providing an example of your provision of excellent customer service in a professional or volunteer capacity, or alternatively in a university setting.

Rachelle's Answer
"I pride myself on my excellent customer service skills. For instance, I provided excellent customer service when working as a/an (X position title) for (X company). In this role, I was responsible for (X duties) and one day, (... X example providing evidence of your excellent customer service skills)."
9.
In your opinion, what matters the most to a ticket goer?
As this position entails working with the public, high quality customer service and the ability to serve customers in a timely fashion are required skills. Customers wish to communicate with respectful, professional and efficient company representatives while having their needs met in a timely fashion.

In light of the above, answer this question by providing an example of your provision of excellent customer service and time management skills in a professional or volunteer capacity, or alternatively in a university setting, to demonstrate you are highly customer-oriented, and have strong relationship building and time management skills. Preferably provide an example relevant to the job posting, i.e., including some of the duties you will have to perform in this role to prove you already have the required experience for this role.

Rachelle's Answer
"I believe what matters the most to a ticket goer are communicating with respectful, professional and efficient company representatives while having their needs met as soon as possible. I pride myself on my excellent customer service, relationship building and time management skills, which enable me to act accordingly. For instance, when working as a/an (X position title) for (X company), I was responsible for (X duties) and (X example providing evidence of your excellent customer service, relationship building and time management skills, as per the job posting)."
10.
What is your greatest strength, and how does it, or will it, help you as an Usher?
Tell the interviewer your greatest strength(s) which you believe will help you be successful in this role.

Rachelle's Answer
"I would say my two greatest strengths are that I thrive on challenges and do not hesitate to work long hours to get the job done."
11.
What are your career goals?
Always review the company website and social media pages to familiarize yourself with the company, services offer and careers available (e.g., by looking at their careers page or directory).

Also review the job posting before the interview to familiarize yourself with the work involved and determine whether growth opportunities are available at this company. Should opportunities be available, and should they be listed, answer this question by mentioning one (or a few) of these by supporting your answer with your educational/professional qualifications and personality traits, making you the perfect candidate for this employer. Alternatively, you may answer this question by mentioning an exciting career you saw on their website and by supporting your answer with your educational/professional qualifications and personality traits, making you the perfect candidate for this employer.

Ensure to provide an example related to the position/company you are applying for. Should your answer completely differ, such as wanting to work in a completely different industry, you may be immediately disqualified. The interviewer/employer may believe you applied for their position simply because you want financial incentives and that you will leave should an opportunity in another field become available.

Rachelle's Answer
"I wish to grow within a company by committing to my employer and developing my skillset. Ultimately, I would love to work as a team leader or manager in a theatre."
12.
Why are you the best candidate for us?
Ensure to review the job posting before the interview to familiarize yourself with the duties involved and the qualifications required from the successful incumbent. Answer this question by emphasizing your educational qualifications, experience and personality traits, which provide evidence of your suitability for this role.

Rachelle's Answer
"You should hire me because I have the right educational and professional qualifications that you require, as well as the right personality traits. I am a hardworking professional, am customer-oriented and have excellent relationship building skills."
13.
Provide an example when your ethics were tested. How did you react?
Provide an example in a position held in a professional or volunteer capacity, or alternatively in a university setting, e.g., when working on a project with classmates.

Rachelle's Answer
"When working for (X company) as a/an (X position title), we had to complete a project (... what happened in this project where your ethics were tested). As this was dishonest, I (... what you did to remain ethical while completing the project in a timely manner)."
14.
Why do you wish to work as an Usher for our theatre?
Tell the interviewer what motivated you to apply for this position. Answer this question by mentioning, e.g., how passionate you are about helping others.

Rachelle's Answer
"I wish to work as an Usher for your theatre because (X reasons such as enjoying working with the public, particularly loving this theatre, and so on)."
15.
Tell me about your experience.
Review the job posting before the interview to familiarize yourself with the duties involved in this role.

Answer this question by providing examples of past customer service experiences in a professional, volunteer, or alternatively educational (i.e., university) setting, while mentioning some of the duties involved (as per the job posting) performed in other positions, should you have such experience. This will demonstrate you already have the required experience for this role.

Rachelle's Answer
"While in university, I worked as a (X position tile) for (X company), where I was responsible for (X relevant duties as per the job posting). I also worked as (X position title) for (X company) upon graduation from university, where I was responsible for (X relevant duties as per the job posting)."
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25 Usher Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. How do you handle stressful situations?
  2. How would your former employer describe you?
  3. What do you know about our theatre?
  4. Why do you feel an Usher's job is important?
  5. How do you, or would you, deal with unruly customers?
  6. Provide an example of a time when you assisted a customer with a special need, or alternatively how you would assist such a customer.
  7. What would your previous supervisor say about your attendance and punctuality?
  8. Tell me about your customer service skills.
  9. In your opinion, what matters the most to a ticket goer?
  10. What is your greatest strength, and how does it, or will it, help you as an Usher?
  11. What are your career goals?
  12. Why are you the best candidate for us?
  13. Provide an example when your ethics were tested. How did you react?
  14. Why do you wish to work as an Usher for our theatre?
  15. Tell me about your experience.
  16. How are your communication skills?
  17. What is your greatest weakness, and what are you doing to improve it?
  18. How would you define great customer service?
  19. Do you consider yourself a people person?
  20. Provide an example in which you resolved a dispute or concern.
  21. What excites you the most about this position?
  22. Name a time when your patience was tested, and how you kept your emotions in check.
  23. How many hours a week can you work?
  24. Are you available to work overtime, evenings, weekends, and holidays?
  25. How do you feel about wearing a uniform?
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