"While in university, I worked as a (X position tile) for (X company), where I was responsible for (X relevant duties as per the job posting). I also worked as (X position title) for (X company) upon graduation from university, where I was responsible for (X relevant duties as per the job posting)."
Review the job posting before the interview to familiarize yourself with the duties involved in this role.
Answer this question by providing examples of past customer service experiences in a professional, volunteer, or alternatively educational (i.e., university) setting, while mentioning some of the duties involved (as per the job posting) performed in other positions, should you have such experience. This will demonstrate you already have the required experience for this role.
"My former employer would say that I am a very hard worker, that I have excellent communication skills and that I am extremely customer-oriented."
Always review the job posting before an interview to familiarize yourself with the personality traits the employer is seeking. Answer this question by mentioning some of the familiarity traits listed by providing an example in a professional setting.
"I always remain calm and look for ways to be more efficient. For instance, if there is an unexpected deadline, I will determine what can be done to ensure the deadline can be met, I will write down the steps to take to ensure successful completion and will delegate a few tasks if necessary. In brief, I am always ready to adjust my approach because stressful situations are bound to occur in a professional environment."
Tell the interviewer what you do to handle situations calmly despite the high stress level by providing an example of your experience to support your position.
How do you, or would you, deal with unruly customers?
Professional Answers Preview
"I do not recall such an experience, however in such a situation I would remain calm and professional as I must ensure to adequately represent the company at all times. I would calmly listen to the customer so he/she has a chance to be heard, and then would do my very best to assist him/her in a timely fashion. Should I be unable to solve his/her issues, I would immediately get in touch with my superior, or a more experienced colleague should my superior be unavailable."
Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times.
Ushers are also known as Ticket Takers, Lobby Attendants, Amusement Attendants and Entertainment Attendants. An Usher can find employment most commonly in movie theaters, sports venues, churches, amusement parks, and a variety of live entertainment venues.
An Usher should be able to handle many hours of standing during each shift. It is a physically demanding job that requires one to be physically fit. A lot of walking may also be required depending on the venue where the Usher is employed.
Problem solving is part of an Usher's role. Being able to anticipate potential customer issues is very important. Disputes over seating, over-drinking and seat-kicking can occur. Usher's should be able to handle large crowds of people without becoming overwhelmed.
An Usher is a customer-service based position so one must be able to handle public inquiry including customer disputes and general questions.
Compassion is required as an Usher will often encounter patrons with physical disabilities who may need assistance reaching their seat. Elderly patrons may also need additional care to find their seats and the exits in events where lighting is dim. Depending on the venue, some Ushers may be required to assist with cleaning up after the event wraps up.
Formal post-secondary education is not required to be an Usher. Depending on the venue, some roles may require the employee to be of legal age in their State. Any education related to hospitality and customer service can be an asset.