Food Service Manager Mock Interview
Master 30 Food Service Manager interview questions covering operations, staff leadership, and health compliance.
Question 18 of 30
How will you handle an employee who is not meeting their goals?
Entry Level
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If an employee were not meeting their goals, I would take an empathetic approach by asking them what I could do to support them in the workplace. If there were a recent example of their work falling short, I would refer to that - rather than an example from too long ago. From there, I would help them to set some goals or offer tips and tricks for increasing productivity."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer would like to know how you handle under-performing employees. As a management professional, how do you treat employees who are not meeting targets and company expectations? Discuss with the interviewer your style when it comes to managing under-performing employees.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If someone on my team is not living up to their expectations, I have a one on one conversation with them before their poor performance goes too far. I like to let them lead the conversation by asking, 'Why do you think I asked for some time today?' With very few exceptions, most people open up about being disappointed for falling short of their goals and offer up suggestions on how they think they can improve."
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Anonymous Answer
Working with them to find out is challenging and how you can assist in clearing up the challenges.
Marcie's Feedback
You have the right idea, but make sure to give lots of specifics. For example, will you meet with them privately? After they tell you what their challenges are, will you create an action plan and explain the steps they should take to start meeting their goals? In what other ways will you help them overcome their challenges? Will you keep tabs on them and follow up if they don't appear to be staying on track? The more details you can give, the stronger your answer will be. Good job!
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