Tell me about your formal customer service training.

The interviewer would like to know about any formal training you have received, related to customer service. This training could include workshops, on-the-job training, courses taken, or even books that you have read in your spare time. Show the interviewer that you have an interest in bettering your customer service delivery and that you can teach others when necessary. This question is a great time to ask the interviewer about their company-specific customer service training and manuals.

"I have both given and received customer service training. In my current role, I teach my new employees the basics of customer service excellence in food-service. This training includes advice on building rapport, actively listening, identifying opportunities to exceed expectations, and always delivering service with a smile."