Executive Assistant Mock Interview
Master 25 Executive Assistant interview questions covering discretion, prioritization, and executive support.
Question 15 of 25
Tell me about a time you experienced a roadblock when booking travel. How did you correct it?
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Angela Fontaine is a Senior People Business Partner with expertise in job search coaching, interview coaching, and career development.
Interviewers ask this because mistakes happen. When those mistakes arise, they want to know that you have the problem-solving skills to correct those mistakes if you can. Traveling for work can come with many stress-inducing situations, and errors in travel amplify those stress factors. While we aim to be error-free, especially when booking travel, mistakes happen, and interviewers want to ensure that you can act quickly and strategically when something goes wrong.
Angela Fontaine is a Senior People Business Partner with expertise in job search coaching, interview coaching, and career development.
"In my previous role, I booked travel for over 100 employees for a business conference to Las Vegas. During onboarding, our director realized he left his ID at home, which was over an hour away, and the flight would be boarding at that point. Knowing that he wasn't going to get on this flight, I immediately booked the next flight for him and sent a courier to his residence to collect his ID and bring it to him at the airport before his next flight."
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I booked a flight for my executive to present at a conference in Hawaii. We were notified the flight there was canceled and the flight the airline rebooked him on was later and he would have missed his presentation. In order to get him to the conference on time we canceled his flights with the original airline and booked with another company and he made it to his conference successfully.
Jaymie's Feedback
This is a great example to use! If you were solely responsible for catching and navigating the issue, be sure to use "I" instead of "we," so that way the interviewer knows you handled this independently. Also, be sure to include your communication skills, like contacting the airline and working through the conflict, and then relaying the updates and information to your executive.
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