What major challenges and problems did you face at your last position?

"In my current position, we had challenges with employee tenure. Our competitor was scooping up our best technicians - primarily because they paid more. We could not afford to increase wages; however, I suggested a new flex time plan where our employees could take every other Friday off for a long weekend. This policy has increased our tenure by 76% in the past year."

The interviewer would like to know how you recover from stressful situations. The critical thing to remember when answering this question is to follow it up with a solution and what you learned from it. Tell the interviewer if you had challenges with coworkers, equipment. Or work policy requests.

"A challenge I experience at my last position was a shipping and receiving issue. I ordered three months worth of gypsum. My order was on backorder with no date due in. I quickly called three different companies to see who could get it to me quickest and at the lowest cost. We had to put five patients dentures on hold. We called the patients, explained the situation and moved forward. We implemented a new ordering process because of this supply shortage. We haven't had any problems since."